Are mobile apps becoming too specialized?

May 12th, 2015

Mobile hospitality technology continues to be a hot topic, and Cornell’s Center for Hospitality Research recently surveyed hotel guests about what makes an app worthwhile. The report, “The Mobile Revolution Is Here: Are You Ready?” was sponsored by Intel and Monscierge.
It turns out that guests are more interested in using apps to Read the rest of this entry »

Keeping current with hotel technology: obsolescence is risk

April 24th, 2015

Why don’t hotels update their systems more often? Probably for the same reason that I’m still using a six-year-old laptop: the all-too-human ability to rationalize inertia. After all, it costs money and causes disruption to replace older technology Read the rest of this entry »

Conferences and connections

March 29th, 2015

We’re right in the middle of conference season again. Every year they seem to run back-to-back for a couple of months, and it’s hard to decide which ones to attend. They do take up a lot of time, especially with travel, but the educational sessions continue to be informative and thought-provoking and the networking is invaluable, so here we are.

I was at Rich’s Executive Vendor Summit last week, and am at Oracle Hospitality’s Industry Connect event this week. Both are very worthwhile for different reasons, but they do have a common thread. As always, the Vendor Summit had an excellent variety of sessions, with the added highlight this year of the Travel ‘N Technology (TNT) conference the day before, an event that included Read the rest of this entry »

Interel, Revinate and IDeaS win TechOvation awards at outstanding HTNG Conference

March 9th, 2015

Last weeks’ annual Hotel Technology Next Generation (HTNG) North American conference raised the bar again on what makes for a successful gathering. Already one of the more appealing conferences in a crowded season, a couple of format changes this year increased its attraction and Read the rest of this entry »

Make IT part of the team and everyone benefits

March 5th, 2015

I’ve been working with a lot of different properties lately, and was recently struck by an irony. In an age when we place more and more emphasis on integrating our systems and the data used across all operational departments, the one exception is often the one underlying all of this: the IT Department.

This isn’t always the case; in many properties IT is a valued partner, and the IT Director – or, in smaller operations, the senior operations officer with responsibility for IT – reports directly to the highest levels and is a valued member of the corporate steering committee. In other situations, however, Read the rest of this entry »

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