Why don’t hotels update their systems more often? Probably for the same reason that I’m still using a six-year-old laptop: the all-too-human ability to rationalize inertia. After all, it costs money and causes disruption to replace older technology Read the rest of this entry »
We’re right in the middle of conference season again. Every year they seem to run back-to-back for a couple of months, and it’s hard to decide which ones to attend. They do take up a lot of time, especially with travel, but the educational sessions continue to be informative and thought-provoking and the networking is invaluable, so here we are.
I was at Rich’s Executive Vendor Summit last week, and am at Oracle Hospitality’s Industry Connect event this week. Both are very worthwhile for different reasons, but they do have a common thread. As always, the Vendor Summit had an excellent variety of sessions, with the added highlight this year of the Travel ‘N Technology (TNT) conference the day before, an event that included Read the rest of this entry »
Last weeks’ annual Hotel Technology Next Generation (HTNG) North American conference raised the bar again on what makes for a successful gathering. Already one of the more appealing conferences in a crowded season, a couple of format changes this year increased its attraction and Read the rest of this entry »
I’ve been working with a lot of different properties lately, and was recently struck by an irony. In an age when we place more and more emphasis on integrating our systems and the data used across all operational departments, the one exception is often the one underlying all of this: the IT Department.
This isn’t always the case; in many properties IT is a valued partner, and the IT Director – or, in smaller operations, the senior operations officer with responsibility for IT – reports directly to the highest levels and is a valued member of the corporate steering committee. In other situations, however, Read the rest of this entry »
The announcement of another mobile housekeeping app (this time from Northwind, see below) prompts me to wonder when we’re going to see an inexpensive replacement for the in-hotel telephone system. The need for a hotel PBX has been declining for years through the self-reinforcing combination of Read the rest of this entry »