Security is everyone’s problem and everyone’s responsibility

September 12th, 2014

It was a great CIO Summit last week, well-attended and in perfect weather that allowed us to enjoy Milwaukee and its many attractions to the full. And I don’t mean just the beer… although that _was_ excellent! Many congratulations to Rich and Charlotte for putting on an outstanding event from every viewpoint.

One topic high on most CIOs’ agendas is data security, of course, and this came up both during the CEO Panel discussion and Read the rest of this entry »

Wanted: a hotel chain pioneer

September 1st, 2014

What’s it going to take for a hotel chain to take the plunge with one of the new breed of guest management systems? Great interest was aroused 3-4 years ago when several vendors announced Read the rest of this entry »

Is Glass the answer for guest service?

August 15th, 2014

Have you had an opportunity to try Google Glass yet? I took advantage of iTesso’s demo unit on their HITEC booth, and while it’s technically intriguing I have mixed feelings about it, both for Read the rest of this entry »

Smart phone key concept gets a boost from Hilton’s planned upgrade of its HHonors app

August 5th, 2014

The push to have guests’ smart phones act as their guestroom keys received a major boost this week from Hilton, which announced plans to add Read the rest of this entry »

HITEC 2014 as busy as ever; guest service apps and Bluetooth room keys proliferate, operational challenges remain

July 11th, 2014

Another year, another HITEC, another pair of aching feet, another long list of people and systems I really wanted to see and missed – yes, HITEC was once again unbelievably busy! Despite a noticeable lack of any breakthrough technologies there seemed to be a real buzz among the attendees. Most vendors I spoke with reported very high levels of interest from motivated buyers, reflecting the current buoyancy in the hotel industry in general.

Two application groups seemed to crop up all over the floor this year: guest service apps and Bluetooth-enabled door locks. At least a dozen vendors were offering Read the rest of this entry »

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