July 7, 2009

In this issue…

People on the Move

Property Management Systems

Reservations

Marketing / Management

Revenue Management

Sales & Catering, Meeting Planning

F&B / POS

Guest Services

Back Office

Inventory / Purchasing

Engineering

Communications

Security

TOP O’ THE NEWS

  • HITEC Review
  • Hospitality Technology Strategic Initiatives Council formed to coordinate tech improvement projects

There have been lots of mixed reviews of this year’s HITEC, but I thought it was one of the more positive shows. Yes, traffic was down, as it usually is at the Disney-associated locations as visitors put in only a brief attendance before heading off to the theme parks with their families, though the economy and consequent travel restrictions made it worse than usual. It did make it that much easier to talk with the vendors on their booths, of course.

What encouraged me, though, were the evidence of increased vendor cooperation in formal or informal partnerships, and the wider adoption of consumer devices and interface design. As you’ll see from the many news items below, with current interface techniques allowing significantly more flexibility in linking different systems, more and more specialist vendors are staying focused on what they do well and partnering with peers in other areas to offer well-integrated sets of applications. Fully-integrated single-vendor systems still benefit from having a single support point and a common design understanding, but good partnerships are bringing best-of-breed solutions much closer.

Consumer-focused technology was everywhere, too. The many guestroom video vendors were all showing access to YouTube, Hulu and other consumer sites in preference to previous years’ focus on first-run movies. Lodgenet was even using a Mac Mini as a guestroom control box, with the expected benefits in user interface design. Speaking of which, the appeal of touch screens was evident in the number of vendors showing iPhone-based applications for guest reservations and room control, for staff messaging and potentially for much more. Microsoft set up a couple of Surface tables in the foyer, and MSI showed the way forward with a prototype of its PMS ported to a Surface. The appeal, flexibility and intuitive nature of these interfaces guarantee that we’ll be seeing more of them soon.
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Sensibly working to minimize the duplication of efforts to improve the state of hospitality technology, Hotel Technology Next Generation (HTNG), Hospitality Financial and Technology Professionals (HFTP) and the OpenTravel Alliance have joined with other leading industry associations to form the Hospitality Technology Strategic Initiatives Council (HTSIC). The Council, which is comprised of the senior executives of each association, will identify and prioritize industry initiatives and then decide on which organization is best suited to lead each. The additional Council members are the American Hotel and Lodging Association (AH&LA), the American Resort Development Association (ARDA), the Hospitality Information Technology Association (HITA), the Hospitality Sales and Marketing Association International (HSMAI) and the Hotel Electronic Distribution Network Association (HEDNA).
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PEOPLE ON THE MOVE

  • Flo Lugli appointed EVP Marketing at Wyndham Hotel Group
  • Cvent’s Reggie Aggarwal is Ernst & Young Entrepreneur Of The Year, Greater Washington
  • Kevin Looney appointed Commercial Director of APME at EZYield
  • Felix Laboy named President and GM, Stephen Fitzgerald as COO for Sabre Hospitality Solutions
  • Matt Mitchell joins iBAHN as vice president, global accounts

Flo Lugli has been appointed as executive vice president of marketing at Wyndham Hotel Group. Most recently senior vice president of commercial in the Global Distribution Services Division at Travelport, Ms. Lugli had earlier led Travelport’s Airline Solutions business unit, was president of Wizcom International and senior vice president of Galileo International. She joined Cendant in 1987, serving in several sales and marketing roles, including vice president of worldwide sales and marketing. Ms. Lugli has been voted one of the Most Powerful Women in Travel seven times by Travel Agent Magazine, has been named a top 10 technology expert and a top 75 hotel executive by Lodging Magazine, served two terms as president of HEDNA and is currently a member of the US Travel Association’s Travelcom advisory board.
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Reggie Aggarwal, Cvent Founder and CEO received the Ernst & Young Entrepreneur Of The Year 2009 Award in the Greater Washington area. The program honors entrepreneurs who have demonstrated exceptionality in such areas as innovation, financial performance and personal commitment to their businesses and communities.
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Kevin Looney has been appointed Commercial Director of APME (Asia Pacific / Middle East) at EZYield.com.
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Felix Laboy has been named as President and General Manager and Stephen Fitzgerald as Chief Operating Officer for Sabre Hospitality Solutions, Sabre’s new division formed to group together SynXis, E-site Marketing, Sabre Travel Network Hotels and Bidstork.
Mr. Laboy was co-founder of E-site Marketing, which was acquired by Sabre in 2007, and had earlier served in executive-level roles for The Ritz-Carlton Hotel Company, Four Seasons Hotels and Resorts and Westin Hotels and Resorts. He also worked for the Puerto Rico Convention Bureau.
Mr. Fitzgerald has been with Sabre for nearly four years, most recently as Sabre Travel Network Vice President of global hotel, car, rail and cruise distribution. He was previously Vice President, Hotel Relations and Operations for Hotwire.com and has served in operations, marketing and sales leadership roles with several hotel chains.
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Matt Mitchell has joined iBAHN as vice president, global accounts. Based in Hong Kong, Mitchell brings more than 25 years of experience in the technology and hospitality industries, most recently with DoCoMo Intertouch in roles including executive vice president of sales, chief operating officer, and vice president of global sales.
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PROPERTY MANAGEMENT SYSTEMS

  • Hotel Concepts interfaces IDPMS with Newmarket Delphi
  • Palomar Hotel Philadelphia implementing SoftBrands’ Epitome PMS and business intelligence
  • SoftBrands automates PMS links with EZYield
  • SoftBrands integrates Shift4’s Dollars On The Net with Epitome PMS
  • SoftBrands integrates Passkey with both Core CRS and Epitome PMS
  • SoftBrands developing Epitome PMS interface with Elavon’s Givex electronic gift cards
  • SoftBrands introduces e-learning for Epitome PMS
  • SoftBrands forms customer advisory council
  • ITC-Welcomgroup picks MICROS’ OPERA Enterprise and 9700 HMS for 100+ hotels
  • Hotel Chateau Chamonix implements MICROS’s Operetta PMS, myfidelio.net and mylink
  • West Inn & Suites implements MICROS’ OPERA Xpress PMS, will install OPERA BI
  • MICROS releases MyStayManager downloadable application for guests’ PDAs
  • MICROS releases Resort Dashboard for OPERA Activities Scheduler
  • MICROS releases SMS Texting via SkyWire Media for guest and staff communications
  • Over 1,000 Best Western properties using Image Technology Systems’ Visual Matrix PMS
  • Cheeca Lodge & Spa selects Agilysys’ Visual One, InfoGenesis, GeM and DataMagine
  • Agilysys releases two-way Visual One PMS interface with Trust’s Voyager|CRS
  • MSI (Multi-Systems, Inc.) ports PMS, CRM functionality to Microsoft Surface
  • MSI releases mobile management applications for iPhone and iPod Touch
  • MSI integrates WinPM system with IDeaS’ Revenue Optimization
  • MSI becomes reseller of Libra OnDemand, interfaces it to The Helm BI platform
  • Resortsuite launches RS Ambassador integration tool
  • Club Access 2 leisure picks SPI Orange Systems’ enterprise system

Hotel Concepts has released an interface between its IDPMS (Integrated Distribution Property Management System) and Newmarket International’s Delphi sales and catering application. (www.hotelconcepts.com, www.newmarketinc.com)
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Kimpton’s Palomar Hotel Philadelphia is implementing SoftBrands’ Epitome PMS and business intelligence systems, the 49th Kimpton property to use SoftBrands.
SoftBrands has launched a software suite to automate distribution channel management for its PMSs, using EZYield. The suite consists of RoomRez, which ties rates and inventory restrictions directly to a company’s or property’s website, GDSConnect, a two-way link from the PMS to the global distribution systems (GDS), and EZYield.com itself.
SoftBrands has integrated Shift4’s Dollars On The Net credit card processing system with its Epitome PMS.
SoftBrands has completed the integration of Passkey online group reservation system with both the Core CRS and Epitome PMS.
SoftBrands is partnering with Elavon to develop an interface between Elavon’s Givex electronic gift card (EGC) solution and its Epitome PMS.
SoftBrands is introducing self-paced e-learning for its Epitome PMS, a web-based application that includes progress reports for management to monitor and review staff training results.
SoftBrands has formed its “SoftBrands Partner Strategy Team”, a customer advisory council comprising key customers Red Roof Inns, Peabody Hotels, Kimpton Hotels, Omni Hotels, Drury Inns and Orient Express.
(www.kimptonhotels.com, www.ezyield.com, www.shift4.com, www.passkey.com, www.softbrands.com/hospitality)
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India’s ITC-Welcomgroup has selected MICROS Systems’ OPERA Enterprise Solution and MICROS 9700 Hospitality Management System (HMS) for its 100+ hotels, which operate under the ITC Luxury Collection, WelcomHotels/Sheraton, Fortune and WelcomHeritage brands. The OPERA Central Reservation System (ORS) will be deployed in ITC-Welcomgroup’s Bangalore data center to manage call center operations and inventory/rate distribution, along with OPERA Customer Information System (OCIS) for enterprise-wide customer relationship management. The properties will use the OPERA Property Management System (PMS), MICROS 9700 HMS for point of sale, and MICROS Guest Connection (GC) restaurant management system.
The 86-room West Inn & Suites in Carlsbad, California has implemented MICROS’ OPERA Xpress PMS, and will install OPERA Business Intelligence in August. The property won the AH&LA’s 2009 Star of the Industry award for Best Guest Service for a small property under 100 rooms.
The Hotel Chateau Chamonix in Colorado has implemented MICROS’s Operetta PMS, along with MICROS’ myfidelio.net and mylink applications for distribution and online booking. The bundled hardware and software package is hosted remotely in MICROS’ data facility.
,img src=”g/t.gif” width=”20″ height=”4″ alt=”” border=”0″> MICROS Systems has announced V5.0.01.04 of its OPERA PMS. Enhancements include:
– MyStayManager, a downloadable application that will offer reservation booking, profile management, check in and check out, folio viewing, restaurant reservation services and room service ordering directly from a PDA.
– a Resort Dashboard within the OPERA Activities Scheduler, which provides properties using MICROS Guest Connection and Open Course with a single screen for scheduling guest activities such as dining reservations, spa appointments, rental items and golf tee times.
– SMS Texting via SkyWire Media’s Rooms Connect system to send simple written messages to the recipient’s cell phone or PDA, including guests’ reservation confirmations, phone messages or package arrival notifications as well as priority requests to housekeeping staff and confirmations to early-arriving guests that their rooms are ready.
(www.itcwelcomgroup.in, www.westinnandsuites.com, www.hotelchateauchamonix.com, www.skywiremedia.com, www.micros.com)
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Over 1,000 Best Western properties have now selected Image Technology Systems’ Visual Matrix PMS, more than 800 of which have also implemented its 2-way interface with Best Western’s CRS. (www.bestwestern.com, www.image-syscorp.com)
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The 212-room Cheeca Lodge & Spa in Islamorada, Fla. has selected a software suite from Agilysys; the hotel and condominium property is due to re-open in December after renovation. Applications ordered include the Visual One PMS, Club Management and Condo Accounting modules, Retail POS System, Sales & Catering module and Spa Management system, plus InfoGenesis POS, Guest eMarketing (GeM) guest correspondence and marketing management application and DataMagine document management system, with electronic guest signature capture at check-in.
Agilysys has released a two-way Visual One PMS interface with Trust International’s CRS, using the Trust|Connect availability exchange. The interface automatically updates Trust’s Voyager|CRS with room type level, rate level and room/rate level data, as well as exchanging reservations downloads and rate uploads.
(www.TrustInternational.com, www.agilysys.com)
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MSI (Multi-Systems, Inc.) has ported functionality from Property Management and Customer Relationship Management systems to the Microsoft Surface 30-inch table display for use by hotel front desk employees and concierges.
MSI has released its initial mobile technology applications for the iPhone and iPod Touch, allowing hoteliers to access real-time property data points including daily, weekly and monthly ADR, REVPAR and Occupancy, and to track guest room availability, guest status and room status. The applications will be available for other mobile devices by year end.
MSI has announced certified integration between its Win PM system and IDeaS’ Revenue Optimization.
MSI has become the newest U.S.-based Channel Partner and full-service reseller of Libra OnDemand’s CRM application. Built on the Salesforce.com platform, Libra OnDemand’s web-based applications help manage customer relationships, loyalty programs, sales and catering events and on-demand business analytics, and will interface to all MSI products via The Helm Business Intelligence platform.
(www.ideas.com, www.hoteltechmakeover.com, www.libraondemand.com, www.msisolutions.com)
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Resortsuite has launched its RS Ambassador integration tool to provide streamlined communications between ResortSuite and other hospitality software applications, opening up its platform to new integration possibilities for multi-vendor, full-service hotel and resort properties. Key features include a rich two-way API for inter-Line of Business applications, advanced business process management (orchestration layer), web service-based architecture, existing industry standard interfaces (HTNG, OTA, MICROS), and reporting, logging and status management. (www.resortsuite.com)
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British interval vacation company Club Access 2 leisure has selected Systems Products International (SPI) Orange Systems’ enterprise system to manage its marketing, sales, resort management and reservations functions, as well as receipt of payments for memberships and other fees. (www.a2l.biz, www.spiinc.com)
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RESERVATIONS

  • Pan Pacific, Parkroyal Hotels launch Micros-based Panther single-database CRS
  • Marriott signs five-year contract with Pegasus for travel agent commission services
  • Hotel Concepts–Brilliant announces iTesso modular CRS, PMS, CRM, Direct-Connect systems
  • Oyster Hotel Reviews launches independent evaluation site
  • SoftBrands announced version 3.0 of Core central reservations system
  • SoftBrands integrates Passkey with Core CRS and Epitome PMS
  • InnLink Central Reservation Services implements new Windsurfer CRS
  • InnLink launches new InnVite brand for 3/4/5 star properties
  • Sabre brings SynXis, E-site Marketing, Sabre Travel Network Hotels, Bidstork into Sabre Hospitality Solutions
  • InnPoints Worldwide completes interface with EZYield.com
  • Hospitality Management Holdings picks Trust’s Voyager|CRS and Discovery|CRM
  • Wyndham Hotel Group creates 10 branded mobile Web sites
  • Priceline.com launches enhanced hotel reservation services

Pan Pacific and Parkroyal Hotels have launched their Panther single-database central reservations and distribution system, which includes Micros’ Opera Central Reservation System, Customer Information System, Sales Force Automation and Web Suite, plus integration with GHA.net through the MyFidelio platform and with the hotels’ Opera Property Management System and Sales & Catering systems. (www.panpacific.com, www.parkroyalhotels.com, www.micros.com)
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Marriott International has signed a five-year contract with Pegasus Solutions travel agent commission processing services. (www.marriott.com, www.pegs.com)
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Hotel Concepts–Brilliant has announced its iTesso component-based chain inventory and distribution management system, developed using industry standard tools such as Microsoft SQL Server 2008 Enterprise and .Net and available as a Software as a Service (SaaS) application. The modules include a central reservation system (CRS) with direct connects to the GDSs and ADSs, a distributed multi-property PMS with links to the iTesso or third party CRS systems, a CRM module and the Direct-Connect interface module. Hoteliers can choose one or more iTesso modules, expanding to others as desired. iTesso’s open application program interface (API) is based heavily on OTA and HTNG specifications; both back-end and front-end modules may be custom-developed by a hotel chain’s own IT department or third parties as needed, and can use inventory and guest profile data from external sources such as hotel chains’ CRS or CRM systems. (www.hotelconcepts.com, www.myhotelsoftware.com)
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Oyster Hotel Reviews has launched its independent evaluation site, based on reports and photographs filed by its own staff staying anonymously in the properties and evaluating them on 70 quantitative and qualitative dimensions. Initial locations covered include hotels in New York, Miami, Aruba, Jamaica, and the Dominican Republic; others are being added, starting with Las Vegas in July 2009. (www.oyster.com)
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SoftBrands announced version 3.0 of its Core central reservations system (CRS), with enhancements for hotel groups and chains needing to centrally manage reservations across multiple properties, additional flexibility to support globally negotiated rates, enhanced package and meal plan functionality and improved scalability.
SoftBrands has completed the integration of Passkey’s online group reservation system with both the Core Central Reservation System and Epitome Property Management System.
(www.softbrands.com/hospitality)
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InnLink Central Reservation Services has implemented its new Windsurfer CRS, a Web-based application built on Microsoft .Net and housed in an AT&T co-location facility in Mesa, AZ.
InnLink has launched a new upscale brand, InnVite, for 3 star, 4 star and 5 star boutiques, resorts and upscale chains, represented in the GDSs by the IV chain code. This expansion from InnLink’s previous focus on the midscale limited service segment results from the greater functionality of its new Windsurfer CRS.
(www.innlink.com )
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Sabre has brought several divisions together into Sabre Hospitality Solutions, including SynXis for distribution technology and marketing services, E-site Marketing for Internet marketing solutions, Sabre Travel Network Hotels for GDS distribution and media products and Bidstork, which develops, delivers and manages hotel requests for proposals. (www.sabre-holdings.com)
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InnPoints Worldwide has completed its interface with EZYield.com, allowing InnPoints’ hotel clients to connect to over 400 forward distribution channels, while providing EZYield.com clients with integrated GDS/IDS connectivity. (www.innpoints.com, www.ezyield.com)
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Dubai-based holding company Hospitality Management Holdings (HMH) has selected Trust International’s Voyager|CRS for centralized reservations and distribution services and Discovery|CRM (powered by Serenata Intraware) for its four brands: Coral Hotels & Resorts, Corp Executive Hotels, EWA Hotel Apartments and ECOS Hotels. The new platform includes the provision of an Internet Booking Engine (IBE) for the brands’ web sites and an integrated commission handling module. (www.hmh-dubai.com, www.trustinternational.com)
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Wyndham Hotel Group has created 10 branded mobile Web sites. When entered into a mobile phone’s Internet browser, the standard Web sites (such as www.daysinn.com and www.super8.com) detect the type of phone being used and deliver the appropriate format. Downloadable information includes maps and turn-by-turn directions, property photos, hotel amenities and brand promotions. (www.wyndhamworldwide.com)
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Priceline.com has launched an enhanced hotel reservation service that includes:
– comprehensive guest scorecards for hotels (ranking the hotel’s popularity among Priceline hotel guests in 5 different categories),
– guest and Zagat reviews grouped by 7 different traveler types,
– suggestions on similar hotels to each one listed,
– expanded details of recent Winning Bids
– hotel listings viewable in three formats (a map view, a matrix view of star levels in different parts of a city and their different price points, and a list view).
(www.priceline.com)
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MARKETING / MANAGEMENT

  • InterContinental to use VFM Leonardo VScape Digital Asset Management System
  • Pegasus integrating VFM Leonardo’s VScape with ODD
  • South Fork Lodge selects UniFocus’ GUESTScope
  • Datavision Technologies releases new version of Business Intelligence Suite
  • Denihan launches My Affinia customer service program using Cendyn’s eConcierge
  • TravelCLICK announces Social Marketing Optimization (SMO) strategy and services
  • Orient-Express North America launches ZDirect’s eCRM for four North American properties
  • ZDirect awarded patent for dynamic content communication technology
  • Milestone Internet Marketing launches eBuzz Connect social media management system
  • hotelSystemsPro announces hotelWebSpace online marketing tool

InterContinental Hotels Group (IHG) has extended its partnership with VFM Leonardo to include a customized Enterprise edition of its VScape Digital Asset Management System for IHG’s seven brands. All hotel-specific still and rich media content displayed on the IHG websites and channels in VFM Leonardo’s VNetwork will be maintained with VScape.
Pegasus Solutions is integrating VFM Leonardo’s VScape Digital Asset Management System with the Pegasus online distribution database (ODD), to allow hotels to easily update and manage their visual content directly in the ODD. Pegasus and VFM Leonardo will also offer the ContentHub tool to let hotels access, update and manage their images and text through a single interface.
(www.ihg.com, www.pegs.com, www.vfmleonardo.com)
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South Fork Lodge, in Swan Valley, Idaho has selected UniFocus’ GUESTScope to evaluate its guests’ experiences. (www.southforklodge.co, www.unifocus.com)
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Datavision Technologies has released a new version of its Business Intelligence Suite, built on Microsoft technologies including Microsoft SQL Server 2008, Office SharePoint Server 2007 and Microsoft Silverlight. (www.datavisiontech.com)
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Denihan Hospitality Group (DHG) has extended its relationship with Cendyn to include a customer service program (My Affinia) for its Affinia Hotels division, using Cendyn’s eConcierge System and eInsight and eSurvey modules. My Affinia allows guests to create a customized profile of preferred amenities and interact with e-mail reservation confirmations to fine-tune a stay through the My Affinia Concierge. (www.affinia.com, www.cendyn.com)
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TravelCLICK has announced its Social Marketing Optimization (SMO) strategy and service offering. Its digital marketing team will work with each hotel to build the right social network presence, leverage user-generated content across all media from blogs and guest review sites to video and picture-sharing sites, and to deliver relevant, compelling content. (www.travelclick.net)
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Orient-Express North America has launched ZDirect’s eCRM platform for four North American properties, including its intelligent event-driven communication and optimized ZMail email service to its loyal leisure guests and other groups.
ZDirect has been awarded a patent for its dynamic content communication technology, covering processes for dynamic content email generation when data from multiple profile sources and inventory elements are combined in an automatic process.
(www.orient-express.com, www.zdirect.com)
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Milestone Internet Marketing has launched its eBuzz Connect social media management system, to help hotels and restaurants to manage their online reputation and social media channels from a single interface. eBuzz Connect also monitors Online Travel Agency channels such as Expedia and Travelocity. Hotels can measure their performance against social media marketing goals and benchmark their performance compared with their competitors. (www.milestoneinternet.com)
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hotelSystemsPro has launched its hotelWebSpace online marketing tool, intended to optimize a property’s Internet presence and drive increased online reservations through local event opportunities, using landing pages and search engines to target event visitors. The program enables customers to identify local marketing opportunities such as tournaments, festivals and conventions, customize landing pages that proactively target their intended clients and boost their rankings on popular search engines. Coakley & Williams Hotel Management Company has been testing hotelWebSpace at 16 properties during its development phase. (www.hotelsystemspro.com)
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REVENUE MANAGEMENT

  • Micros integrating RateTiger’s RTShopper rate shopping data into Opera
  • TIG incorporates benchmarking data from RateTigers’s RTWeb into its services
  • Trust, RateTiger implementing seamless connection between Voyager|CRS and RTConnect
  • RateTiger completes connection to 400th third party website
  • Fairmont activates HBSi iDemand Gateway interface
  • Travelocity selects Hotel Booking Solutions hotel connectivity system
  • Brilliant interfaces PM PRO PMS with IDeaS V5i
  • IDeaS introduces V5i Forecasting and Reporting tool
  • IDeaS announces Academic Partner Program
  • EzRMS contracts with EZYield for forward channel distribution
  • InnPoints Worldwide completes interface with EZYield
  • SoftBrands launches integrated platform to link its PMSs with EZYield
  • Cendyn contracts with EZYield for onward distribution connectivity for eConnectivity
  • EZYield.com acquires HotelProphets
  • Rubicon announces availability of MarketVision Demand Position application
  • Pegasus to offer Rubicon agency and demand reports in market intelligence reporting
  • The Hard Rock Hotel & Casino Las Vegas selects Rainmaker’s revolution
  • University of Nevada, Las Vegas installs Rainmaker’s revolution

Micros is integrating rate shopping data from RateTiger’s RTShopper into its Opera PMS, ORS and RMS systems, letting Opera users review rates from the competition during revenue management procedures and during the process of reservation booking and confirmation.
The Travel Intelligence Group (TIG) has incorporated benchmarking data from RateTigers’s RTWeb services into the services it offers its 400 boutique and luxury hotel clients.
Trust International and RateTiger are implementing a seamless connection between Trust’s Voyager|CRS and RateTiger´s RTConnect, allowing Trust to offer hundreds of new travel channels to its partner hotels groups and include additional contracted channels into their distribution strategy.
RateTiger announced that it has completed connections to its 400th third party website, claiming the largest number of single OTA website integrations in the channel management industry. ,br> (www.micros.com, www.tihotels.com, www.trustinternational.com, www.ratetiger.com)
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Fairmont Hotels & Resorts has activated its HBSi iDemand Gateway interface, to transmit room availability, rates and inventory for its 56 properties to members of HBSi’s Demand Partner Network (DPN). The interface also automates reservation delivery to the properties.
Travelocity has selected Hotel Booking Solutions hotel connectivity to improve hotels’ rate and inventory management and automated booking delivery.
(www.fairmont.com, www.travelocity.com, www.hbsconnect.com)
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Brilliant Hotel Software released a certified interface between its PM PRO front desk system and IDeaS V5i revenue management solution.
IDeaS Revenue Optimization introduced its IDeaS V5i Forecasting tool, offering hoteliers who are not ready to commit to a fully automated revenue management process an accurate, consistent forecasting and reporting process. IDeaS V5i Forecasting is implemented in a Software as a Service (SaaS) model and integrates with property management and central reservation systems.
IDeaS Revenue Optimization announced its Academic Partner Program, aimed at providing universities with access to its revenue management tools and resources, including one-on-one mentoring with IDeaS executives.
(www.myhotelsoftware.com, www.ideas.com)
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Easy (Ez) Revenue Management Solutions has contracted with EZYield.com to provide forward channel distribution connections for its EzRMS™ Internet Product Suite to allow revenue managers to automate the distribution of optimized pricing to all contracted online channels.
InnPoints Worldwide has completed its interface with EZYield.com, allowing InnPoints’ hotel clients to connect to over 400 forward distribution channels, while providing EZYield.com clients with integrated GDS/IDS connectivity.
SoftBrands has launched an integrated platform to link its property management systems (including Epitome V3, V4 & V5, Medallion and PORTfolio) with EZYield’s automated distribution and reservation applications. The suite consists of RoomRez, which ties rates and inventory restrictions directly to a company’s or property’s website, GDSConnect, a two-way link from the PMS to the global distribution systems (GDS), and EZYield.com itself.
Cendyn has contracted with EZYield.com to provide Cendyn’s eConnectivity customers with connectivity to onward distribution channels for updating rates and availabilities. The integration will allow both companies to leverage property management system (PMS) connections developed by the other and provide additional PMS connections for Cendyn’s booking engine, eBooker.
EZYield.com has acquired HotelProphets, an Australian provider of hotel distribution and online marketing technology, following a long-term partnership between the two companies. The combined company will operate under the EZYield.com name, and will offer EZYield’s channel management application as well HotelProphets’ GDSConnect and RoomRez online marketing systems. GDSConnect delivers hotel rates and inventories directly to the GDSs; RoomRez is an on-line booking engine for hotel websites. Corporate headquarters will remain in Winter Springs, FL; Hotel Prophets’ Sydney, Australia office will become EZYield.com’s international headquarters, and will serve clients in the Asia Pacific market.
(www.EasyRMS.com, www.innpoints.com, www.softbrands.com/hospitality, www.cendyn.com, www.ezyield.com)
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Rubicon announced general availability of its MarketVision Demand Position application, a competitive market intelligence system providing data on hotel market demand for future dates. Subscribing hotel companies supply group and transient demand data to MarketVision Demand Position for each of their properties, totaling some 3,500 hotels across North America, including group block and pick-up information as well as transient demand for a full year into the future. Reports examine their demand versus aggregate competitor demand by segment, channel, length of stay and many other dimensions.
Pegasus Solutions has contracted with Rubicon to offer hotels agency and demand reports as part of a customized market intelligence reporting platform. The new suite of reports offers measures based on revenue, net reservations, room nights, ADR, market share, average lead time and average length of stay. Booking patterns can be analyzed by room rate achieved, geographical source of business, travel agency, consortia / travel management company (TMC), or the channel that produced the bookings. Data used in the reports is sourced from Pegasus’ UltraSwitch, supplemented by data from Rubicon.
(www.rubicongroup.com, www.pegs.com)
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The Hard Rock Hotel & Casino Las Vegas selected Rainmaker’s revolution product suite.
The William F. Harrah College of Hotel Administration at University of Nevada, Las Vegas has installed Rainmaker’s revolution product suite.
(hardrockhotel.com, www.morganshotelgroup.com, www.unlv.edu, www.letitrain.com)
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SALES & CATERING, MEETING PLANNING

  • Hotel Concepts interfaces IDPMS with Newmarket’s Delphi
  • Marriott to offer fully-managed AT&T Telepresence in its hotels
  • Encore at Wynn Las Vegas adds Passkey online dashboards
  • Passkey launches Live Dashboards for real-time event and group tracking
  • SoftBrands integrates Passkey with Core CRS and Epitome PMS
  • Nexus offers hotel groups direct access to travel buyers using DERTOUR’s Ratefinding.com
  • Forte Village orders Nexus’ SFA application and GroupworX group lead system
  • Starwood contracts with StarCite to connect meetings requests directly to its SFA system
  • Starwood signs with Tata Communications Telepresence rooms worldwide
  • Arcaneo incorporating Cendyn technology into Metron meetings management system
  • Scala develops digital signage interface with Newmarket’s Delphi
  • Cvent establishes marketing partnerships with Starwood and Hilton
  • hotelSystemsPro announced iSalesPro for the iPhone

Hotel Concepts has released an interface between its IDPMS (Integrated Distribution Property Management System) and Newmarket International’s Delphi sales and catering application. (www.hotelconcepts.com, www.newmarketinc.com)
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Marriott International announced today it will offer telepresence technology in its hotels using AT&T’s fully-managed AT&T Telepresence Solution. (www.marriott.com)
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Encore at Wynn Las Vegas has expanded its partnership with Passkey to provide meeting planners with real-time access to online tools to monitor event pick-up and pace via dynamic online dashboards, as well as run reports, analyze trends and submit and modify rooming lists.
Passkey has launched Live Dashboards real-time event and group tracking, in two formats. Event dashboards will allow meeting planners and hotel staff to track and manage individual events in real-time, using critical metrics such as block pick-up, delegate lists, reservation pace, revenue and event timelines, as well as the ability to manage reservations and rooming lists online. Because dashboards can be deployed across multiple hotel brands, properties and meeting destinations, planners can track all of their events in one place. Hotel Dashboards provide a consolidated, real-time view of all a hotel’s group business on one screen, alerting potential inventory availability issues, overall group trends and up-sell opportunities.
SoftBrands has completed the integration of Passkey online group reservation system with both the Core Central Reservation System and Epitome Property Management System.
(www.encorelasvegas.com, www.softbrands.com/hospitality, www.passkey.com)
**
Nexus World Services is now offering hotel groups direct access to corporate travel buyers in companies using DERTOUR’s Ratefinding.com for hotel room booking. DERTOUR is part of the travel division of Rewe, a German travel organization whose clients include Siemens, Bayer Group, Munich Re and Deutsche Post DHL.
Forte Village has ordered Nexus’ sales force automation (SFA) application and GroupworX group lead system for its sales staff both within the resort and in regional offices. Located in Sardinia, Italy, Forte Village includes bungalows, suites and eight hotels, and has been recognized by the World Travel Awards as the ‘World’s Leading Resort’ for 11 consecutive years.
(www.dertour.de, www.fortevillageresort.com, www.nexusworldservices.com)
**
Starwood Hotels & Resorts has contracted with StarCite to connect meetings requests sent by corporate planners through StarCite’s electronic marketplace directly to Starwood’s sales automation system. (www.starcite.com)
**
Starwood Hotels & Resorts has contracted with Tata Communications to roll out public Cisco-certified Telepresence rooms worldwide, with 10 new facilities opening in Starwood hotels by the end of 2009. (www.tatacommunications.com/telepresence, www.starwoodhotels.com)
**
Arcaneo is incorporating Cendyn’s technology into its Metron meetings management system, including Cendyn’s Visual Meeting Search Engine for venue searching and QuickQuote and eProposal for immediate cost estimates and proposal responses. (www.arcaneo.com, www.cendyn.com)
**
Digital signage software vendor Scala has developed an interface with Newmarket International’s Delphi, to display Delphi data including event information, meeting rooms and other announcements directly on display screens. (www.scala.com, www.newmarketinc.com)
**
Cvent has established marketing partnerships with Starwood Hotels & Resorts and Hilton Hotels Corp for preferred placement on the Cvent Supplier Network to increase their exposure to meeting and event planners using the Cvent Supplier Network electronic RFP tool. (www.starwoodhotels.com, www.hiltonfamily.com, www.cvent.com)
**
hotelSystemsPro announced iSalesPro, the mobile version of its hotelSalesPro Web-based, multi-property hotel sales system. The application, initially designed for the iPhone, will be available on other mobile devices later this year. The application allows users to review their calendar, check group and meeting space availability, and add or edit their accounts and contacts as needed. (www.hotelsystemspro.com)
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F&B/POINT OF SALE

  • FelCor Lodging Trust installing Capton’s Beverage Tracker in multiple properties
  • ITC-Welcomgroup picks MICROS’ 9700 HMS and OPERA Enterprise for 100+ hotels

FelCor Lodging Trust (FelCor) is installing Capton’s Beverage Tracker in several of its 85 hotels and resorts following successful trial implementations. (www.felcor.com, www.captoninc.com)
**
India’s ITC-Welcomgroup has selected MICROS Systems’ MICROS 9700 Hospitality Management System (HMS) and OPERA Enterprise Solution for its 100+ hotels, which operate under the ITC Luxury Collection, WelcomHotels/Sheraton, Fortune and WelcomHeritage brands. The OPERA Central Reservation System (ORS) will be deployed in ITC-Welcomgroup’s Bangalore data center to manage call center operations and inventory/rate distribution, along with OPERA Customer Information System (OCIS) for enterprise-wide customer relationship management. The properties will use the OPERA Property Management System (PMS), MICROS 9700 HMS for point of sale, and MICROS Guest Connection (GC) restaurant management system. (www.itcwelcomgroup.in, www.micros.com)
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GUEST SERVICES

  • Ariane in joint venture with TAOS Technologies to deploy self-service kiosks
  • Libra OnDemand launches Customer Portal for guest access, stay enhancement
  • Incentient launches SmartTouch glass touch-screen concierge services panel
  • Control4 Suite Systems announces Concierge Service digital application store
  • Videotree announces Videospa IP waterproof bathroom IPTV with Amino STB, Anevia services
  • Amadeus launches three mobile applications offering location and itinerary-based information
  • Walt Disney World Swan and Dolphin partner with Florida State University for iPhone guest-info application
  • IBM to include Roomlinx in “Hotel-in-a-Box” (HIB) solution for IHG
  • Roomlinx wins Technium Challenge business support package for European expansion
  • Ace Hotels in New York, Palm Springs implement custom Guest-Tek Video on Demand
  • Radisson Hotel Saskatoon installs high-definition Guest-Tek system over Shaw coax cables
  • Northstar Lodge Hyatt Residence Club installs Guest-Tek OneView Internet, IPTV, HD VOD
  • Guest-Tek signs contract for access to MGM’s library of some 4,100 films
  • Guest-Tek selects BelAir Networks’ Wi-Fi products for its HSIA
  • Rosen implements free BelAir Wi-Fi at Quality Inn Plaza and Comfort Inn Lake Buena Vista
  • Lutron, Exceptional Innovation partner to offer guestroom control from smart phones
  • HSIA providers Single Digits and GTS merge
  • NXTV announced NXTManage to help hotels market their services on guestroom TV
  • NXTV announces service enhancements including personal video recording, Internet radio
  • Thinix introduces WebConcierge content management interface for TVs, smart phones, etc.
  • TeleAdapt high-definition MediaHub HD now shipping
  • Gold Key Solutions releases Web-based Concierge Assistant on .NET
  • INNCOM’s IRAS offers multi-vendor VoIP phone, TV interfaces for room control, etc.
  • HotelLounger.com launches new Social Network for travelers
  • Flyte Systems enhances FlyteTouch with local traffic, weather, other travel data
  • theWit offers guestroom touch-screen services via DOCOMO interTouch, NEC IP phones
  • LodgeNet announces expanded free-to-guest (FTG) hotel TV services
  • Activision TV announces patented Interactive ‘All In One’ in-room system
  • InterContinental installs first Microsoft Surface in an IHG property
  • Panasonic unveils two new TV product lines for hospitality
  • ZVOX releases 550 HSD “Connectivity Series” surround sound system for guestrooms
  • London’s Lanesborough makes Sony laptops available in all guestrooms at no charge
  • Uniguest acquires digital signage company Dynamic Digital Designs (DDD)
  • iBAHN expands Virtual Private Network (VPN) Certification Program globally
  • Vertical Systems Inc. (VSi) introduces three new self-service kiosks

Paris-based Ariane Systems Group is setting up Ariane Systems North America (AS NA), a joint venture with TAOS Technologies in Atlanta, GA, to develop and deploy self-service hospitality technology in North America. AS NA will combine Ariane’s self-service check-in/check-out software, already established in the EMEA region, with TAOS Technologies’ hardware, implementation and support services. (www.ariane-systems.com, www.taosit.com),br> **
Libra OnDemand has launched its Customer Portal, allowing guests with upcoming reservations to print property maps with directions, coordinate airport pick-up, request room assignments, review concierge offerings and make activity reservations for their stay. The Customer Portal can also include links to a hotel’s Web booking engine, car rental reservations or airline check-in options. (www.libraondemand.com)
**
Incentient has launched its SmartTouch glass touch-screen panel, from which guests can order room service, schedule spa services, have their car retrieved from valet parking, request reservations at hotel-recommended restaurants, request bell services or laundry pick-up, as well as access numerous other hotel services. The system provides real-time updates on the status of service requests. (www.incentient.com)
**
Control4 Suite Systems announced its Concierge Service, a digital application store that connects hotel guests with information, services and reservations both within and surrounding the hotel. Hotels can select customizable digital applications for functions such as booking reservations, accessing event information, ordering services, interacting with their own Facebook and Twitter pages on a flat-screen television, etc. (www.control4.com)
**
UK-based Videotree has announced its Videospa IP, combining its waterproof bathroom TV unit with Amino’s IP STB and Anevia IP broadcast and video-on-demand services in an end-to-end IPTV solution for hotel bathrooms. The Videospa IP links directly to the hotel’s broadband network to stream broadcast services from satellite and digital TV plus video-on-demand into guests’ bathrooms according to pre-defined channel listings. Other features include digital signage services for display of guest bills, room service options and messages. When not in use, LED Strip lighting on either side of the screen illuminates the viewing area and creates a mirror. (www.videotree.com, www.aminocom.com, www.anevia.com)
**
Amadeus has launched three new mobile applications for corporate travel managers and business travelers, offering location and itinerary-based information to travelers while enabling travel managers to track their personnel abroad to improve security. SMS Traveller Contact tracks travelers’ locations and allows managers both to contact those at risk via SMS and alert other employees via email in case they have planned trips for a given location. Mobile Travel Assistant with conTgo offers Follow-Me Itinerary, which provides relevant location-specific information to the traveler’s mobile phone via SMS. Amadeus Mobile Partner allows managers to confirm or reject trip requests directly from their mobile phone, from a complete list of pending trips. (www.amadeus.com)
**
The 2,265-room Walt Disney World Swan and Dolphin Resort, in partnership with Florida State University’s Dedman School of Hospitality, has developed an application for Apple’s iPhone and iTouch users to access resort information. Users can access items such as specific information on the resort’s guest rooms, hotel dining options, a video tour of the resort and a detailed map of the property. Programmers in the FSU College of Business MIS program worked with the resort to develop the application to take advantage of the iPhone’s and iTouch’s large color screen and video capabilities. (www.swandolphin.com/aboutus/iphone.html)
**
IBM announced that it will include Roomlinx as the in-room entertainment provider for its “Hotel-in-a-Box” (HIB) solution, designed in conjunction with InterContinental Hotels Group (IHG). HIB combines multiple technology companies, working as a team, to deliver a unified operational and guest services application set through IBM.
Roomlinx has won the International Technium Challenge, a global business planning competition sponsored by the Technium network of business incubators and International Business Wales (IBW). The Technium Challenge identifies and supports innovative businesses with exceptional growth potential. In addition to one year of free office space in a Wales, U.K. Technium, Roomlinx will receive a business support package including legal, marketing and business counsel as it expands in Europe.
(www.technium.co.uk, www.roomlinx.com)
**
The 258-room Ace Hotel New York and 180-room Ace Hotel & Swim Club in Palm Springs has partnered with Guest-Tek to offer a custom Video on Demand system with a unique mix of independent and mainstream content. This includes custom content from indie directors and studios, with material from indie-driven film festivals such as the Asian American International Film Festival, Portland Institute for Contemporary art and large indie studios such as Independent Film Channel (IFC). The initial lineup includes films from IFC and TLA Releasing, as well as film shorts from Arkitip Magazine. Future plans call for streaming radio with worldwide stations, and custom content produced by the Ace Hotel. Ace installed Guest-Tek’s fully digital, internet protocol (IP) system that will allow high quality internet access and High-Definition VOD programming.
The 291-room Radisson Hotel Saskatoon has installed a new high-definition in-room entertainment system from Guest-Tek Interactive Entertainment, along with Shaw Communications and HotelSolutions. The implementation, provided over Shaw coax lines, represents the first HD Free-to-Guest television system installed in Canada.
The Northstar Lodge – Hyatt Residence Club, located at the north end of Lake Tahoe, California has implemented Guest-Tek’s OneView Internet, IP television and High Definition Video-on-Demand. Services include 64 channels of Free-to-Guest television content (33 in HD) through a mixed IP/COAX infrastructure to each of the 96 televisions located throughout 32 units and the public spaces on the property. The new Hyatt Siesta Key resort will also use the same Guest-Tek services, over a converged IP network to over 185 televisions in its 44 vacation club residences.
Guest-Tek Interactive Entertainment has signed a multi-year contract with MGM Domestic Television Distribution for MGM Hollywood titles to appear on Guest-Tek’s VOD system. The deal also grants Guest-Tek access to MGM’s substantial library of some 4,100 films.
Rosen Hotels & Resorts has implemented free Wi-Fi services throughout guest rooms and facilities at the Quality Inn Plaza and the Comfort Inn Lake Buena Vista, using BelAir Networks technology implemented and managed by Millennium Technology Group.
Guest-Tek has selected BelAir Networks’ Wi-Fi networking products for its high-speed Internet access (HSIA) for business travelers. BelAir Networks products use hosted software-based controls for central network management.
(www.acehotel.com, www.rosenhotels.com, www.radisson.com, www.millenniumtechgroup.com, www.hyatt.com, www.mgm.com, www.belairnetworks.com, www.guest-tek.com)
**
Lutron Electronics has partnered with Exceptional Innovation for its Connected Guestroom offerings, an integrated control and services interface that runs on an IP network and allows guests to control lighting, window treatments, temperature, security and TV through one-touch presets or from their TV remote or mobile phone. (www.life-ware.com, www.lutron.com)
**
HSIA providers Single Digits and GTS have merged and will operate as GTS, A Single Digits Company. (www.singledigits.com)
**
NXTV announced NXTManage, its new application that provides the flexibility for hotels to update text, music, photos, and video daily, introduce new services and customize the user interface to better market their services to their guests and create new or enhance existing sources of revenue. NXTV announced other service enhancements, including Personal Video Recorder (PVR) to record from NXTV’s on-screen electronic program guide for later viewing, Internet Radio, Advertising, Enhanced Electronic Program Guide with Picture in Picture, Room Automation through integration with in-room control/automation vendors, IPod Dock Integration and Auxiliary Device Integration for equipment from brands such as BOSE and Denon.
(www.nxtv.com)
**
Thinix has introduced its WebConcierge touch-enabled web-based content management interface for display on many types of devices, including interactive TV displays, guestroom computers, guests’ laptops, digital signage and smart phones. Information available for display includes area attractions, news, boarding pass printing, hotel amenities, meetings & events, guest feedback, transportation, weather and market reports. (www.thinix.com)
**
TeleAdapt announced that its new MediaHub HD unit is now shipping, and that the unit’s Stereo Bluetooth function is fully compatible with Apple’s new iPhone OS 3.0 for wireless audio streaming. MediaHub HD links guests’ portable electronics devices to the hotel room’s flat screen HDTV; the Stereo Bluetooth technology allows them to stream audio wirelessly from an iPhone, iPod Touch or other A2DP-enabled smart phones and computers to the in-room TV speakers or stereo without having the device tied to the connectivity panel. (www.teleadapt.com)
**
Gold Key Solutions has launched its Web-based Concierge Assistant guest service application on the .NET delivery platform. The new system is developed on the latest Ajax technology for online applications to deliver fast response times and requires no additional hardware investment. (www.goldkeysolutions.com)
**
INNCOM International has released its Integrated Room Automation System (IRAS), with an extensive number of multi-vendor third-party interfaces to other room devices and software systems, from property-management and building-automation systems to IP telephones and in-room entertainment solutions. Telephone interfaces are available to Nortel (with Citrix middlewear), Teledex (with FCS Computer Systems middlewear), Cisco, Avaya, Percipia and Nevotek [in development], TV equipment from LodgeNet, KoolConnect, Extenway, GuesTek and Enseo, providing in-room control to guests via the TV remote device. (www.inncom.com)
**
HotelLounger.com has launched a new Social Network for travelers, who can create a group to share photos, journals or blogs with mutual friends, and hoteliers to profile their property and share photos, videos and virtual tours. (www.hotellounger.com)
**
Flyte Systems has released its enhanced FlyteTouch PLUS system with local traffic, weather and other travel information enhancements, available in either a desktop or large touch screen display formats. In addition to real-time flight information for one or more airports, FlyteTouch PLUS offers boarding pass printing, local Doppler weather radar display, local traffic condition updates, regional train or bus schedules, evacuation procedures and first-responder directives. (www.flytesystems.com)
**
theWit, a 298-room Doubletree Hotel, opened in May with guestroom touch-screen access to a variety of services from DOCOMO interTouch on NEC’s UNIVERGE DT750 IP phones. Services include valet notification, setting restaurant reservations, ordering wake-up calls, requesting towels from housekeeping and looking up airline flight or weather information. Wake-up calls can be requested using messages recorded by various celebrity impressionists from the Second City Chicago. (www.necunified.com, www.thewithotel.com)
**
LodgeNet Interactive announced expanded and enhanced free-to-guest (FTG) hotel TV services such as interactive program guides, hotel information and local information, to accompany their high-definition (HD) FTG programming. LodgeNet can deliver these interactive TV services without a set-top box when guestrooms are equipped with Pro:Centric televisions. (www.lodgenetonline.com)
**
Activision TV announced its patented Interactive ‘All In One’ in-room system, which provides view access to a single screen of as many as four computer functions simultaneously, for word processing, data transfer, Internet access, e-mail, video games, DVD and more, while using Wi-Fi connections. The system is fully HDTV/3D ready and uses Microsoft Windows XP Media Center and other compatible software. The Activision TV digital information and entertainment hub is designed for use with digital HDTV flat-panel LCD and plasma screens, combines broadband Internet and Wi-Fi access and comes with wireless keyboard, mouse, built-in CPU and memory, and a fully integrated audio/video system with DVD and surround sound capabilities. (www.activision.tv)
**
InterContinental Hotels Group (IHG) announced the first Microsoft Surface deployment at an IHG property, the InterContinental Buckhead Atlanta in Georgia. IHG is piloting several custom applications for Microsoft Surface and plans to deploy the technology to a broader segment of its global portfolio. The current ‘In The Know’ concierge application includes Points of Interest with a local perspective, Interactive Maps which the property’s concierge can personalize to offer walking routes for each guest, and Concierge Video. A Meetings & Events application helps business guests and future brides plan their event, with photos of the facility, meeting rooms and amenities. (www.ichotelsgroup.com, www.microsoft.com)
**
Panasonic Professional Display has unveiled two new product lines for the hospitality industry, the PRT/LRT series of professional displays and the IMP-2000 and DTB-2000, the first integrated HD IPTV tuner solution. The PRT plasma displays and LRT LCD displays include a 42-inch plasma and 32-inch and 37-inch LCDs. Claimed to be the hospitality industry’s first integrated IPTV tuners, the new IMP-2000 plug-in board and DTB-2000 integrated board work with the latest Panasonic displays to support HD IPTV content, while enabling enhanced in-room capabilities such as the remote automation of lighting, drapery and HVAC systems. (www.panasonic.com/proplasma),br> **
ZVOX has released its 550 HSD “Connectivity Series”, a new high-performance surround sound system that can be integrated with connectivity panels from several manufacturers. The systems deliver home theater sound from a single cabinet that can also act as a secure base for the guest room TV and can accept connectivity panels from Teleadapt, Guestlink, Philips, LG and LodgeNet. Hotel management can preset maximum levels for volume and bass to minimize room to room disturbance. (www.zvoxaudio.com)
**
The Lanesborough in London has made Sony VAIO laptops available to guests in all 95 guestrooms and suites at no charge. (www.lanesborough.com)
**
Kiosk vendor Uniguest has acquired Dynamic Digital Designs (DDD), a Nashville based digital signage company. (www.uniguest.com)
**
iBAHN has expanded its Virtual Private Network (VPN) Certification Program globally. The Program provides assurance to certified companies that their VPNs are compatible with iBAHN networks, and thus that their staff will be able to connect while staying in iBAHN-installed hotel properties. VPN Program clients include half of the Fortune 10, more than 40% of the Fortune 100 and over 700+ corporations in all. (www.ibahn.com)
**
Vertical Systems Inc. (VSi) has introduced three new self-service kiosks:
– TravelMate, an interactive, dual flat-screen kiosk that provides boarding-pass printing, interactive flight search and reservations, and up-to-date flight display information
– ConciergeTouch, providing interactive, 24/7 easy access to local dining and activities, news, sports, stocks, and more, using HP TouchSmart, all-in-one PC technology
– ShipMate, an upgraded, self-service shipping station featuring PC, printer, weighing scale and drop boxes integrated into a single kiosk and now featuring integrated TrackIT software from RHR Systems.
(www.ver-sys.com)
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BACK OFFICE

  • Gaylord Opryland rolling out MTech’s REX Room Expeditor
  • Micros to offer Merchant Link TransactionVault to OPERA PMS users by year end
  • Aprinda and priZem Hospitality Solutions partnering to offer online training
  • Wolfgang Puck Fine Dining Group installs TimeManagement’s labor management system
  • Mohonk Mountain House implements UniFocus’ Watson, R.M. Time & Attendance
  • UniFocus announces latest release of its Watson, R.M. Time & Attendance, includes “electronic signature”

Gaylord Opryland is proceeding with a complete rollout of MTech’s REX Room Expeditor following a successful pilot program earlier this year. A SaaS-based housekeeping application, REX uses data from the property-management system to prioritize room cleaning assignments for each room attendant and display their next room on their iPod Touch devices. (www.gaylordhotels.com, www.m-tech.com)
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Micros announced that it will offer Merchant Link’s TransactionVault hosted credit card security product and service to OPERA PMS users by year end. TransactionVault replaces guest credit card numbers with unique “TransactionVault Keys” which can be used for all transactions and customer analytics, removes the actual credit card information, and safeguards it at one of Merchant Link’s secure data centers. (www.merchantlink.com, www.micros.com)
**
Aprinda and priZem Hospitality Solutions are partnering to offer Aprinda’s online standard and customized hotel training for priZem’s hospitality financial solutions. (www.prizem.com, www.aprinda.com)
**
Wolfgang Puck Fine Dining Group has installed TimeManagement Corp’s labor management system. (www.wolfgangpuck.com, www.timemgmt.com)
**
The 265-room Mohonk Mountain House has implemented UniFocus’ Watson, R.M. Time & Attendance system.
UniFocus announced the latest release of its Watson, R.M. Time & Attendance system, which now includes payroll processing and reporting capabilities that include the first “electronic signature” feature for time and attendance, allowing paperless employee approvals on any changes to their timecard.
(www.mohonk.com, www.unifocus.com)
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INVENTORY/PURCHASING

  • RedRock partners with PAS for Software as a Service (SaaS) offering

RedRock Software is partnering with PAS to release a Software as a Service (SaaS) version of its Web-based enterprise inventory/purchasing system. PAS’ pasHosting provides a premier SaaS infrastructure, including a data center, global Tier-1 IP backbone, 24/7 monitoring, administration and support. Its pasUnity product provides a Web services interface that allows integration of RedRock Software to many external back office applications. (www.profact.com, www.redrocksoftware.com)
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ENGINEERING

  • Telkonet partners with Lutron for fully integrated guestroom control
  • Toscana Country Club implements MTech’s PMWorks
  • Hyatt Regency New Brunswick brings 421-kw SunPower solar power system on line
  • Lexington Downtown Hotel & Conference Center installs exterior LED lighting

Telkonet has partnered with Lutron Electronics to offer fully integrated in-room, occupancy-based heating, ventilation and air conditioning energy management and lighting control. (www.telkonet.com, www.lutron.com)
**
Toscana Country Club has implemented MTech’s PMWorks preventive-maintenance system across the 626-home gated community and club. The Club at Toscana comprises seven buildings in a hillside, with golf, tennis, fitness and spa facilities. As preventive-maintenance techs on property finish each task, they can close the orders and add notes from any touch-tone phone or Web browser. Sunrise Company, which owns the Toscana property, plans to roll out PMWorks portfolio-wide later in 2009. (www.toscanacc.com, www.M-Tech.com)
**
The Hyatt Regency New Brunswick has brought its SunPower solar power system on line. The hotel partnered with SunPower Corp. to design and install the 32,000-square-foot, 421-kilowatt system over the top floor of the hotel’s garage. (www.newbrunswick.hyatt.com, www.sunpowercorp.com)
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Two bands of energy-efficient LED lighting totaling 1,300 feet will be installed at the top of the 22-story Lexington Downtown Hotel & Conference Center, a Hilton Affiliate Hotel, as part of an ongoing renovation that is scheduled to be completed in 2010. (www.lexingtondowntownhotel.com)
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COMMUNICATIONS

  • Thing5 has 2,000+ hotels utilizing its SIP trunking and hosted PBX
  • Seven Tides installing US $13.4 million converged network for all its Dubai developments

Thing5 now has over 2,000 hotels utilizing its SIP trunking and hosted PBX platform. (www.thing5.com)
**
Independent United Arab Emirates holding company Seven Tides and associated companies are installing an AED 50 million (US $13.4 million) centralized fully converged network platform covering all of Seven Tides’ upcoming Dubai developments, the Royal Amwaj and Oceana on Palm Jumeirah, Ibn Battuta Gate and Moevenpick Deira. Future developments will also be accommodated on the same platform, which links all front and back of house operations for IPTV, high speed internet access, wireless, CCTV and access controls for A/C, lighting, fire and safety. Design and project management are being handled by IT consultants Entiretec; the network itself is to be provided by Cisco. (www.seventides.com, www.entiretec.com)
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SECURITY

  • Security Innovations unveils real-time graphical and map view for Access-Plus
  • Hacienda Tres Ríos Resort implements first Onity’s ADVANCE RFID system
  • SAFLOK Messenger LENS lock offers advanced event message filtering, management

Security Innovations has unveiled a real-time graphical and map view for its Access-Plus on-line access control system for the lodging industry. System users such as guards or hotel managers can identify alerts throughout a facility using visual maps, floor plans and graphical alerts. Additional systems features include CCTV, badging and climate control. (www.securityinnovation.com)
**
The 273-room Hacienda Tres Ríos Resort, in the Riviera Maya region of Mexico, is implementing the first installation of Onity’s ADVANCE RFID (Radio Frequency Identification) contactless electronic locking system. Hacienda Tres Ríos is the first of five hotels to be built in the 326-acre Tres Rios Nature Park. (www.haciendatresrios.com, www.onity.com)
**
Kaba Lodging Systems has unveiled its SAFLOK Messenger LENS system, which uses the ZigBee ProStack protocol for two-way wireless communications. LENS, the Lock Event Notification System, transmits real-time information from the lock as it occurs; for example, data recorded when housekeeping staff enter a guestroom can be used in conjunction with a third-party workflow management system. LENS filters messages and transmits them to the correct subscriber based on their profile. For example, housekeeping inspectors receive Room Ready alerts on their pagers, maintenance personnel receive Low Battery alerts on their cell phones, while security dispatchers receive Wandering Intruder and Door Ajar alerts at their PC terminal. (www.saflok.com)
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