November 16, 2011

In this issue…

People on the Move

Guest Management Systems

Reservations

Marketing / Management

Revenue Management

Sales & Catering, Meeting Planning

F&B / POS

Spa/Golf/Leisure

Guest Services

Back Office

Engineering

Communications / Infrastructure

Security

NOVEMBER 2 – 16, 2011

TOP O’ THE NEWS

    • Are LinkedIn connections becoming debased?
    • Editors’ Choice Awards in New York go to Espoo’s PowerKiss (gotta love that name) and Verve’s Key card Switch

Is it just me, or has the world in general decided to use LinkedIn contacts in a different way and I just didn’t get the message?
I thought that LinkedIn was intended to be a way to find people who knew someone you wanted to contact, a way of making an introduction to them via someone they knew, already had a relationship with and trusted. You could search for someone in a particular position or with specific experience, and then check through your network of contacts to see who knew this person, or knew someone who did, and then work your way through the chain to make the final connection.
Just lately, though, it seems that the stream of people asking for a direct connection with me on LinkedIn just keeps growing. Some of them are complete strangers, but claim to be my Friend; others are already linked to me through several other people, but want to upgrade that link to a direct connection. But why? If we both have a friend in common, why not ask that friend to make the introduction if they have something to ask me? What benefit do they gain from claiming a connection that doesn’t exist?
My ego may suggest that I’ve become a trophy, but as my friends will readily confirm I’m not such a prize that gaining a direct connection to me grants instant fame, immortality and access to the highest echelons of the industry. More likely it may just be that, like FaceBook, people are competing with each other for the largest number of Friends/Direct Connects. They may want to show how connected they are, but going about it this way just debases the whole concept of a personal relationship. I’m happy to be contacted by pretty much anyone who has a question, but I’ll continue to restrict my direct connections on LinkedIn to those I’ve worked with or known long enough to ask a personal favor or to personally recommendation them from experience.
Oh, and a side note about the need to keep your contacts’ profiles accurate. LinkedIn’s suggestions of people you may know and want to re-connect with are often useful, but recently it twice suggested that I connect with someone who, sadly, passed away over a year ago. In the traumatic aftermath of losing a loved one, it’s completely understandable that friends and relatives would place a very low priority on removing their on-line profiles. Nevertheless, this does emphasize the dangers of relying on automated CRM systems to contact past guests without constantly checking and re-checking your database to make sure its profile information is both accurate and current. Sending the wrong “personal” message is worse than sending no message at all.
**
The Editors’ Choice Awards for Technology at the International Hotel, Motel + Restaurant Show (IHMRS) and Boutique Design New York this year went to:
– Mainstream Technology: Espoo’s PowerKiss wire-free cell phone charging system, which combines a Heart unit integrated into the guestroom furniture, and a Ring unit plugged into the phone.
– Green Technology: Verve Living Systems for its Verve Key Card Switch, a guestroom master power switch which generates enough energy from insertion of the guest’s keycard to power itself.
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PEOPLE ON THE MOVE

  • Pam Vickers¸ Jennifer Trevino, Raemarie Roqué join Libra OnDemand as Customer Success Managers
  • Ed Watkins honored with MSU’s inaugural Spartan Hospitality Business Champion award
  • Alan Fine joins Roomlinx as Vice President of Finance
  • David Millili named Chief Web Officer at Pegasus
  • Brian Treadwell hired by ProfitSword as VP Customer Relations Management
  • Matthew Prosser joins Agilysys as Head of Strategic Sales – EMEA

Libra OnDemand has hired three Customer Success Managers:
Pam Vickers, bringing 25-year hospitality industry experience with companies such as L’Ermitage Hotel Group, Beacon Hotel Corporation, and Hotel Information Systems. Based in the New England area, Ms. Vickers will primarily serve clients in the northeastern United States and abroad.
Jennifer Trevino, with 14 years of hospitality experience, most recently through seven years at Travelocity in roles including regional sales director positions and six years with Drury Hotels as its e-marketing manager. She will be based at Libra OnDemand’s headquarters in Celebration, Florida, and will primarily consult with hospitality clients in the southeastern United States and abroad.
Raemarie Roqué, who brings more than 10 years of software experience from her tenure at CA Technologies working with cients on Software-as-a-Service (SaaS) products. Ms. Roqué will be based in Orange County, California, and will consult with hospitality organizations on the Pacific Coast and abroad.
**
Lodging Hospitality Editor Ed Watkins has been honored by The School of Hospitality Business at Michigan State University with its inaugural Spartan Hospitality Business Champion award, given for his “extraordinary support for and belief in” The School of Hospitality Business. Mr. Watkins has demonstrated his exceptional support and passion for the hospitality industry for 37 years, since joining the magazine in 1974 as an assistant editor.
**
Alan Fine has joined Roomlinx as Vice President of Finance.  Mr. Fine brings over 25 years of operational and financial leadership, gained in public accounting and in financial positions in technology, distribution and manufacturing companies. Most recently he was Chief Financial Officer at Pearlstine Distributors and before that TRG, Inc.; he served earlier as Controller and Director of Operations for Suitespeed before it was acquired by Roomlinx in 2005.
**
David Millili has been named Chief Web Officer at Pegasus, a new role held in addition to his position as chief executive officer of Open Hospitality, which Pegasus acquired recently. Mr. Millili led Open Hospitality for the last eight years; a former hotel general manager, he has more than 20 years of experience in the industry.
**
Brian Treadwell has been hired by ProfitSword as Vice President Customer Relations Management.  He brings over 17 years of hospitality experience as an analyst, financial asset manager and director of investor relations with companies such as Sage Hospitality Resources and John Q. Hammons Hotels.
**
Matthew Prosser has joined Agilysys in the role of Head of Strategic Sales – EMEA. Most recently Mr. Prosser worked in Business Development for Clarity Commerce Solutions in Reading, UK; he had earlier served 15 years with Micros-Fidelio in various positions culminating in Strategic Sales Manager for EAME.
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GUEST MANAGEMENT SYSTEMS

  • InnQuest certifies two-way interface between roomMaster 2000 and B4Checkin’s online booking engine
  • Cenium opens new office in Hong Kong

InnQuest has certified a two-way interface between its roomMaster 2000 Guest Management System and B4Checkin’s online booking engine for the automatic exchange of ‘real time’ availability and confirmations. (www.b4Checkin.com, www.innquest.com)
**
Cenium has opened a new office in Hong Kong to service existing customers in the area and its anticipated extensive growth in Asia. (www.cenium.com)
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RESERVATIONS

  • Amadeus passes 100,000 hotel milestone
  • Regent Hotels & Resorts moves to Sabre for distribution services
  • Room 77 upgrades room booking services
  • Greenbrier implements NAVIS’ Narrowcast Reservation Sales System
  • Maritime Hotel, NY picks Whiteboard’s Windsurfer CRS, T.U.B.E. Internet Booking Engine
  • Global Hotel Exchange to launch cost-free online travel agency, aligns with RateTiger
  • Hotels Online picks RTConnect for its LodgeGate Hotel Management System (GMS)

Amadeus now serves over 100,000 hotel properties, a milestone passed with the implementation of content from Destinations of the World (DOTW). (www.amadeus.com)
**
Regent Hotels & Resorts has selected Sabre Hospitality Solutions’s distribution services, moving its properties to Sabre’s SynXis CRS, Guest Connect website booking engine, mobile booking platforms, call center and marketing services. (www.regenthotels.com, www.sabrehospitality.com)
**
Room 77 has upgraded its room booking services; it will now email requests for specific rooms to the hotel based on the guest’s preferences, and pledges to contact the hotel manually if the hotel doesn’t respond. Guests will receive a status update on their room request some 48 hours before arrival. Room 77 now also allows guests to book hotels on its own Web site or on major on-line travel agencies (including Orbitz, Expedia, Travelocity, Priceline, Hotels.com and Cheaptickets) instead of automatically sending them to Orbitz. (www.room77.com)
**
The Greenbrier, West Virginia, is implementing NAVIS’ Narrowcast Reservation Sales System to optimize its sales and marketing through the capture of more caller data, tracking online and offline marketing. (www.thenavisway.com)
**
The 126-room Maritime Hotel in Manhattan, NY has chosen Whiteboard Labs’ Windsurfer CRS for electronic distribution, GDS connectivity and its T.U.B.E. Internet Booking Engine.  The hotel will also use Windsurfer’s iPad and iPhone apps for remote access to reports. (themaritimehotel.com, www.whiteboardlabs.com)
**
Global Hotel Exchange announced plans to launch a new online travel agency in the UK in January 2012, offering cost-free distribution to hotels, aligned with RateTiger’s online channel management network and XML connections. Rather than charge hotels a listing or transaction fee, GHE plans to charge the traveler a $2.99 fee per transaction. GHE was founded by Magnuson Hotels founder Thomas Magnuson. (www.globalhotelexchange.com)
**
Dutch-based Hotels Online has selected RateTiger’s RTConnect for electronic rate and inventory distribution and reservations delivery for its LodgeGate Hotel Management System (GMS). (www.ratetiger.com, www.lodgegate.com)
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MARKETING / MANAGEMENT

  • Preferred to use RateGain data as part of Quality Assurance program
  • Southeastern Hotel Management selects The Knowland Group’s Target Net 
  • The Knowland Group’s Target Net  receives 2011 Magellan Award 
  • Lodging Interactive integrates Guest Review System with Facebook
  • Milestone Internet Marketing received 30+ awards in 2011
  • Regatta Travel Solutions launches Facebook booking engine for Destination Marketing Organizations
  • M&R Hotel Group implementing Aptech’s Execuvue BI application
  • VIZERGY receives three IAVA W3 Silver Awards
  • TravelShark acquires 80 new destination-specific websites 

The Preferred Hotel Group will use RateGain as part of its Integrated Quality Assurance (IQA) program, which adds social media reputation and comments to the traditional unannounced hotel inspections. Each Preferred property will have a social media dashboard with up-to-date analysis of ratings and scores from a wide range of social media sites (including TripAdvisor, Frequent Flyer, Virtual Tourist, Facebook and Twitter), with guest satisfaction results compared with five competing hotels. (www.rategain.com)
**
Southeastern Hotel Management has selected The Knowland Group’s Target Net for sales and catering management at all its properties, which include the Candlewood Suites and Holiday Inn Express & Suites in Montgomery, Ala., the Marianna Inn & Suites in Marianna, Fl., and the Wingate by Wyndham in Mobile, Ala.
The Knowland Group’s Target Net has received a 2011 Magellan Award from Travel Weekly for its booking interface.
(southeasternhotelmanagement.com, www.KnowlandGroup.com)
**
Lodging Interactive has integrated its Guest Review System with Facebook, enabling hotels to collect and share their guest reviews directly from their Facebook pages. (www.LodgingInteractive.com)
**
Milestone Internet Marketing announced that it received over 30 awards in 2011 for excellence in hotel website design and marketing strategies. These came from competitions such as the IAVA’s W3 and WebAwards, as well as The Communicator Awards and IMA (Interactive Media Awards). (www.milestoneinternet.com)
**
Regatta Travel Solutions has launched a Facebook booking engine tool for Destination Marketing Organizations (DMOs), allowing travel suppliers to load special rates and offers for fans of the destination’s page, and to specify unique cancellation policies for these potential customers.  Customers will then be able to share links to social network special offers during the booking process with their friends and contacts through Facebook, Twitter and Linkedin. Regatta is implementing the booking engine for all of its clients, starting with the Destination St. Lucia.  (www.regattatravelsolutions.com)
**
M&R Hotel Group is implementing Aptech Computer Systems’ Execuvue business intelligence application for the six flagged properties it operates in and around New York City; it has five additional hotels in development. (www.mrhotelgroup.com , www.aptech-inc.com)
**
FastBooking announces its FastBooking Direct Link service, launched with travel and price comparison site partners Google (Google Maps, Google Hotel Finder), TripAdvisor and Trivago; it is scheduled to be extended to Kayak and Wego in 2012. Direct Link gives independent hotels and groups visibility on travel and price comparison sites; partner websites link to a dedicated landing page on the official hotel website, displaying the results of the request made by the web user on the partner site. (www.fastbooking.net)
**
VIZERGY has received three IAVA W3 Silver Awards in the Hotel and Lodging category for its work with the Hilton Garden Inn Denver, the Hotel Breakwater South Beach and the Radisson Phoenix City Center. (www.vizergy.com)
**
TravelShark has acquired 80 new destination-specific websites, including BeijingHotels.com, SingaporeHotels.com, BangkokHotels.com and KualaLumpurHotels.com. (www.travelshark.com)
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REVENUE MANAGEMENT

  • TravelClick acquires EZYield
  • Spa Resort Casino, Agua Caliente Casino Resort Spa implement Rainmaker’s TribalREV
  • Colonnade Hotel in Boston implements IDeaS
  • Swisstouches deploys IDeaS at its 318-room Xi’an hotel
  • SiteMinder releases next generation distribution platform
  • RateGain releases channel management application in Chinese
  • Sabre to offer RateGain competitive price intelligence to its customers
  • RateGain integrates ChannelGain with Cultuzz’s Cultbay
  • International College of Management, Sydney (ICMS) using EasyRMS in revenue management lectures

TravelClick has acquired EZYield. EZYield’s products will continue to be offered as standalone solutions; they will also be integrated into TravelClick’s iHotelier central reservation systems as well as other guest management systems and central reservations systems. James Filsinger, former chief executive officer of EZYield, will lead TravelClick’s combined channel management business. The company will remain in Orlando, Fla. (www.ezyield.com, www.travelclick.com)
**
The 228-room Spa Resort Casino in Palm Springs and the 340-room Agua Caliente Casino Resort Spa in Rancho Mirage have implemented The Rainmaker Group’s TribalREV revenue and profit optimization system. Both properties are owned by the Agua Caliente Band of Cahuilla Indians. (www.hotwatercasino.com, www.LetItRain.com)
**
The Colonnade Hotel in Boston has implemented IDeaS RMS, including its Best Available Rate (BAR) and Group Evaluation and Pricing modules.
Swisstouches Hotels & Resorts has deployed IDeaS RMS for its 318-room hotel in Xi’an, its flagship property in China.
(www.colonnadehotel.com, www.swisstouches.com, www.ideas.com)
**
SiteMinder has released its next generation distribution platform, which includes a dashboard display of data such as instant channel connectivity status, plus the ability to connect rooms from a GMS/CRS to the Channel Rooms in real time. (www.siteminder.com)
**
RateGain has released its channel management application in the Chinese language. The user interface is offered in Chinese, as is a database backend system capable of updating and retrieving their ARI & other details in Chinese characters.
Sabre Hospitality Solutions has contracted with RateGain to offer its competitive price intelligence to Sabre customers. Sabre will also integrate RateGain’s technology with its SynXis central reservation system.
RateGain has integrated its ChannelGain online channel management application with Cultuzz’s Cultbay, which is used by hotel and travel suppliers to sell their products on eBay on an ‘Auction’ or ‘Buy-it-now’ basis. Hoteliers can place their rooms on auctions, assign a start price and sell it to the highest bidder. Hotel vouchers are paid in advance on eBay and are non-refundable.
(www.cultuzz.com, www.rategain.com, www.sabrehospitality.com)
**
The International College of Management, Sydney (ICMS) is collaborating with Easy (Ez) Revenue Management Solutions to make its EasyRMS available to reinforce key revenue management concepts during lectures. (www.icms.edu.au, www.EasyRMS.com)
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SALES & CATERING, MEETING PLANNING

  • Oklahoma City CVB chooses Meetingmax Systems
  • VisitTulsa deploying Passkey’s GroupMAX ME
  • Convention Housing Partners adopts Passkey’s GroupMAX ME
  • Presidian Hotels & Resorts selects The Knowland Group’s Target Net 
  • Sabre and Polycom to develop global reservation system for HD video conference and telepresence rooms 

The Oklahoma City Convention and Visitors Bureau (CVB) has chosen Meetingmax Systems to manage group housing reservations for the city’s 16,000 hotel rooms. (www.visitokc.com, www.meetingmaxsystems.com)
**
VisitTulsa is deploying Passkey’s GroupMAX ME event booking system at Tulsa’s newly renovated Convention Center, which features 300,000-plus square feet of meeting, exhibition and pre-function space.
Convention Housing Partners (CHP) has adopted Passkey’s GroupMAX ME online booking technology.
(www.visittulsa.com, www.chphousing.com, www.passkey.com)
**
Presidian Hotels & Resorts has selected The Knowland Group’s Target Net  sales & catering platform. Presidian’s portfolio consists of upscale full service, select service, independent hotels and condominiums, and includes brands such as Hilton, Doubletree, Hilton Garden Inn, Homewood Suites, Marriott and aloft by Starwood. (www.presidian.com, www.KnowlandGroup.com)
**
Sabre Travel Network has partnered with Polycom to develop Sabre Virtual Meetings, a global reservation system for HD video conferencing and telepresence rooms, both public and corporate-owned. When integrated into online booking tools or travel agency systems, buyers will be able to reserve and schedule video conferencing rooms at the same time as flights and hotels. The system will be open to multiple telecom and video conferencing providers, and be accessible through several travel and third-party distribution channels including global distribution systems, travel management companies, online booking tools, and directly on the Internet. (www.polycom.com, www.sabre.com)
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F&B/POINT OF SALE

  • Boyne Resorts selects Squirrel Professional for four Michigan and Montana resorts
  • OpenTable launches redesigned version of its mobile website based on HTML5

Boyne Resorts has selected Squirrel Systems’ Professional POS system for its four Michigan and Montana resorts, Boyne Highlands Resort, Boyne Mountain Resort, The Inn at Bay Harbor – A Renaissance Golf Resort, and Big Sky Resort. Squirrel Professional will be installed in 36 outlets from fine and casual dining restaurants to bars and quick service cafés. (www.boyneresorts.com, www.squirrelsystems.com)
**
OpenTable has launched a redesigned version of its mobile website based on HTML5. The new site allows users to find restaurant reservations using geolocation, and to refine their search by neighborhood, cuisine, price points and reviews from verified OpenTable diners. The revamped site is available for Android, iPhone, Windows Phone and BlackBerry platforms.  OpenTable has also introduced an app for Android Honeycomb tablets, and upgraded its apps for the iPhone, iPad and Windows Phone. (www.opentable.com)
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SPA/GOLF/LEISURE

  • RTP acquired by The Active Network
  • PAR Springer-Miller certifies SpaSoft v3.2.2.0 for connection with Elavon’s Fusebox

RTP has been acquired by The Active Network. It will continue to be based in Avon and Denver, Colorado, and the current senior management will remain in place. (www.rtp.com, www.active.com)
**
PAR Springer-Miller Systems has certified SpaSoft Version 3.2.2.0 for connection with Elavon’s Fusebox hosted payment gateway, allowing connection to a variety of payment processors without the need for multiple direct-processor certifications. Fusebox certification also provides advanced tokenization to mitigate some of the costs and complexities related to PCI Compliance. (www.elavon.com, www.springermiller.com)
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GUEST SERVICES

  • SAI’s SynergyMMS maintenance software to use Ascom’s voice-over-WiFi messaging at Hyatt Place Waikiki Beach
  • Peninsula installing KABA RFID locks throughout all nine properties
  • Four Seasons Hotel Los Angeles at Beverly Hills rolls-out Intelity ICE on iPads in all 285 rooms and suites
  • London’s Eccleston Square Hotel  named In-Room Technology Innovation of the Year for use of Intelity ICE
  • Dorchester Collection’s Hotel Bel-Air reopens with Intelity ICE in all 103 rooms
  • Hôtel Americano in New York installs iPads with Runtriz’ Hotel Evolution platform
  • Crave Interactive launches GuestService+ application for in-room tablets, smart-phones
  • Courtyard unveils v4.0 of GoBoard digital display with Four Winds Interactive
  • Hotel Wilshire installs guestLINK connectivity panels in 580 rooms
  • The Luxe City Center in L.A. installs guestLINK connectivity panels in all 164 rooms
  • Preferred Hotel Group names SuiteLinq exclusive North American partner and preferred European partner

Systems Associates, Inc. (SAI) and Ascom (US) are developing an interface allowing SAI’s SynergyMMS maintenance management software to send preventive maintenance and guest request messages over Ascom’s Unite Messaging Suite voice-over-WiFi telephone and messaging platform. The integration will be piloted at the Hyatt Place Waikiki Beach in December. (www.HyattPlace.com, www.kokuahospitality.com, www.ascom.com/ws, www.synergymms.com)
**
The Peninsula Hotels is installing KABA RFID locks throughout all nine of its properties, and announced that it and Kaba are exploring other ways to extend RFID to enhance the guests’ experiences throughout their stay. (www.peninsula.com, www.KABAhospitality.com)
**
The Four Seasons Hotel Los Angeles at Beverly Hills has completed the roll-out of 285 iPads in its guest rooms and suites, incorporating Intelity’s ICE (Interactive Customer Experience) application. This is Four Seasons’ first Intelity implementation.
The Eccleston Square Hotel in London was named In-Room Technology Innovation of the Year by the European Hospitality Awards for its use of Intelity ICE Touch on iPad and Intelity’s ICE Mobile app for guests’ smart phones.
The Dorchester Collection’s Hotel Bel-Air has reopened after a 24-month renovation, and now features Intelity’s ICE technology in all 103 guestrooms and suites.
(www.fourseasons.com/losangeles, www.ecclestonsquarehotel.com, dorchestercollection.com, www.intelitycorp.com)
**
The 56-room Hôtel Americano in New York’s Chelsea art district has installed iPads loaded with Runtriz’ Hotel Evolution platform. The app was customized by designer Richard Pandiscio to reflect the look and feel of the property, and includes personal recommendations from Mr. Pandiscio and the hotel’s designer and architect Enrique Norten for New York hot spots. The app is also pre-loaded with a selection of digital newspapers, blogs and useful links to attractions such as Broadway shows or nearby cinemas.  (www.hotel-americano.com, www.runtriz.com)
**
Crave Interactive has launched its Crave GuestService+ guest service application for in-room tablets, also available as a smart-phone app. GuestService+ includes food and drink ordering for Room Service or in Hotel restaurants, bars, pool areas and conference rooms; goods are charged to the room or paid by PayPal or credit card, and hotel bills can be paid without queuing for checkout. The application is powered by Crave Cloud, integrated with GMS (Guest Management System) and POS (Point of Sale) systems, and includes analytics and reporting on guests’ preferences and interests. It is available in-room on Crave’s 7-inch touch screen tablet and as Smartphone apps for IOS (iPhone), Android, Windows and Blackberry. (www.crave-emenu.com)
**
Courtyard has unveiled version 4.0 of its GoBoard digital display, developed in partnership with Four Winds Interactive for its hotel lobby areas. Enhancements include an emphasis on mobile integration through features such as Microsoft Tags attached to all local information options, allowing guests to send directions from the GoBoard directly to their smart phones, an ADA (Americans With Disabilities Act) button to enable access to GoBoard’s information and features for those with disabilities, flight information for all local airports, and expanded view for popular content offerings including Entertainment & Local Events, Hotel Information and Air & Ground Transportation details, and walking directions to all local destinations. GoBoard is currently installed in more than 390 properties in the USA, as well as 25 hotels in more than 10 countries. International GoBoards feature multi-lingual capabilities. Courtyard expects to install GoBoards in all domestic and international hotels in the next few years. (www.courtyard.com, www.fourwindsinteractive.com)
**
Los Angeles’ Hotel Wilshire has installed 580 guestLINK connectivity panels, along with iPod cables in each room for easy connection.
The Luxe City Center in L.A. has installed guestLINK connectivity panels in its 164-room and 16-suite property.
(wwww.hotelwilshire.com, www.luxecitycenter.com, ww.guestlink-cii.com)
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The Preferred Hotel Group has named SuiteLinq its exclusive North American partner and preferred European partner for guest-facing technology. Preferred has more than 850 hotels and resorts in 70 countries. (www.preferredhotelgroup.com, www.suitelinq.com)
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BACK OFFICE

  • San Ysidro Ranch selects Aptech’s Targetvue budgeting and forecasting application
  • Two hotel companies in California and Ohio to implement Aptech’s Profitvue accounting system
  • Omni Dallas Hotel installs InvoTech’s GIMS UHF-RFID uniform inventory software
  • Sycuan Casino near San Diego implements InvoTech’s RFID inventory tracking system 

San Ysidro Ranch has selected Aptech Computer Systems’ Targetvue budgeting and forecasting application.
Aptech announced that two additional hotel companies in California and Ohio will implement its Profitvue multi-property accounting system to streamline their back office processes.
(www.sanysidroranch.com, www.aptech-inc.com)
**
The new Omni Dallas Hotel has installed InvoTech Systems’ GIMS ultra-high frequency (UHF) RFID uniform system inventory software, including UHF-RFID laundry tags and UHF-RFID readers and antennas. The hotel’s uniform company installed approximately 6,000 tags into pouches in the uniforms before they were shipped to the property.
The Sycuan Casino near San Diego has implemented  InvoTech’s RFID inventory tracking system.
(www.omnihotels.com/Dallas, www.sycuan.com, www.invotech.com)
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ENGINEERING

  • Waikiki Beach Marriott Resort & Spa networks guestroom energy management with INNCOM’s Deep Mesh Network
  • Atlanta Marriott Marquis installs Inncom Guestroom Occupancy Sensors in all 1,569 guestrooms
  • Crowne Plaza Times Square Manhattan installs Telkonet’s EcoSmart energy management platform

The 1,310-room Waikiki Beach Marriott Resort & Spa has networked its guestroom energy management system utilizing INNCOM’s Deep Mesh Network (DMN) architecture.
The Atlanta Marriott Marquis has installed Inncom Guestroom Occupancy Sensors in all 1,569 guestrooms.
(www.marriottwaikiki.com, www.inncom.com)
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The 770-room Crowne Plaza Times Square Manhattan has installed Telkonet’s cloud-based EcoSmart energy management platform, using PAC Consultants to deploy the system. Telkonet replaced the hotel’s existing thermostats with ZigBee-enabled EcoInsight thermostats on a facility-wide wireless network with remote monitoring and control of the HVAC system in each guest room. (www.cpmanhattantimessquare.com, www.telkonet.com)
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COMMUNICATIONS/INFRASTRUCTURE

  • Trump SoHo migrates to Percipia

The 391-room Trump SoHo has migrated to Percipia Networks’ Parallax Software and Precision Voicemail system. (www.trumpsohohotel.com, www.percipianetworks.com)
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SECURITY

  • RIM, Assa Abloy to develop NFC-enabled key technology for BlackBerry phones
  • Starwood installs VingCard RFID door locks at two properties in Greece
  • Peninsula installing KABA RFID locks throughout all nine properties
  • YOTEL New York installs KABA ILCO 790 RFID electronic door locks for all 669 rooms
  • Arnold Palmer’s Bay Hill Club & Lodge installs KABA’s Saflok Quantum RFID door locks
  • OpenWays announces smart phone app version of phone-based door key

RIM is partnering with Assa Abloy to develop NFC-enabled door lock key card technology for the BlackBerry Bold 9900 and 9930, and the BlackBerry Curve 9350 and 9360, to allow BlackBerry users to enter corporate facilities using only their handsets. This is Assa Abloy’s first implementation of its NFC systems into a mobile system.
Starwood has installed Assa Abloy’s VingCard Elsafe Signature RFID door locks and VISION access management system at two properties in Greece, the 321-room The Romanos, A Luxury Collection Resort, and the 445-room The Westin Resort Costa Navarino.
(www.rim.com, www.romanoscostanavarino.com, www.westincostanavarino.com www.vingcardelsafe.com )
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The Peninsula Hotels is installing KABA RFID locks throughout all nine of its properties, and announced that it and Kaba are exploring other ways to extend RFID to enhance the guests’ experiences throughout their stay. (www.peninsula.com, www.KABAhospitality.com)
The YOTEL New York has installed KABA’s ILCO 790 RFID electronic door locks for all 669 guest rooms, supported by the ATLAS key management system.   Shere self-service kiosks in the lobby dispense guest room keycards and invoices for check-in or check-out.
The 70-room Arnold Palmer’s Bay Hill Club & Lodge has installed KABA’s Saflok Quantum RFID door locks and System 6000 software for the front desk.  Employees use RFID wristbands for access, passing the band in front of the lock to gain access quickly when their hands are full.
(www.peninsula.com, www.yotel.com, www.bayhill.com, www.saflok.com)
**
OpenWays has announced a smart phone app version of its phone-based door key. In addition to letting guests press an icon on their phone to retrieve the acoustic key code for their room, the app includes:
* A built in tutorial for first time users
* A “How to get to my room” feature
* A messaging function allowing the property to communicate with guests via the application
* Customizable branding, images and color schemes by property
* 3D secured set up
* Security PIN code management
The app is developed using a cross-compilation technology that allows it to be deployed across all smart phone platforms without individual development for each. (www.OpenWays.com)
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