March 26, 2013

In this issue…

People on the Move

Guest Management Systems

Reservations

Marketing / Management

Revenue Management

Sales & Catering, Meeting Planning

F&B / POS

Spa / Golf / Leisure Activities

Guest Services

Back Office

Engineering

Communications / Infrastructure

Security

MARCH 6 – 26, 2013

TOP O’ THE NEWS

  • Getting the message across: Too Much Information gets in the way
  • HTNG and China Hospitality Technology Alliance announce cooperation

Discussions with a number of vendor CEOs at the Vendor Summit last week (great conference, Rich!) brought up the frequent challenge of how to present just the right amount of information to a prospective client. This was in the context both of proposals and of system demonstrations, and it’s equally challenging in both situations.
When generating a new proposal every vendor uses standard worksheets to calculate the price for the client’s specific configuration. This is a complex process, needing to cover all the various software modules and interfaces as well as implementation effort and training time on property. Support costs and (occasionally) transaction-based costs add to the challenge, especially when some are essential but are under the control of a third party.
Nevertheless, it really helps put the vendor in a good light if the summary page is a clear and straightforward summary of what software is being offered, how much it takes to implement it, and what the monthly support costs will be. Make it too simple and questions arise as to whether something’s been forgotten; make it too complex and it’s a struggle to work out whether everything listed is relevant, especially if all the options not required are listed with the same prominence as those requested. I know that listing additional modules may prompt the client to think whether they might be useful, but I believe these belong on a separate page, not on the summary.
The same apples even more to system presentations. Most systems have so many features and configuration options that it’s literally impossible to show them all in a three-hour time slot, but many demonstrators do their level best to try. It’s hard enough for the client to stay focused on just those few, key scenarios critical to its particular operations and not stray into minor issues; showing more details than necessary is just inviting trouble! There’s definitely value in showing special features the hotel didn’t ask for but which the vendor believes could be really useful, but these must be kept until after the key scenarios have been presented, and they must also be quite clearly aimed at the specific hotel’s needs. Showing neat features with no clear applicability is a waste of everyone’s time.
Overall, I believe it’s best for the vendor first to run through the main basic operations every hotel needs (make a reservation, check in, post charges, check out, make a group block) to show how smoothly the system handles day-to-day operations, and then move on to the specific scenarios and relevant options. Showing too many alternatives at every stage just leaves the impression that the system is overly complex and hard to use.
In both proposals and presentations, balance is the hardest thing to achieve, and the most effective thing to show.
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Hotel Technology Next Generation (HTNG) and China Hospitality Technology Alliance (CHTA) announced their cooperation on the development of global standards and technology integration in both Chinese and Western hospitality markets. Their aim is to improve the availability and integration of technologies that meet the needs of both Chinese and non-Chinese hotels, and also to help Western hotels cater more effectively to the rapidly growing outbound Chinese travel market.
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PEOPLE ON THE MOVE

  • Todd Davis promoted to Chief Information Officer at Choice
  • Bryan Estep  named VP International at buuteeq 
  • Cynthia Mason joins buuteeq as VP Global Human Relations and Talent
  • Arnout Groen  appointed General Manager Europe at buuteeq 
  • Alex Zoghlin joins Hyatt Hotels Corp as Global Head of Technology

Todd Davis has been promoted to Chief Information Officer at Choice Hotels International; he was previously Chief Technology Officer, in a career with Choice covering the last 18 years.
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Bryan Estep has been named Vice President International at digital marketers buuteeq in Seattle, WA. Prior to buuteeq he spent 10 years at Travelocity, with a focus on building merchant hotel programs in Latin America and Asia.
Cynthia Mason joins buuteeq as Vice President of Global Human Relations and Talent. She brings more than 15 years of technology focused human resource and recruiting expertise with companies including RealNetworks, Pelago, Livemocha and her own boutique HR and recruiting firm, Thinque.
Arnout Groen has been appointed General Manager Europe at buuteeq in Amsterdam, The Netherlands. Mr. Groen joins from Puffin Designs, where he served as Director of Business Development in EMEA; he began his career in technology as a sales engineer for RasterOps EMEA, and later as a project manager for Truevision.
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Alex Zoghlin has joined Hyatt Hotels Corp as its first Global Head of Technology, with responsibility for all aspects of Hyatt’s technology platform and systems. Mr. Zoghlin brings more than 20 years of technology experience, including over 10 years in the travel and real estate industries. He was most recently Chief Executive Officer at real estate technology and marketing vendor VHT; he was previously founder and chief executive officer for G2Switchworks, and a founder and the first employee of Orbitz. Earlier, Mr. Zoghlin founded and served as chief executive officer and chief technology officer for SportsGear.com and Neoglyphics Media Corporation.
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GUEST MANAGEMENT SYSTEMS

  • Clearwater River Casino & Hotel selects Agilysys’ Visual One, InfoGenesis and Eatec
  • Alexander Hotels implements Guestline’s web-based GMS for three properties in England
  • Agilysys completes one-way integration between Visual One and Rainmaker
  • Hetras adds SiteMinder’s Room Distribution Exchange platform for channel management
  • Eaton Smart New Delhi Airport implementing Prologic First’s WISH integrated suite
  • Avari Group of Hotels picks Prologic First’s WISH integrated suite for hotels in Pakistan and Dubai

Clearwater River Casino & Hotel in Lewiston, Idaho, has selected Agilysys’ Visual One GMS, InfoGenesis POS and Eatec inventory and procurement software. The 50-room property, which includes a hotel, casino, convenience store, gas station and RV park, is undergoing a 35,000-square-foot expansion to add an event center and 200 gaming machines. (www.crcasino.com, www.agilysys.com)
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Alexander Hotels has implemented Guestline’s web-based GMS and Distribution Channel Manager for its three boutique properties across England. Modules implemented include Conference and Banqueting, Business Analysis Reporting, Sales Ledger and Rate Management, as well as Guestline’s Web Booking and Facebook Booking modules. (www.alexanderhotels.co.uk, www.guestline.com)
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Agilysys has completed one-way integration between its Visual One GMS and Rainmaker’s revenue management system. (ww.agilysys.com, www.letitrain.com)
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Hetras has added SiteMinder’s Room Distribution Exchange (RDX) platform for channel management services for its guest management system. (www.hetras.com, www.rdxglobal.com)
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Eaton Smart New Delhi Airport, India is implementing Prologic First’s WISH integrated hotel software suite. The property is the first to use WISH’s new ‘hourly availability & rates’ and ‘block wise MIS’ features, developed for airport hotels needing to manage availability & room blocks by the hour.
The Avari Group of Hotels has chosen Prologic First’s WISH integrated suite, in a central deployment for its hotels in Pakistan and as an onsite implementation for its hotel in Dubai.
(newdelhiairport.eatonhotels.com, www.avari.com, www.prologicfirst.com)
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RESERVATIONS

  • Falkensteiner Hotels & Residences picks Trust International for distribution services for 32 properties
  • IDS NEXT releases two-way GDS interface with Pegasus

Falkensteiner Hotels & Residences has selected Trust International for distribution services for its 32 hotel properties in South Tyrol, Austria, Croatia, Czech Republic, Slovakia and Serbia; five more properties will be added by year-end 2014. Trust’s services include OTA and GDS interfaces as well as integration with Falkensteiner’s protel guest management system. (www.falkensteiner.com/en/hotels-residences, www.Trustinternational.com)
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IDS NEXT has released a two-way global distribution system (GDS) interface with Pegasus Solutions, enabling it to deliver real-time online hotel room booking to users in Southern Asia, the Middle East and much of Africa. (www.idsnext.com, www.pegs.com)
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MARKETING / MANAGEMENT

  • GrandStay Hospitality selects ZDirect and ZMail for 24 properties
  • ZDirect integrates survey engine with ReviewPro’s online reputation management software
  • Lodging Interactive appoints Technology 4 Hotels as distribution partner for Australia and New Zealand
  • Ess Hotels implements Xn’s QlikView-based Business Intelligence software
  • Pamil Visions PR launches Voyage PRide for Travel and Hospitality digital influence service
  • Sheraton Vistana Resort implements VOC Systems’ spoken comment reporting
  • Vizergy updates cloud-based Hotel Web Management Platform
  • Traxo launches “verified reviews” platform for flights and hotels

GrandStay Hospitality has selected ZDirect and its ZMail electronic communication platform for its 24 GrandStay Hotels and Crossings by GrandStay brands; an additional 10 hotels are to be added in the coming months.
ZDirect has integrated its survey engine with ReviewPro’s online reputation and social media management software to include guest-stay survey responses alongside online reviews.
(www.grandstayhospitality.com, www.reviewpro.com, www.zdirect.com)
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Lodging Interactive has appointed Technology 4 Hotels as its distribution partner for Australia and New Zealand. (www.Technology4Hotels.com.au, www.guestreviewsystem.com)
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Swedish hotel group Ess Hotels has implemented Xn’s QlikView-based Business Intelligence software. Ess Hotels has already linked in its protel Multi Property Edition, and is adding data from its back office and human resource systems. (www.xnhotels.com)
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German-based Pamil Visions PR has launched Voyage PRide for Travel and Hospitality, a digital influence service intended to help small hotel chains, independent hotel owners, digital travel startups and other businesses address trends in how travelers seek information and make destination decisions. The services extend beyond traditional public relations and social media management outreach and engagement, to also include business development, content marketing and more. (www.pamil-visions.net/)
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The 1,682-unit Sheraton Vistana Resort in Lake Buena Vista, Florida, has implemented VOC Systems’ “Voice of the Customer” mid-experience spoken comment reporting. Placards near room and house phones in each villa invite guests to share their feedback by phone by leaving free-form voice mails for the GM and executive team at any time, guided by the two questions, “What’s going right?” and “What can be improved?” The message is immediately converted to text and sent by email with audio links to the senior level staff, who then forward it to the relevant departments to prioritize problems or recognize employees delivering outstanding service. (www.sheraton.com/Vistana, www.vocsys.com)
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Vizergy has updated its cloud-based Hotel Web Management Platform, providing a faster overall platform, simpler website content management, improved navigation and several new reporting capabilities. The proprietary platform can be used in conjunction with Vizergy’s marketing programs or used standalone if marketing is done in-house. (www.vizergy.com)
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Traxo has launched a “verified reviews” platform for flights and hotels. Registered users can forward their travel confirmation emails or enter frequent flyer, hotel and loyalty program information in Traxo, which then tracks their bookings through a system that provides technological verification of their travel bookings and itineraries. Once they have completed their flight or hotel stay, Traxo invites them to write a verified review.   (www.traxo.com)
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REVENUE MANAGEMENT

  • Rainmaker completes one-way integration with Agilysys’ Visual One
  • Rainmaker recognized in Technology Association of Georgia’s Top 40 Innovative Companies for ReelREV software
  • Generator Hostels picks eRevMax’s RateTiger Shopper for 8 properties
  • Sarova Hotel Group migrating four properties to RateTiger enterprise connectivity
  • Pegipegi.com, Tiket.com sign with RateGain’s RezGain channel manager
  • RateGain appoints eMarketkeys as partner in Middle East
  • RateGain appoints Barefoot Consultancy as partner in Nairobi, Kenya
  • Hetras adds SiteMinder’s Room Distribution Exchange platform for channel management

Rainmaker has completed one-way integration with Agilysys’ Visual One GMS.
The Rainmaker Group has been recognized in the Technology Association of Georgia’s (TAG’s) Top 40 Innovative Technology Companies in Georgia, for its ReelREV automated pricing science software for slot machines. ReelREV provides intelligent management of a dynamic mix of games and of merchandising the slot floor.
(www.agilysys.com, www.letitrain.com)
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Generator Hostels has picked eRevMax’s RateTiger Shopper for 8 of its hostel properties in Europe to monitor competitor rates.
The Sarova Hotel Group is migrating its four UK properties to RateTiger enterprise connectivity in order to process all third party channel updates via MICROS Opera; it currently uses RateTiger Channel Manager.
(www.generatorhostels.com, www.sarova.com, www.erevmax.com)
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Indonesian on-line travel agencies Pegipegi.com and Tiket.com have signed with RateGain’s RezGain channel manager.
RateGain has appointed eMarketkeys as a partner to strengthen its presence in Middle East.
RateGain has appointed Barefoot Consultancy as its partner in Nairobi, Kenya.
(www.pegipegi.com, www.tiket.com, www.emarketkeys.com, www.barefoot-consultancy.com, www.rategain.com)
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Hetras has added SiteMinder’s Room Distribution Exchange (RDX) platform for channel management services for its guest management system. (www.hetras.com, www.rdxglobal.com)
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SALES & CATERING, MEETING PLANNING

  • Wyndham Jade introduces RoomLogic mobile platform to help associations maximize room blocks
  • etouches and Meetingmax integrate systems for unified registration and housing
  • Eventi Hotel implements PSAV’s Mobile Meeting Manager
  • PSAV launches Interactive Video Wall
  • Fairmont signs multi-year extension of contract for Passkey’s GroupMAX
  • Chattanooga Convention & Visitors Bureau deploys Passkey’s GroupMAX
  • Westin rolling out Tangent small workspace concept to 40 more hotels
  • Le Meridian Cochin implementing Prologic First’s WISH Banquets

Event and travel services vendor Wyndham Jade has introduced RoomLogic, a mobile-friendly platform to help associations maximize room blocks and enhance the hotel booking process for their customers. RoomLogic is powered by Wyndham Jade’s ONEsystem+ cloud-based event platform for registration and housing, which combines inventory management, accounting reports and analytics. (www.wyndhamjade.com)
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Event software specialists etouches and Meetingmax are integrating their systems, combining etouches’ attendee engagement and Meetingmax’s online housing reservations to offer event attendees a unified online interface for registration and allow hotel bookings. The integration was first developed for a joint client, International Conference Services (ICS). (www.etouches.com, www.meetingmaxsystems.com)
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Kimpton’s Eventi Hotel has implemented PSAV’s new Mobile Meeting Manager (M3), an application that becomes attendees’ personal touch point for all event information, including agenda, speaker lists, attendee lists, a map of the Eventi Hotel and a social media platform.
PSAV Presentation Services has launched its Interactive Video Wall interactive digital signage, available in two-by-two or three-by-three arrays of 46-inch square screens. With 32 touch points on the entire surface, meeting goers can view maps, presentations, games and more.
(www.eventihotel.com, www.psav.com)
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Fairmont has announced a multi-year extension of its contract for Passkey’s GroupMAX, which it first deployed in 2008.
The Chattanooga Convention & Visitors Bureau has deployed Passkey’s GroupMAX online hotel booking technology.
(www.fairmont.com, www.chattanoogafun.com, www.passkey.com)
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Westin Hotels is rolling out its four-person Tangent workspace concept to 40 more hotels worldwide this year, following its pilot at The Westin Boston Waterfront, The Westin Arlington Gateway Hotel, and The Westin Grand Munich. The concept includes Steelcase media:scape technology, video conferencing, televisions, printers, sound systems, Xbox 360 for games or DVDs, wired and wireless internet. (westin.starwoodhotels.com)
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Le Meridian Cochin is implementing Prologic First’s WISH Banquets to manage its meeting & conference spaces, along with Web Prolific MMS for F&B costing. (www.lemeridien.com/Cochin, www.prologicfirst.com)
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F&B/POINT OF SALE

  • Washington Marriott at Metro Center, DC implements Clear Sky Software’s beverage inventory control
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The Washington Marriott at Metro Center, RC has implemented Clear Sky Software’s BEVERAGE inventory control software.  Modules provided include purchasing, receiving, transfers/issues, returns and physical inventory.  The property also installed Clear Sky’s KIOSK option to let users track issues/transfers/returns using a touch screen/fixed station scanner/kiosk combination.  (www.marriott.com, www.clearskysoftware.com)
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SPA/GOLF/LEISURE ACTIVITIES

  • Intelity announces integration of ICE platform with Book4Time

Intelity announced an integration of its ICE platform with spa software vendor Book4Time, allowing guests to review a menu of spa services and schedule an appointment.
(www.book4time.com, www.intelitycorp.com)
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GUEST SERVICES

  • InterContinental to provide free Internet access to all 71m loyalty program members
  • Unique Garden Hotel & Spa, Sao Paulo installs Intelity’s ICE Touch on iPads in each room
  • Intelity to open new sales offices in Chicago, New York, London and Singapore
  • Inn at the Presidio introduces Foli iPad app for guests to read complimentary issues of magazines
  • Guest-tek appoints Airwave as partner for OneView platform in EMEA
  • Aloft Cupertino, CA features Apple TV in all guestrooms
  • iRiS launches iRiS Manager for central control of individual iRiS guest service applications
  • HMS Group and UIEvolution  announce Guest Evolution technology for cruise ships
  • TeleAdapt unveils newest MediaHub TL connectivity panel
  • Alpenhof Lodge, Mammoth Lakes, CA implements HotSOS
  • Hyatt Regency Chicago adds significant technology enhancements to lobby as part of renovation
  • Emaar Hospitality picks Prologic First’s @YourWISH for new Vita Hotels and Resorts brand
  • Restel installing Quadriga’s Sensiq platform in nine hotels in Finland
  • Novotel Hotels implementing Quadriga’s LobbyFriend social network platform in five properties
  • Quadriga completes integration of NXsystems business
  • Crestron releases 5-inch TSW-550 touch-screen panel
  • ibis family launches iPhone Sleep Art alarm clock app

InterContinental Hotels Group (IHG) will provide free Internet access to all of its 71m loyalty program members, worldwide, whether staying at an IHG hotel or just visiting one. This service will start from July 2013 for Elite members and extend to all members during 2014. (www.ihg.com)
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The 27-lodge Unique Garden Hotel & Spa, Sao Paulo has installed Intelity’s ICE Touch on iPads in each guest room. This is Intelity’s first implementation in Brazil.
Intelity is expanding globally, opening new sales offices in Chicago, New York, London and Singapore.
(www.uniquegarden.com.br, www.intelitycorp.com)
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The Inn at the Presidio has introduced Foli, a downloadable app that allows iPad users to read complimentary issues of lifestyle, fashion and special interest magazines (Traveler, Bon Appetit, GQ, Vanity Fair, Wired, etc.), in addition to Presidio trail maps and other hotel materials, while they are staying at the Inn. Waterford Hotels and Inns manages the property for the Presidio Trust. (www.InnatthePresidio.com, www.getfoli.com)
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Guest-tek has appointed Airwave as its partner to install and support Guest-tek’s OneView platform throughout EMEA.  (www.airwave.tv, www.guest-tek.com)
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The new 123-room Aloft hotel in Cupertino, CA is the first Aloft property to feature Apple TV in all guestrooms. Guests can use the Apple TV box to connect to iTunes, Netflix, MLB.com and more, as well as play video, photos and music from any iPhone, iPad or iPod Touch on the rooms’ 42-inch LCD TVs. Each room comes with its own private Wi-Fi network for AirPlay and a networked storage server; guests can provide the hotel with their iTunes Store of choice (for international visitors) before arrival and the staff will pre-program the Apple TV accordingly. The lobby includes Cool Concierge, a tablet-based concierge program for guests to look up directions, phone numbers, make reservations, check flight status and print boarding passes; from March the hotel will also offer Smart Check-In, allowing guests to bypass the front desk and go straight to their rooms, opening the guestroom doors using radio frequency identification (RFID) technology. The boxes are wiped for privacy when guests check out. (www.alofthotels.com/Cupertino)
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iRiS Software Systems has launched iRiS Manager, a central control framework allowing hotels to manage all individual iRiS guest service applications from one platform, including F & B Suite, F & B Lite, iRiS Guest Valet and Mobile Valet, plus iRiS Bar and the recently launched iRiS Lobby.   The Manager provides full control of all content across all the existing iRiS applications from one administration point.  A Language Management system is fully integrated with a specialist translation agency, allowing hotels to communicate clearly with guests in any language.  Other functions include order and request processing, alert and messaging notification and metrics reporting. (www.irisvalet.com)
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HMS Group and UIEvolution have announced their guest-centric Guest Evolution technology for cruise ships. Guest Evolution allows a guest to check in on a mobile phone while boarding ship and download previously recorded preferences into the guest room, turning on the TV and playing a user-specific soundtrack. Upon arrival in the room, the mobile phone can be used to control the television, which is also an interactive outlet allowing guests to view detailed information about the ship and scheduled events alongside a menu of content choices. Maps, schedules, menus and other content can then be accessed from the mobile phone as the guest walks through the ship; digital signage can also be linked. (www.hmsgroup.com, www.uievolution.com)
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TeleAdapt has unveiled its newest MediaHub TL connectivity panel product line, featuring integration of HTNG’s Hospitality Profile for HDMI Consumer Electronics Control (CEC).  CEC is compatible with Samsung’s AnyNet+ and LG’s SimpLINK CEC technologies, allowing a guest’s audio/video content as well as auto-TV-switching control to be transferred through a single-HDMI cable connection to the TV. (www.teleadapt.com)
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The Alpenhof Lodge in Mammoth Lakes, CA has implemented Newmarket International’s HotSOS service optimization system.  The property was featured on a recent airing of “Hotel Impossible” on the Travel Channel.  (www.alpenhof-lodge.com, www.newmarketinc.com)
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The Hyatt Regency Chicago is adding significant technology enhancements as part of a $168-million renovation due to be complete this April.  In addition to the traditional face-to-face check-in, guests will be able to check-in with a lobby ambassador using iPads, or with kiosks throughout the lobby. The kiosks allow guests to select their room, inquire about upgrades and obtain an RFID room key.  The lobby includes 106 large-format plasma television displays, many of which contain interactive touchscreen technology with FourWinds Interactive software for wayfinding, convention space agendas, hotel services, weather and Google Maps for city navigation. The public areas are monitored by HDMI-over-IP security cameras using Avigillon software, which allows the security staff to monitor the areas from any location on property using their mobile devices. Over 800 wireless access points throughout the property provide roaming WiFi access. New “digital community tables” allow guests to use and charge their digital devices. (www.hyatt.com)
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Emaar Hospitality, Dubai has chosen Prologic First’s @YourWISH guest response management system for its new Vita Hotels and Resorts brand. Emaar already uses @YourWISH at both the Armani Hotels and all Address Hotels. (www.emaar.com, www.prologicfirst.com)
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Restel is installing Quadriga’s TV-based Sensiq guest communications platform in nine of its hotels in Finland, including seven Holiday Inn properties, the Crowne Plaza Helsinki and the historic Hotelli Seurahuone Helsinki. A key benefit for Restel is the ability to promote its restaurants, bars and hotel services to guests, as well as potentially the services of third parties. Sensiq will be installed in four hotels during Spring 2013, followed by the remaining five in the Autumn.
Novotel Hotels is implementing Quadriga’s LobbyFriend social network platform in five properties in Europe: Novotel London Tower Bridge, Novotel Amsterdam City, Novotel Rotterdam Schiedam, Novotel Rotterdam Brainpark and Novotel Den Haag. LobbyFriend provides a private, temporary social network for hotels, enabling them to communicate with guests during their stay and connect hotel guests and hotel staff together. Guests can connect online with other guests to access a relevant and mobile stream of information about what’s happening within their hotel or city location, discover where to go and what to do, and benefit from exclusive deals and special offers. Hotel staff will be able to connect to their guests throughout their stay via their personal mobile devices as well as screens in the lobby, communicating a live social stream. The LobbyFriend app is available as a downloadable app for both iOS and Android devices, with support for Blackberry devices available soon.
Quadriga announced it has completed its integration of the NXsystems business and has officially converted the NXSystems and NXTV brands into Quadriga Americas, effective March 1, 2013. Quadriga Worldwide purchased NXSystems and its assets in September 2011.
(www.restel.fi, www.accor.com, www.quadriga.com)
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Crestron has released its 5-inch TSW-550 touch-screen panel, the newest addition to its Core 3 UI-powered family. Featuring capacitive touch screen technology, PoE, H.264 streaming video and edge-to-edge glass, the panel can be used to adjust and monitor any system including heating and cooling systems, lighting, video conferencing, multiroom audio, security cameras and any other connected device. Rava SIP Intercom technology enables hands-free full-duplex VoIP communication between any two Rava-enabled Crestron touch screens and third-party door stations. (www.crestron.com)
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The ibis family has launched its iPhone Sleep Art alarm clock app, in collaboration with BETC Digital. The Sleep Art app turns a guest’s iPhone into a sensor that captures movements and sounds when placed on the mattress. This data is converted real-time into a unique “work of art” as the user sleeps, which can be reviewed when the guest wakes to Sleep Art’s music alarm. The art is stored in a gallery for users to compare each night’s sleep and share results by email or on Facebook. (www.accor.com)
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BACK OFFICE

  • Ho Tram Beach Resort, Vietnam picks InvoTech’s RFID Uniform Tracking System
  • Rosen College of Hospitality Management to use d2o’s Performance Management Intelligence  to train students
  • Dusit Devrana Hotel, New Delhi opens with Prologic First’s Web Prol’IFIC back office software
  • Prologic First adds multi-property consolidation and comparison reports to Web ProI’IFIC General Ledger

The 541-room Ho Tram Beach Resort in Vietnam has selected InvoTech Systems’ Radio Frequency Identification (RFID) Uniform Tracking System to track and control all uniforms for its staff of 2,400. The InvoTech system is linked to four White Conveyors U-Pick-It automated uniform delivery doors with UHF-RFID antennas to record when staff takes possession of clean uniforms; a bulk uniform reading station tracks all uniforms in and out of the property’s laundry. Wireless handheld readers with InvoTech Mobile Software are used to count uniforms in storerooms and holding areas for accurate real-time inventory. (www.hotramresort.com, www.invotech.com)
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The Rosen College of Hospitality Management at the University of Central Florida is using d2o’s Performance Management Intelligence (PMI) software suite to train students in management. Through a cloud-based environment students will receive real-time data from an actual hotel to use to manage their own virtual hotels, including budgeting and revenue forecasting, staffing and scheduling, food purchasing, daily occupancy, stock level control and more.
(www.hospitality.ucf.edu, www.d2o.biz)
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The first Dusit Hotel in India, the Dusit Devrana Hotel, New Delhi has opened using Prologic First’s Web Prol’IFIC integrated back office software, interfaced with an Infrasys POS and Opera PMS.
Prologic First has added multi-property consolidation and comparison reports to its Web ProI’IFIC General Ledger module.
(www.dusit.com/hotels.html, www.prologicfirst.com)
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ENGINEERING

  • Park Hyatt Washington D.C. completes installation of Evolve energy management, lighting, and automation
  • Umstead Hotel, Cary, NC installing Evolve energy management, lighting and automation
  • Evolve signs Lumicentro as authorized dealer in Panama

The Park Hyatt Washington D.C. has completed installation of its Evolve energy management, lighting, and automation system. The property features an HVAC energy management system, wireless lighting controls and Evolve’s new glass faced scene controllers and thermostats.
The Umstead Hotel in Cary, NC is installing Evolve energy management, lighting and automation systems, with Evolve’s HVAC energy management system, wireless lighting controls, glass faced thermostats and new Evolve AI 10.1 bedside tablet.
Evolve has signed Lumicentro as its authorized dealer in Panama.
(parkwashington.hyatt.com, www.theumstead.com, www.lumicentropanama.com, www.eguestcontrols.com)
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COMMUNICATIONS/INFRASTRUCTURE

  • Sandals Resorts upgrading Ruckus Wireless Wi-Fi network across 23 properties
  • Swisscom Hospitality and NEC Unified Solutions partner in EMEA hospitality market
  • Holiday Inn & Suites – Atlanta Airport North installs RoamingAround’s Roam Boost
  • iBAHN has certified one thousand corporate VPNs
  • Enseo is first runner-up in HTNG’s 2012 “Most Innovative Hospitality Technology Award”

Sandals Resorts International is upgrading the Ruckus Wireless Wi-Fi network across its 23 properties in the Caribbean, deploying more than 1,200 new wireless LAN access points to support more than 6,000 guest rooms and thousands of concurrent users. Sandals is also rolling out a mobile app for guests at its seven resorts in Jamaica, providing with free international calling to the U.S., Canada and to UK landlines, as well as local calls to Jamaican landlines. SRI’s corporate staff will also rely on Ruckus Smart Wi-Fi for their Wi-Fi based VoIP  (VoWiFi) handsets, as well as for WiFi-equipped digital cameras used to capture on-property photos automatically uploaded to Sandals’ photo sales server. (www.sandals.com, www.ruckuswireless.com)
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Swisscom Hospitality Services and NEC Unified Solutions have partnered to offer voice and data services to the EMEA hospitality market. Swisscom will offer NEC’s Hospitality communication portfolio to its worldwide hotel customers, and will work with NEC to develop new solutions for the market. (www.swisscom.ch/en/hospitality.html, www.necunifiedsolutions.com)
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The 330-room Holiday Inn & Suites – Atlanta Airport North has installed RoamingAround’s Roam Boost to provide voice and data signal coverage in hotel areas that used to suffer mobile phone dead spots. The installation required a donor antenna mounted on the roof, and six nodes in the hotel to give coverage in the entrances, lobby, restaurant, bar, all meeting room areas and executive offices. The hotel is considering adding Roam Boost in other areas of the building as needed. (hiatlantaairport.com, www.RoamingAround.com)
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iBAHN has now certified one thousand corporate Virtual Private Networks (VPNs), including those used by Google, Intel, Microsoft and JP Morgan Chase. iBAHN-certified VPNs allow employees to access a seamless WiFi connection at all iBAHN-supported hotels, and provides a direct connection between the corporate help desk and the iBAHN support team if connectivity challenges occur. (www.iBAHN.com)
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Enseo was the first runner-up in HTNG’s 2012 “Most Innovative Hospitality Technology Award” for its HD4000 cable television product, which enables hotels to eliminate cable television head-end equipment and still offer a full in-room channel lineup.  Similar to a residential cable box, the HD4000 allows an encrypted cable feed directly to the hotel room, delivering HD content directly to the guest room. (www.enseo.com)
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SECURITY

  • Safeplace announces top-opening Tiara II digital safe and UltiMax wireless service unit
  • OpenWays recognized as second runner-up in HTNG’s 2012 “Most Innovative Hospitality Technology Award”

Safeplace has announced its top-opening Tiara II digital safe and UltiMax wireless service unit. The Tiara II includes a low-battery indicator, an automatic sleep mode after five incorrect codes are entered and a 500-event audit record, plus a pneumatic piston for smooth door movement and an optional internal power outlet.
The PDA-like handheld UltiMax service unit interacts with safes via infrared communication.
(www.safeplace.co.il)
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OpenWays was recognized as the second runner-up in HTNG’s 2012 “Most Innovative Hospitality Technology Award” for its Mobile Key Trio with Triple Play Reader, which includes OpenWays  CAC (Crypto Acoustic Credential), Pure NFC and RFID card reading capabilities. (www.OpenWays.com)
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