September 27, 2011

In this issue…

People on the Move

Guest Management Systems

Reservations

Marketing / Management

Revenue Management

Sales & Catering, Meeting Planning

F&B / POS

Guest Services

Back Office

Inventory / Purchasing

Security

SEPTEMBER 14 – 27, 2011

TOP O’ THE NEWS

  • Hospitality companies again rated highly for tech innovation in InformationWeek 500

Once again disproving the old line about hospitality companies being slow to adopt technology, this year’s InformationWeek 500 listing of the U.S.’s most innovative business technology users includes seven hospitality companies in the top 250. The rankings are made through statistical analysis and qualitative assessments of the companies’ innovation projects, and showed up some interesting trends across all industries.
It’s notable that not one of these innovative projects was specifically an IT project, focusing instead on business and customer-facing priorities. These included making business processes more efficient (54%), new customer products/services (45%), getting better business intelligence to more employees, more quickly (40%), improving Web operations and customer experience (30%), lower IT and business costs (29%), engaging customers in new ways (26%) and improving customer service (22%).
Remotely-hosted applications are increasingly attractive; 79% of IW 500 companies use software as a service, compared with 61% two years ago. Use of infrastructure as a service, such as on-demand computing and storage capacity, is also up from 37% two years ago to 59% now. Not many vital production systems run on public infrastructure services, but several companies are turning their own data centers into private clouds.
The authors conclude that IT organizations that focus too much on internal matters risk losing relevance; they must embrace a flexibility that lets them anticipate and react quickly to the changing needs of customers.
The highest-ranking hospitality company honored this year was Vail Resorts (#10 on the list), recognized for its EpicMix Web and smart-phone application that lets skiers track the vertical feet they ski or ride, collect digital awards for feats such as riding every lift at the four resorts, and share their exploits with friends via Facebook.
Other hospitality companies in the top 250 were:
# 25 InterContinental Hotels Group
# 31 Sabre Holdings
# 48 Marriott Corporation
# 96 Kimpton Hotels and Restaurants
# 133 Caesar’s Entertainment
# 213 Hyatt Hotels and Resorts
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PEOPLE ON THE MOVE

  • Richard Berthold joins KoolConnect as Chief Technology Officer
  • Kevin Yarnell appointed Percipia’s Global Director of Sales
  • Scott Watson appointed to VP of Sales at M3 Hotel Accounting

Richard Berthold has joined KoolConnect as Chief Technology Officer.  Mr. Berthold has held numerous technology leadership positions including roles as Chief Technology Officer at Proxilliant Systems and Vice President of Engineering at Auspice Corporation.
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Kevin Yarnell has been appointed as Percipia’s Global Director of Sales. Mr. Yarnell was most recently Global Sales Director – Hospitality, Travel and Tourism at out-sourcing services vendor Chetu, Inc. He had previously served as Manager, Business Partner Development at POS vendor ParTech, and earlier as a Corporate Account Executive at Agilysys’ InfoGenesis subsidiary, and as a Regional Sales Manager at Cingular (AT&T) Wireless.
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Scott Watson has been appointed to vice president of sales at M3 Hotel Accounting. Mr. Watson has over 26 years of sales and sales management experience in the financial software industry, and joins M3 from Reich & Tang, a division of Natixis Global Asset Management, where he was national sales manager.
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GUEST MANAGEMENT SYSTEMS

  • NORTHWIND Maestro-PMS announces seven new customers
  • FCS moves EMEA regional headquarters to larger offices in Swindon, UK
  • Deloitte University campus deploys Ariane Systems’ Executive kiosks at 800-room hotel
  • Ariane Systems introduces KeyStation guestroom keycard dispenser
  • Infor unveils Infor10 architecture with consumer-style user interaction

NORTHWIND Maestro-PMS has announced seven new customers, including both independent resorts and multi-property hotel companies. The new clients and the modules they use are:
– Breezy Point Resort, Minnesota (GMS, Owner Management, Sales & Catering, Spa Activities Management)
– Inn at Dos Brisas, near Houston, Texas (GMS, Sales & Catering and Analytics)
– the 150-room London Bridge Resort in Lake Havasu City, NV (GMS, Sales & Catering, and Condo/Timeshare Owner Management)
– Jay Peak Golf Suites (Multi-Property GMS)
– Inn at Henderson’s Wharf, operated by Meyer Jabara Hotels (Multi-Property GMS for integration with MJH’s other independent properties)
– Banff Rocky Mountain Resort, operated by Banff Lodging Company (Multi-Property PMS operates all 10 properties)
– The General Morgan Inn and Conference Center in Greenville, TN (GMS)
(www.maestropms.com)
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FCS has moved its EMEA regional headquarters to larger offices in Swindon, UK. (www.fcscs.com)
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The Deadwood Mountain Grand, a new casino resort in Deadwood, South Dakota, has selected a suite of MICROS Systems modules that includes the OPERA Guest Management System, Sales and Catering and Gaming Suite, myfidelio.net, MICROS RES point-of-sale and MICROS iCare loyalty. The 98-room Deadwood Mountain Grand Hotel is housed in the refurbished 1906 Homestake Mining Co. plant. (www.deadwoodmountaingrand.com, www.micros.com)
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The Deloitte University campus in Westlake, Texas has deployed Ariane Systems’ Executive kiosks running Allegro v5.0 software.  The executive training center includes an 800-room private hotel.
Ariane Systems has introduced the KeyStation guestroom dispenser to complement its kiosk systems. The KeyStation includes a 9-inch digital touch screen, a 2D barcode reader and a keycard encoder/stacker that is compatible with magstripe, RFID and loyalty cards and is interfaced with 18 different keycard systems. Guests checking in on-line will be sent an email and/or SMS text message with a 2D barcode on the day of arrival.
(www.deloitte.com, www.ariane.com)
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Infor has unveiled its Infor10 architecture, which features a consumer-style user experience, industry-specific software applications and the Infor10 ION Suite middleware, which connects and integrates Infor and non-Infor applications, storing information in a common format and repository. The Infor10 Workspace front end presents relevant information for each user on one screen, including role-based workflows, task and alerts, in-context business intelligence, event management, social media collaboration, search capabilities, and business activity streams. (www.infor.com)
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RESERVATIONS

  • Stout Street Hospitality renews, expands distribution agreement with Sabre
  • Oriens Travel & Hotel Management announces mobile web and booking applications
  • Roosevelt Hotel, Manhattan, NY upgrades to Pegasus’ RezView NG

Stout Street Hospitality (formerly Magnolia Hotels) has renewed and expanded its distribution agreement with Sabre Hospitality Solutions. A seven-year Sabre client, Stout Street uses its SynXis CRS for distribution services and Web booking, and will now use Sabre to create new corporate and individual property websites to be launched later this year. (www.stoutstreethospitality.com, www.sabrehospitality.com)
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Oriens Travel & Hotel Management has announced proprietary hotel web and booking applications for Apple, Android, BlackBerry and other mobile devices, allowing users to make and manage reservations at its 28 Hotel PURE properties in the USA and Central America. (www.hotelpure.com, www.orienscorp.com)
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The 1,015-room Roosevelt Hotel in Manhattan, New York has upgraded to Pegasus Solutions’ RezView NG as part of a major renovation project. (www.theroosevelthotel.com, www.pegs.com)
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MARKETING / MANAGEMENT

  • InterContinental adds 50 more hotels to TravelShark network
  • Knowland Group partners with Bluebuzzard
  • ReviewPro announces new version of social media/review analytics system

InterContinental Hotels Group (IHG) is adding 50 hotels to the existing 54 it has listed on TravelShark’s distribution network of destination-specific travel sites. (www.ihg.com, www.travelshark.com)
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The Knowland Group has partnered with Bluebuzzard, allowing users of The Knowland Group’s Target Net and Bluebuzzard’s ProposalPath  to integrate their interactive proposals between the two systems.  Hoteliers use the Web-based ProposalPath to send online proposals, brochures and general letters; Target Net helps sales managers control their complete sales process. (bluebuzzard.com, www.KnowlandGroup.com)
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ReviewPro has announced a new version of its social media and review analytics application, with an enhanced user interface and new reporting tools. Other improvements include better exporting capabilities for comparing ReviewPro data with existing data like ADR, RevPar or Occupancy, expanded group views at the individual hotel, group and chain/brand levels, online reputation goal setting, faster review tracking and a new Social Media Dashboard. (www.reviewpro.com)
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REVENUE MANAGEMENT

  • N. Daskalantonakis Group picks EZYield for its Grecotel Resorts and Classical Hotels
  • Lindner Hotels installing EZYield at 34 properties

The N. Daskalantonakis Group has selected EZYield’s Fuzionlink channel management system for its 30 Grecotel Resorts and its Classical Hotels properties. This is the first major sale by Sysco S.A., EZYield’s reseller in Greece and the Balkans.
Germany’s Lindner Hotels is installing EZYield’s Fuzionlink channel management across its portfolio of 34 hotels and resorts in Germany, Austria, Belgium, Switzerland and Spain, following a pilot project at the Dusseldorf Lindner Airport Hotel.
(www.grecotel.com, www.sysco.gr, www.lindner.de/en/, www.ezyield.com)
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SALES & CATERING, MEETING PLANNING

  • Utell launches Groups & Events service
  • Marriott integrates Cvent’s Supplier Network (CSN) with its proprietary inventory system
  • NORTHWIND Maestro-PMS announces three new customers for Sales & Catering module

Utell Hotels & Resorts has launched a new Groups & Events service for member hotels. Users’ completion of a multi-lingual on-line form requesting guestrooms, meeting space or both triggers a custom response from Utell’s international teams work within 24 hours. (www.utellagent.com)
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Marriott International  has integrated Cvent’s Supplier Network (CSN) with its proprietary inventory system, speeding the transmission of meeting and event planners RFPs between Cvent’s Supplier Network and Marriott’s sales team for more thorough and timely responses to their RFPs.  (www.marriott.com, www.cvent.com)
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NORTHWIND Maestro-PMS has announced three new customers for its Sales & Catering module, installed as part of the Maestro suite:
– Breezy Point Resort, Minnesota (GMS, Owner Management, Sales & Catering, Spa Activities Management)
– Inn at Dos Brisas, near Houston, Texas (GMS, Sales & Catering and Analytics)
– the 150-room London Bridge Resort in Lake Havasu City, NV (GMS, Sales & Catering, and Condo/Timeshare Owner Management)
(www.maestropms.com)
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F&B/POINT OF SALE

  • Big Night Entertainment Group implements Tabbedout at four sites, integrated with MICROS POS
  • Royal Lahaina Resort selects Agilysys’ InfoGenesis POS and Eatec procurement systems

Boston-based Big Night Entertainment Group has implemented Tabbedout’s mobile payment service, integrated with its MICROS POS system, to enable guests to pay their restaurant and bar tabs using their smartphones. Tabbedout will be deployed at four venues: SHRINE, The Scorpion Bar and High Rollers at Foxwoods Resort Casino/MGM Grand at Foxwoods in Mashantucket, CT, and the Red Lantern in Boston. (bneg.com, www.tabbedout.com, www.micros.com)
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The 486-room Royal Lahaina Resort in Maui, Hawaii has selected Agilysys’ InfoGenesis POS system and Eatec inventory and procurement system. The property includes two restaurants, three bars, two pools, 11 tennis courts, a retail shop and more than 14,000 square feet of meeting space. (www.royallahainaresort.net, www.agilysys.com)
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GUEST SERVICES

  • Park Hyatt Dubai contracts with iBAHN for IPTV services
  • Quadriga acquires NxSystems
  • Four Seasons Hotel Los Angeles at Beverly Hills  implementing Intelity’s ICE on guestroom iPads
  • Ian Schrager’s PUBLIC hotel deploys Intelity ICE on guestroom televisions
  • Grand Hotel Park, Gstaad completes installation of Elsafe SENTINEL II in-room safes
  • Holiday Inn Kandooma Resort in the Maldives Islands implements Barix Audio over IP
  • Acentic opens Asian subsidiary on Hong Kong Island
  • InterContinental releases Kitchen Cookbook iPad app of 32 recipes from 24 properties
  • MTech passes 2,000-property milestone

The 225-room Park Hyatt Dubai has contracted with iBAHN for IPTV services. (dubai.park.hyatt.com, www.ibahn.com)
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Quadriga has acquired Los Angeles-based NxSystems, intending to use its NXTV brand as the basis for its entry to the Americas market. The business will operate under a combined brand in the Americas market – NXTV Quadriga. (www.nxtv.com, www.quadriga.com)
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The Four Seasons Hotel Los Angeles at Beverly Hills is implementing Intelity’s ICE (Interactive Customer Experience) on in-room iPad2 tablets in all 285 guestrooms.  This is both the first West Coast hotel and the first Four Seasons property to implement ICE.
Ian Schrager’s 285-room PUBLIC hotel is deploying Intelity ICE on the guestroom television system.
(www.fourseasons.com, www.publichotels.com/chicago, www.intelitycorp.com)
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The 84-room Grand Hotel Park in Gstaad, Switzerland has completed its installation of VingCard Elsafe SENTINEL II in-room safes.  (www.grandhotelpark.ch, www.vingcardelsafe.com)
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The 160-room Holiday Inn Kandooma Resort in the Maldives Islands has implemented Barix Audio over IP technology to distribute music and paging messages to its guests in nine zones.  The system was installed by local systems integration firm EIT Private Limited. (www.holidayinnkandooma.net, www.barix.com)
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Acentic has opened an Asian subsidiary, located in the Hopewell Centre on Hong Kong Island and providing a local presence and support in Hong Kong, Macau, Singapore and The Philippines. The company plans later coverage of China, Japan, South Korea and Taiwan. (www.acentic.com)
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InterContinental Hotels & Resorts has released an iPad app of 32 local recipes from 24 of its properties around the world. The InterContinental Kitchen Cookbook app will be updated with new recipes every three months. (www.intercontinental.com/cookbookapp)
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MTech’s customers have passed the 2,000-property milestone. In business for 18 years, MTech’s clients represent 250 hotel brands in 59 countries. (www.m-tech.com)
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BACK OFFICE

  • New HTNG workgroup addresses credit card security for the hospitality industry
  • Shift4 integrates with Zen Cart

At least sixteen major hotel groups from around the world have cooperated to launch an HTNG Secure Payments Framework work group, tasked with developing an industry security framework for handling credit card data.  While tokenization is an effective tool for a single company, tokens generated for one company (e.g. a reservations company taking a booking) can’t be used by a different one further down the reservation chain (such as an independent hotel accepting the booking), requiring actual card data to be passed from one to the next. In contrast to a retail environment, too, in the hotel world credit card data must be stored for weeks or months until the guest departs and the final bill has been settled.  Additional hotel companies are invited to join the effort, and other HTNG members may subscribe to the workgroup’s mailing list to monitor progress. (www.htng.org/credit-card-security)
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Shift4 Corp has integrated with Zen Cart’s e-commerce service.  (www.zen-cart.com, www.shift4.com)
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INVENTORY/PURCHASING

  • Eagle Ridge Resort & Spa implements Yellow Dog Software’s inventory system
  • Royal Lahaina Resort in Maui picks Agilysys’ Eatec procurement system and InfoGenesis POS system

Eagle Ridge Resort & Spa, Galena, IL has implemented Yellow Dog Software’s back office inventory system for its retail operations, which cover four Golf Pro Shops, a boutique, general store and spa.  (www.eagleridge.com, www.yellowdogsoftware.com)
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The 486-room Royal Lahaina Resort in Maui, Hawaii has selected Agilysys’ Eatec inventory and procurement system and InfoGenesis POS system. The property includes two restaurants, three bars, two pools, 11 tennis courts, a retail shop and more than 14,000 square feet of meeting space. (www.royallahainaresort.net, www.agilysys.com)
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SECURITY

  • Student housing at University of Limerick using VingCard Elsafe’ VISION locks

The newly renovated Plassey Village housing complex at Ireland’s University of Limerick has installed VingCard Elsafe’ VISION lock system at all 424 student apartments. (www.ul.ie, www.vingcardelsafe.com)
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