November 18, 2008

In this issue…

People on the Move

Property Management Systems


Marketing / Management

Revenue Management

Sales & Catering, Meeting Planning


Guest Services

Inventory / Purchasing




  • Technology prominent at New York IHM&RS

Talk about getting pervasive: technology products won several categories of the Editors’ Choice Awards at the recent International Hotel/Motel & Restaurant Show in New York, and not just under the Technology heading itself. As usual, there were five awards each in “regular” and “green” categories, plus an overall Best of Show award. The 2008 winners are:
Luxury and Kenneth F. Hine “Best of Show” – LG Electronics’ ART COOL Picture air conditioner.
Décor – LG Electronics’ Stretch Screen digital signage monitor.
Essentials – MJSI’s HydroClean Toilet Fill Valve.
Restaurant – Rubbermaid Commercial Products’ Safe Ice Handling System.
Technology – Earlex’s Raycop Anti-bacterial Handheld Vacuum with UVC technology.
Green Décor – Cintas’ Eco-friendly Suiting Collection, using 100 percent recycled polyester.
Green Essentials – The Sugar Cane Paper Company’s Biodegradable Standard Roll Toilet Tissue.
Green Luxury – Valley Forge Fabrics’ LIVING FRESH high thread count bedding blend of eucalyptus and cotton fibers.
Green Restaurant – The Sugar Cane Paper Company’s Premium Dinner Napkins (100% recycled materials).
Green Technology – BioHitech’s GohBio 1001 high-speed food waste decomposition system.

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  • John F. Davis III joins Birch Street Systems as Chief Executive Officer
  • Expedia promotes Eric Grosse, David Roche and Henrik Kjellberg
  • Michael LeMoine hired as Vice President of Operations at Safemark Systems
  • Belinda Raymond joins System Concepts, Inc. sales and consulting team
  • Jason Geall joins GetThere as director for EAME
  • Jeff Thomas appointed to Vice President Global Distribution at VFM Leonardo
  • Richard Dunbar hired as director of website relations at
  • Bradley Bolton joins Onity as global IT director

Industry veteran John F. Davis III has joined Birch Street Systems as Chief Executive Officer. Mr. Davis recently retired from Pegasus Solutions, which he launched in 1989 and served as Chairman of the Board, Chief Executive Officer and President. Birch Street Systems founder and current CEO Douglas Sanborn will now become President and Chief Operating Officer.
Expedia has made several appointments in the wake of its reorganization into product-based groups.
– Eric Grosse has been promoted to President, Expedia Worldwide. He was previously president and co-founder of The Hotwire Group, which he founded in 2000. Mr. Grosse was earlier with Morgan Stanley and also worked in Internet research at DMG Technology Group.
– David Roche becomes President, Worldwide and Mr. Roche joined Expedia in 2003 to lead and Expedia Distribution in EAME, and had earlier founded companies in both the marketing and technology arenas.
– Henrik Kjellberg is now President, Expedia Distribution Worldwide. Mr. Kjellberg joined Expedia in 2001 and most recently led the Asia Pacific region; he will continue to act as Chairman of the Board at Expedia’s majority-owned eLong. Prior to joining Expedia, he was with Spray, a Swedish Internet portal, and with Procter & Gamble.
Paul Brown, head of Expedia’s Partner Services Group, and Dermot Halpin, president of Expedia Europe, have left the company.
Michael LeMoine has been hired as Vice President of Operations at Safemark Systems. Mr. LeMoine brings 18 years of experience, most recently as field services manager, U.S. and Canada at ASSA ABLOY Hospitality.
Belinda Raymond has joined FOOD-TRAK developer System Concepts, Inc. (SCI) as a sales and consulting team member. With over 20 years hospitality technology experience, Ms. Raymond was co-founder and Vice President of Sales and Marketing for Multi-Systems Inc., and previously worked for MICROS Systems as a Corporate Account Executive.
Jason Geall has joined GetThere as director for Europe, Middle East and Africa division. He most recently served three years as head of UK sales at Eurostar, and before that was national sales manager for
Jeff Thomas has been appointed to the new position of Vice President Global Distribution at VFM Leonardo. A 25 year veteran of the travel industry, Mr. Thomas was most recently Vice President – Commercial Operations for Leonardo Media, and earlier served as Vice President Business Development for Open World Limited. He also gained travel industry expertise in various positions at Orbitz, Hyatt Hotels and Resorts, Galileo International and Holiday Inns Worldwide.
Richard Dunbar has been hired as director of website relations at Mr. Dunbar served for six years as director of resort e-commerce for Starwood Vacation Ownership.
Bradley Bolton has joined Onity as global IT director. Mr. Bolton brings over 15 years of experience in global technology leadership, most recently as president and CEO at OptiDyn, a provider of energy efficiency systems for the manufacturing sector. Earlier experience was gained in senior management, financial and IT positions with global corporations including Leica Geosytems, ERDAS, and Equarius; he has also served as a semiconductor design engineer and as an independent consultant to Mitsubishi Electric in Japan.

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  • New England Vacation Management buys SPI’s Orange Systems ResortSuite for two projects
  • MICROS donates OPERA Enterprise to University of Nevada, Las Vegas
  • Czech Inn of West becomes first hotel to deploy MICROS’ Operetta

New England Vacation Management (NEVM) has purchased SPI’s Orange Systems ResortSuite for two projects, Sandcastle Resort and Southgate Resort & Club. The Orange reservations, maintenance dues billing and other property management function will be deployed over the Internet. (
MICROS Systems has donated its OPERA Enterprise Solution to the University of Nevada, Las Vegas (UNLV), William F. Harrah College of Hotel Administration. The system includes OPERA Property Management, Sales & Catering and Vacation Ownership modules, and will be deployed by year-end.
The Czech Inn of West has become the first hotel to deploy MICROS’ Operetta, the pre-packaged version of Opera. The 70-room, independent hotel, located in West, Texas, caters to four local colleges and opened in Feb 06.

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  • Millennium and Copthorne adds EAME properties to Orbitz distribution agreement
  • Marriott International signs new multi-year agreement with Expedia
  • Expedia re-structures teams on worldwide brand basis
  • Supranational Hotels signs with Pegasus Solutions for full distribution services
  • Orient-Express signs with TravelCLICK for 41 hotels
  • Open Hospitality introduces QuickStart portfolio of over 20 ten-page Website designs

Millennium and Copthorne Hotels & Resorts has added its properties in Europe and the Middle East to its distribution agreement with Orbitz Worldwide, which already covers its USA properties. (,
Expedia has re-structured its teams on a brand basis for worldwide operations of its,, and Expedia Distribution divisions, instead of being aligned on geographic regions. Expedia’s Trip Advisor, Egencia, Hotwire, and Classic Vacations businesses are not be affected by these changes.
Marriott International has signed a new multi-year agreement with Expedia, extending their long-established relationship.
Supranational Hotels has contracted with Pegasus Solutions for full distribution services, including Pegasus’ RezView NG central reservations system, NetBooker NG booking engine, UltraSwitch platform and online distribution database (ODD). Supranational, which was previously on the Wizcom CRS, is the first hotel group not previously using Pegasus’ RezView classic to sign on to RezView NG. (,
Orient-Express Hotels has signed a global agreement with TravelCLICK for hotel distribution, market intelligence and GDS media services for its 41 hotels. (
Internet marketing vendor Open Hospitality has introduced its QuickStart portfolio of over 20 ten-page Website designs, intended to offer hotels to generate an immediate online presence and accept bookings. The QuickStart sites provide a web-booking engine, ten pages of hotel content and images, data capture of traveler profiles, customer feedback surveys, e-mail marketing campaigns, reports and web hosting services. (

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  • TravelCLICK wins 10 awards for website design excellence in 2008 W3 Awards competition
  • Milestone Internet Marketing wins Silver Award in 2008 W3 Awards
  • Hospitality eBusiness Strategies (HeBS) wins six W3 Silver Awards
  • VIZERGY announces three new products
  • VIZERGY awarded seven Adrian Awards for Web site design

TravelCLICK has won 10 awards for website design excellence in the 2008 W3 Awards competition, sanctioned and judged by the International Academy of Visual Arts (IAVA), and was the top award winner in the hotel and lodging category.
Milestone Internet Marketing won a Silver Award in the IAVA’s 2008 W3 Awards competition.
Hospitality eBusiness Strategies (HeBS) won six W3 Silver Awards for outstanding achievement in website development.
(,,, **
VIZERGY has announced three new products:
– V-Sites offers 15 Web site templates, designed for a quick build out and launch and which can include VIZERGY’s booking engine and search engine optimization services.
– My Web World Publisher is a content management system, intended to allow clients to change Web site content and images at any time.
– Strategic Internet Marketing Plan is a utility that evaluates properties and their markets (including factors such as competitive set, demand generators and pricing), and helps lay out a comprehensive marketing plan, pin-pointing strategies on a timeline and creating diverse marketing solutions during both low and high booking periods.
VIZERGY has been awarded seven Adrian Awards for Web site design in hospitality sales and marketing.

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  • Rainmaker looks to bring Microsoft’s SQL Server Analytics and Business Intelligence reporting to revolution

The Rainmaker Group has announced deepening ties with Microsoft to bring Microsoft’s SQL Server Analytics and Business Intelligence reporting functionality to its revolution Profit Optimization Suite. Rainmaker released its revolution Profit Optimization Suites on Microsoft’s .NET Framework platform in June. (

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  • IACC publishes “Design for Great Technology” reference document
  • Newmarket announces Delphi in the Classroom program

The International Association of Conference Centers (IACC) has published its “Design for Great Technology” reference document, which outlines various levels of conference technology for different sizes and types of meeting rooms. IACC’s Board of Directors also approved 11 new Universal Criteria standards and several new Recommended Guidelines. The “Design for Great Technology” details recommendations for basic, medium and high levels of conference technology; the base level requirements were incorporated into the Universal Criteria and will be part of member audits beginning in 2009. (
Newmarket International has announced a program to provide its Delphi sales and catering system to universities at no cost under its Delphi in the Classroom program. The program provides access to Newmarket’s eLearning courses, including New Employee and Power BEO (Banquet Event Order). (

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  • ReServe Interactive offers TableScout Table Status Alert System

ReServe Interactive now offers HME Wireless’ TableScout Table Status Alert System, a hand-held unit that allows restaurant employees to update table status in ReServe Interactive’s Table Management software directly from the dining room. (,

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  • Mondrian South Beach supplies TiVo recorders in all guest rooms
  • Accor installing E-GuideTV in 625 corporately-owned Motel 6 and Studio 6
  • Guest-Tek joins Avaya’s DevConnect program
  • Intelity announces Interactive Customer Experience (ICE) in-room concierge system
  • PGA National Resort & Spa installs Flyte Systems’ FlyteBoard
  • TeleAdapt passes one-million pull-through Internet access points milestone
  • INNCOM’s guestroom technologies now accessible over LodgeNet’s Interactive TV platform
  • LodgeNet and LG Electronics developing Interactive Electronic Program Guide for Pro:Centric standard
  • ZVOX announces Z-Base 550 HSD high-performance simulated surround sound system
  • AT&T acquires Wi-Fi provider Wayport

The Mondrian South Beach will open December 1 with TiVo recorders in all guest rooms, to allow guests to record, pause, and rewind live TV, record their favorite shows and use WishList searches to find programs with their favorite actors or directors. (
Accor North America has contracted with E-Guide Services (EGS) to install the E-GuideTV customizable television guide channel at all 625 corporately-owned Motel 6 and Studio 6 properties. E-GuideTV is a real-time television guide channel designed for the hospitality industry, and includes TV listings, local and national advertisements, entertaining content, local time and date; it will be customized for each hotel with the branded logo and specific television listings data. (,
Guest-Tek Interactive Entertainment has joined Avaya’s DevConnect program, which promotes the development, compliance-testing and co-marketing of third-party products compatible with Avaya solutions. Avaya provides a number of tools and capabilities to DevConnect member companies, including the Application Enablement Services (AES) set of application programming interfaces, protocols and Web services to make it easier for developers to create Avaya-compatible networks, devices and applications. (,
Intelity announced its Interactive Customer Experience (ICE) system, an in-room concierge system that allows hotel guests to order services (e.g. room service, spa requests, turndown service, check out, valet) via an Intelity-supplied touch screen or a personal laptop. ICE also enables the hotel to send hotel-wide messages to guests and employees in real-time. ICE’s Quality Assurance tracks all hotel activity and presents it in three-dimensional charts, graphs, and spreadsheets. (
PGA National Resort & Spa in Palm Beach Gardens, FL has installed Flyte Systems’ FlyteBoard real-time flight information display. (,
TeleAdapt has now installed over one-million pull-through Internet access points, with the installation of its Pull-Through Pro in all rooms of the new Hilton Moscow Leningradskaya. (
INNCOM International has partnered with LodgeNet Interactive allow INNCOM’s guestroom control technologies to be accessed over LodgeNet’s Interactive TV platform.
LodgeNet Interactive and LG Electronics are developing an Interactive Electronic Program Guide (IEPG) as the first in what is expected to be a series of collaborative in-room interactive applications based on LG’s new Pro:Centric standards-based applications platform. Solutions developed for the platform will be compatible with a range of existing LodgeNet free-to-guest (FTG) TV and video-on-demand (VOD) solutions.
ZVOX announced its Z-Base 550 HSD, a high-performance simulated surround sound system in an ultra-slim cabinet that can support a guest room TV. An optional built-in connectivity panel allows hotel guests to connect iPods, laptop PCs and digital camcorders to the TV/sound system; inputs include a 3.5mm audio jack for iPods, MP3 players and PCs, a VGA input for laptop PCs and an HDMI input for digital cameras and camcorders, as well as newer laptop PCs. (
AT&T has acquired Wi-Fi provider Wayport, adding to its existing network Wayport’s hotspots are in locations that include select Wyndham, Marriott Vacation Club and Four Seasons hotels, HealthSouth and Sun Healthcare locations, and McDonald’s restaurants. (

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  • Agilysys releases version 8.0 of Stratton Warren System

Agilysys has released version 8.0 of its Stratton Warren System (SWS). Enhancements include electronic invoicing, budget tracking, USDA nutritional database upgrade, SWS Analytics for custom reports and dashboards, Purchase Summary Analytical Inquiry (including total spend by supplier, items purchased, trend analysis and change percentages) and improved security. SWS 8.0 also includes a new graphical user interface (GUI), store and forward enhancements and external document attachment functionality. (

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  • INNCOM adds lighting set-back control to customizable in-room control unit
  • INNCOM appoints Brantas International Technology its New Zealand dealer
  • INNCOM named to Connecticut’s “fastest-growing tech companies” list

INNCOM International has enhanced the functionality of its newest energy-management and room control unit, which is made of recyclable glass. The units, including the entry doorbell in the hallway, the internal thermostat faceplate, switch and tabletop controller in the guestroom, are customizable for design, logo and set of guest-controlled functions. A new option is a dimming function that adjusts the guestroom lighting brightness by sliding a finger up or down the unit. The unit’s ecoMODE can now integrate with a hotel‘s lighting circuitry as well as room temperature control, allowing management to pre-set the lights to dim to 80 percent power when a guest selects ecoMODE and turn them off when the room is unoccupied.
INNCOM has appointed Brantas International Technology its Authorized Dealer in New Zealand. Based in Auckland, New Zealand, Brantas has installed and supports various technological solutions for more than 100 lodging operators in New Zealand and Fiji.
INNCOM has been included in the Connecticut Technology Council’s “Tech Top 40” listing of the 40 fastest growing Software, IT, New Media, Advanced Manufacturing, Energy/Telecom/Green Tech and Life Sciences companies in Connecticut.

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  • TimeLox passes 20,000-room milestone for DC-One ONLINE electronic locking system

TimeLox now has over 20,000 hotel guestrooms operating on its wireless radio-frequency (RF) DC-One ONLINE electronic locking system, with the completion of a 3,186-room installation at the Mandalay Bay Hotel & Casino in Las Vegas. (,

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