October 16, 2007

In this issue…

People on the Move

Property Management Systems


Marketing / Management

Revenue Management

Sales & Catering, Meeting Planning


Guest Services



OCTOBER 3 – 16, 2007


  • Internet-based systems becoming the norm

If there’s any doubt left about the growing shift from property-based to Web-based systems, a quick look through the following news stories should help dispel it. Another hotel group deploys a Web-based PMS across 50+ properties, the Reservations section is all about Web-based channel distribution services, Marketing/Management features stories on Web-based video, trouble-ticket management and survey products, the Revenue Management vendors covered all offer Web-based systems, Newmarket releases a new version of Delphi.Net, Passkey releases a Web-based service for individual hotels, Reserve Interactive introduces Web-based trouble-ticket system, the Guest Services stories are all about Internet-based applications, and so on.
This seems to indicate that we’ve crossed a couple of thresholds. One is the effective, practical integration between both on-site and remotely-hosted systems; even if many key applications are out-sourced they still need to be integrated with property-based telephone, movie, POS and other systems, and remotely-hosted systems need to interface with each other wherever they happen to be located. Now they are, routinely.
The other is that hoteliers now are much more comfortable trusting their operations and data to a remotely-hosted system. They believe that the communications networks are solid enough for reliable daily operations, and that the vendors and/or hosting companies are reliable enough to keep their operational and guest data secure and properly supported. It’s taken a while to build up enough real-world experience to prove these concepts, and given the installed base of older, site-based systems it’ll take a lot longer for Web-based systems to become the majority choice, but we’re clearly on the way there.

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  • Mark Fancourt promoted to Vice President of Information Technology at Pan Pacific
  • Tiffany Topcik joins Lanyon as Senior Vice President
  • Sabu Picha joins TeleAdapt as Sales Director

Mark Fancourt has been promoted to Vice President of Information Technology at Pan Pacific Hotels and Resorts. Having joined the Group in 2004, he was most recently Corporate Director of Information Technology.
Tiffany Topcik has joined Lanyon as Senior Vice President responsible for North American sales and marketing. Ms. Topcik brings 15 years experience in travel agency marketing and distribution, most recently as Vice President of Hotel & Supplier Relations for ABC Corporate Services . She had earlier served as Director, Global Hotel Programmes for BTI Americas and USTravel.
Sabu Picha has joined TeleAdapt as Sales Director, based out of the company’s United Kingdom office. Mr. Picha has a 19 year background in technology, most recently as co-founder of hospitality Internet vendor Iyonder. He had earlier worked as a consultant for Lever and Unilever, and in technical and commercial support at Lucent Technologies.

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  • Sea Island Resorts chooses Springer-Miller
  • MotorCity Casino Hotel implementing Springer-Miller
  • Hotel Concepts releases two-way interface with Unirez
  • innRoad to use Comtrol’s Lodging Link Premier for innCenter PMS interfaces
  • ONETECH opts for Comtrol’s Lodging Link for interfaces to ONETECH PMS
  • Marston’s Inns & Taverns picks Guestline’s RezLynx Internet-based PMS for 58 sites

Sea Island Resorts in Sea Island, Georgia has chosen PAR Springer-Miller’s SMS|Host Hospitality Management System to manage its four-property operation, which comprises The Cloister, The Lodge, Sea Island Cottages and the Beach Club Suites. In addition to the PMS, Sea island will implement SMS|Golf Tee Times to manage its three courses, Membership Management, Spa/Resort Scheduling, Activities for 3rd party resort services and Retail POS for the 31 on-property revenue centers. SMS’ Owner Fullfilment module will be used with the Cottages and for future development projects.
MotorCity Casino Hotel has ordered PAR Springer-Miller’s SMS|Host PMS for its property in Detroit, Michigan. Opened in 1999, the property’s expansion is scheduled to open in November, featuring a 400 unit hotel, additional gaming space, a spa, convention and banquet space, theatre, retail and dining. MotorCity will also SMS|Activities, Comp Accounting and Kiosks. SMS’ SpaSoft will be installed for the Spa operations.
(www.seaisland.com, www.motorcitycasino.com, www.springermiller.com)
Hotel Concepts has released a two-way interface with Unirez by Pegasus. This will upload rates, availability and restrictions from Hotel Concepts’ IDPMS to Unirez and download reservations, guest and agent profiles into the PMS database. (www.pegs.com, www.hotelconcepts.com)
innRoad has chosen Comtrol’s Lodging Link Premier to interface its innCenter PMS with over 500 various hotel guest services systems, including PBX, voice mail, call accounting, HSIA, point-of-sale, in-room movie, keyless entry, mini bar and energy management systems.
ONETECH has also opted for Comtrol’s Lodging Link solution for interfaces to its ONETECH PMS.
(www.innroad.com, www.onetechsolution.com, www.comtrol.com/hpd)
UK-based Marston’s Inns & Taverns has selected Guestline’s RezLynx Internet-based PMS for implementation at 58 sites in its portfolio. The RezLynx system will be hosted at Guestline’s secure data centre, accessed via a standard web browser. (www.marstons.co.uk, www.guestline.com)

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  • Settle Inn switching to InnLink for distribution services
  • LeisureLink contracts with HBSi for distribution services
  • Mövenpick picks SynXis RedX for distribution of 62 properties

Settle Inn is switching to InnLink for GDS, Internet and Channel Distribution services, including a two-way interface with Settle Inn’s AutoClerk Property Management System. (www.friendlyfranchising.com, www.innlink.com)
Vacation lodging specialist LeisureLink has contracted for Hotel Booking Solutions Incorporated’s (HBSi’s) Demand Gateway and Demand Manager for wider distribution of its clients’ vacation lodging, timeshare and condo-hotel properties. (www.leisurelink.com, www.hotelbookingsolutions.com)
Mövenpick Hotels & Resorts has chosen SynXis RedX Distribution Management System to distribute its 62-property inventory to the GDSs, third party travel sites and SynXis Call Centers in Europe and Asia. (www.moevenpick-hotels.com, www.synxis.com)

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  • On The Scene Productions and ICE partner to bring video to hospitality/travel
  • Prism to use Centrada’s Web-based issue management/ticketing system
  • Gemstone implements UniFocus’ STAFFScope and GUESTScope

On The Scene Productions (OTSP) and ICE Portal (ICE) have partnered to add OTSP’s experience in corporate/marketing videos to ICE’s rich media management and distribution to travel industry websites and online travel agencies. The partnership is offering a range of Internet marketing video production service levels for individual properties or large chains. (www.onthescene.com, www.iceportal.com)
Prism Hotels and Resorts has contracted with Centrada Solutions to use its Web-based issue management/ticketing system for its US and Caribbean properties. Users open tickets either via e-mail or by completing a form on the Prism portal. The user who opened the ticket receives e-mail messages whenever the ticket is updated and when it is closed. (www.prismhotels.com, www.centrada.com)
Gemstone Hotels & Resorts has implemented UniFocus’ Web-based STAFFScope and GUESTScope to enhance its employee-relations and guest-services programs. STAFFScope’s employee surveys help identify staff concerns, creativity and suggestions; GUESTScope measures guest satisfaction, intent to return/recommend, value and other factors, and provides comparative data analysis on operational strengths and weaknesses. (www.gemstoneresorts.com, www.unifocus.com)

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  • JDA Software Group releasing version 3.2 of Tour Revenue Optimizer
  • Millennium and Copthorne deploying IDeaS V5i throughout Asia Pacific, EAME and Americas
  • Oberoi selects IDeaS for 32 hotels in India

JDA Software Group is releasing version 3.2 of its Tour Revenue Optimizer (TRO) revenue management system this Fall. TRO offers demand-based price optimization for both beds and seats on package holiday scenarios, whether sold as a package or as a flight only. Version 3.2 adds new accommodation-only capabilities, is scheduled for fall 2007. Tour operator TUI UK, represented by more than 730 Thomson holiday shops throughout the UK, piloted the software earlier this year. (www.jda.com)
Millennium and Copthorne is deploying IDeaS Revenue Optimization system V5i throughout its hotels in Asia Pacific, EAME and the Americas.
Oberoi Hotels & Resorts has selected IDeaS Revenue Optimization for all its 32 hotels in India. IDeaS will be interfaced with MICROS’ PMSs, TRUST CRS and RTAllocator.
(www.millenniumhotels.com, www.oberoihotels.com, www.ideas.com)

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  • Newmarket releases latest version of Delphi.Net
  • Newmarket breaks ground on new LEED-certified corporate building
  • Sunstone Hotel Properties deploying Passkey at twelve North American properties
  • Passkey launches EventExpress online group reservation system for individual hotels

Newmarket International has released the latest version of its Delphi.Net hosted sales and catering system. Enhancements include new navigation features and improved Banquet Event Order (BEO) and productivity capabilities.
Newmarket has broken ground on its new corporate building, which will be the first LEED (Leadership in Energy and Environmental Design) certified commercial building in Portsmouth, NH. The building is located at the Pease International Tradeport, and will use environmentally-sustainable construction materials, landscaping, parking, office equipment, furniture and design.
Sunstone Hotel Properties is deploying Passkey at twelve of its North American properties, ranging from 199 to 472 rooms. Passkey will be offered as a complimentary online group reservations service for events at the hotels, which include properties flagged by Marriott, Hilton, Wyndham and Crowne Plaza.
Passkey has launched its EventExpress online group reservation system designed for individual hotels of all sizes, allowing them to build customized event-specific reservation websites for any function. EventExpress automatically copies information from hotel profiles into its Web sites (including room type information and templates), provides integration with 70+ online event registration systems and many PMS and CRS systems, and includes Passkey’s SmartAlerts e-mail system to alert users at critical event milestones.
(www.sunstonehotels.com, www.passkey.com)

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  • Cara Operations to implement MICROS Pay-at-the-Table functionality across Canada
  • ReServe Interactive introduces Customer Self-Service Portal extranet

Cara Operations has contracted with MICROS Systems for its Pay-at-the-Table functionality at Cara restaurant locations across Canada. Implementation began in September and is targeted for completion by the summer of 2008. Pay-at-the-Table integrates MICROS’s 3700 Point-of-Sale system with a mobile payment device from VeriFone, and is intended to reduce the risk of consumer fraud, increase speed of service and lower processing fees by allowing debit transactions. (www.cara.com, www.micros.com)
ReServe Interactive has introduced its Customer Self-Service Portal, an extranet providing support subscribers with a single point of access for product support and training issues. Users can research answers to product-related questions, submit and track support cases, find solutions to software functionality issues within a comprehensive knowledge base, and communicate with ReServe’s support technicians. The portal will also offer training videos and self-guided tutorials to help users keep current on software features and updates. (www.reserveinteractive.com)

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  • Hyatt Place adds location-specific content to home page of guests’ complimentary HSIA
  • Singapore pilot-testing Digital Concierge downloadable interactive guide for Web-capable mobile phones
  • Swissotel Chicago selects iBAHN’s wired and wireless HSIA for guestrooms and conference services

Hyatt Place has added location-specific content using iGoogle1 to the home page of its guests’ complimentary HSIA service. After logging in to the service, guests will be able to see local weather and traffic conditions, access Google Maps location and driving directions services, use widgets from FlightStats.com and Gmail, and access some of Google’s RSS feeds including CNN.com, USA Today’s travel section, People magazine and CBS Sportsline. Guests will also be able to add their own widgets to their webpage. (www.hyattplace.com)
Singapore’s Tourism Board and Infocomm Development Authority are pilot-testing The Digital Concierge, an interactive guide to Singapore downloadable to travelers’ Web-capable mobile phones. The system can display a map of the user’s location with information on places to visit and dine, activities and events, flight status, currency exchange rates, weather, searching Yellow Pages and other tourist information. Developed by Frontline Technologies and theCellcity Pte Ltd, full implementation is planned for mid 2008. (www.frontline.com.sg, www.thecellcity.com, www.ida.gov.sg, www.stb.gov.sg)
The Swissotel Chicago has selected iBAHN’s wired and wireless secure high-speed Internet access (HSIA) for its guestrooms, as well as managed conference services for its current and future 50,000-square-feet of meeting space. The installation uses iBAHN’s NextConnect Ethernet system (based on technology from Motorola’s Tut Systems) to provide high-quality high-speed Internet access for bandwidth-intensive applications over the hotel’s existing wiring. The NextConnect hardware fits over existing phone jacks to upgrade them to a managed Ethernet switch, with power supplied via the original telephone wires. (www.swissotelchicago.com, www.ibahn.com)

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  • Mintek listed in top 500 global software and services providers for the third year

Mintek Mobile Data Solutions has been listed as one of the top 500 global software and services providers by Software Magazine, for the third consecutive year. The ranking is based on 2006 revenues from software licenses, maintenance and support, training, software-related services and consulting, and includes both public and private companies. (www.mintek.com)

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  • Sheraton Cable Beach Resort, Wyndham Nassau Resort & Crystal Palace Casino installing VingCard Classic locks

The Sheraton Cable Beach Resort and Wyndham Nassau Resort & Crystal Palace Casino, both owned by Baha Mar Resorts, are installing VingCard Classic smartcard electronic locks in 6,000 guestrooms. (www.bahamar.com, www.vingcard.com)

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