Pragmatism required: the Excellent is the enemy of the Good

October 18th, 2014

Technology is amazing stuff, and proliferates at an extraordinary rate. Every day we seem to gain more options, and deciding which ones will generate the most benefit for any specific operation requires a very high degree of awareness both of Read the rest of this entry »

Hotel software pricing becomes increasingly complex

October 15th, 2014

Is it too late to hope that we can simplify the way hotel management systems are priced? It’s always been a complex subject, partly because of the increasing modularity of our systems and their interfaces. There’s logic to this, of course; if you’re not going to use Read the rest of this entry »

Security is everyone’s problem and everyone’s responsibility

September 12th, 2014

It was a great CIO Summit last week, well-attended and in perfect weather that allowed us to enjoy Milwaukee and its many attractions to the full. And I don’t mean just the beer… although that _was_ excellent! Many congratulations to Rich and Charlotte for putting on an outstanding event from every viewpoint.

One topic high on most CIOs’ agendas is data security, of course, and this came up both during the CEO Panel discussion and Read the rest of this entry »

Wanted: a hotel chain pioneer

September 1st, 2014

What’s it going to take for a hotel chain to take the plunge with one of the new breed of guest management systems? Great interest was aroused 3-4 years ago when several vendors announced Read the rest of this entry »

Is Glass the answer for guest service?

August 15th, 2014

Have you had an opportunity to try Google Glass yet? I took advantage of iTesso’s demo unit on their HITEC booth, and while it’s technically intriguing I have mixed feelings about it, both for Read the rest of this entry »

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