June 5, 2013

In this issue…

People on the Move

Guest Management Systems

Reservations

Marketing / Management

Revenue Management

Sales & Catering, Meeting Planning

F&B / POS

Spa / Golf / Leisure Activities

Guest Services

Back Office

Inventory / Purchasing

Engineering

Security

MAY 22 – JUNE 5, 2013

TOP O’ THE NEWS

  • HITEC’s coming! Where’s my Google Glass app?
  • HTNG releases latest interface specs

It’s hard to believe that HITEC is only two weeks away (where has the year gone?) but as always, it’s high time to complete your planning if you’re going to get the most out of it. It’s never easy to see everything on your wish list given the size of the exhibit floor and the number of concurrent sessions, but the annual migration of the industry to the conference is proving ever more irresistible to associations wanting to hold meetings there. Inevitably that leads to more people having to compromise between overlapping events and seminars they want to attend, so a very clear idea of your priorities is essential before you arrive. It’s so easy to get distracted.
Running down the exhibitor list and browsing the on-line floor plan to find the booths of the key vendors you want to touch base with is critical, but it’s just as important to contact them ahead of time to book an appointment. Demand for face time and system overviews is so tight that your chances of seeing a particular person just by showing up at the booth are as slim as the chances of my ever submitting an article before deadline.
Speaking of system demos, it’s tough when exhibitors invite you to an off-site suite in a nearby hotel for a personal presentation. If this is one of the key vendors you want to spend some in-depth time with, great, go for it. But for the majority who want to see as many people and systems as possible, both the length of the presentation and the time it takes to get there and back usually make serious inroads into your available floor time. There’s an awful lot of value to walking all the aisles and seeing what intriguing new ideas are being shown by vendors around the fringes.
One of the biggest boons to effective HITEC management last year was the new mobile app. It’s a fast-changing area; the apps I’ve used at other conferences this year have been even more useful, so this year’s HITEC app should be outstanding. The one feature I’m still waiting for, though, is to have the app built into something like Google Glass to help the increasing numbers of us getting to the age where “senior moments” cause momentary confusion as to someone’s name and where-do-I-know-you-from? An app that uses facial recognition and a link to my contact file to show me the names and context of people around me would be a godsend. Maybe next year… Until then, if I blank on your name when we meet at HITEC, please forgive me and help me out! But do let’s meet, anyway.
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Hotel Technology Next Generation has released its latest interface specifications that help hotels improve guest satisfaction and front-office efficiency.  These include:
– Guest room devices providing status updates to other systems, allowing malfunctioning units to be identified before the guest is inconvenienced.  The Intelligent Guest Room Version 2.0 specification adds centralized registration and automatic discovery of in-room devices to the original specification.
– Sharing guest service issues between systems.  New features include easy retrieval of stay history and easier ways to create, modify or view customer service issues.  (Applicable specification: Customer Profile Specification Version 3.0)
– POS charges can now be made to guest folios seamlessly even when the connection to the property management system is unavailable, synching up again once connectivity has been re-established.  The POS Version 2.0 specification now also reduces night-audit effort by automating end-of-day reconciliation.
– Minor enhancements were also made to the Guest Folio Systems and Product Distribution Availability specifications.
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PEOPLE ON THE MOVE

  • Harbans Singh to be inducted into HFTP’s International Hospitality Technology Hall of Fame
  • David Sjolander hired by HTNG as Chief Operating Officer
  • Allan Taylor joins Nor1 as Vice President Asia Pacific – Business Development
  • Diana Imber named as Vice President of Sales for Open Hospitality
  • Gerald Lampaert is new VP of IT at Benchmark Hospitality
  • Ellis Connolly joins TrustYou as VP Sales Americas & Australia
  • Keri Dell is TrustYou’s new Client Experience Manager
  • Carlo Rich joins TrustYou as Field Marketing Manager
  • Karen Dawson joins Hyatt Hotels as VP of Digital Strategy

Harbans Singh has been selected as the 2013 inductee to the HFTP International Hospitality Technology Hall of Fame. Cited for his many years spent developing hospitality technology in the Asia-Pacific region, the Malaysia-born Mr. Singh is currently managing director of UBICOMP Systems and its distribution subsidiary UBIQ Global Solutions. His 25-year career in hospitality covers Asia, the Middle East and Australia, and began as a field engineer with NCR Malaysia; he moved into hospitality system sales for NCR in 1983.
In 1987, Mr. Singh joined Computerized Lodging Systems (CLS) and set up CLS’ first Asian regional office, in Singapore, followed by a network of offices and distributors in the region, including Malaysia in 1989 and Hong Kong in 1990. This led to CLS sales to chains such as Pan Pacific Hotels, Sheraton Hotels (Indonesia) and ITC Welcomgroup Hotels, India. In 1995 he bought out the Asian CLS subsidiaries and established Hospitality Solutions International Pte Ltd (HSI) with Transpac Capital, a venture capital firm in Singapore. Seven years later HSI was acquired by Hotel Information Systems (HIS) to expand its hospitality business in Asia. Mr. Singh served as president of the new organization, building up its presence in Asia and, from 2004, in the Middle East. This led to further major account sales, including to the Jumeirah Group. After HIS was acquired by Softbrands in August, 2006, Mr. Singh continued as regional president for two more years before branching out on his own and forming Ubicomp Systems in December 2008.
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David Sjolander has been hired by Hotel Technology Next Generation (HTNG) as its Chief Operating Officer.  In his 30+ years in hospitality technology, Mr. Sjolander has held senior positions in both vendor and hotel companies, most recently as Vice President of Product Management, Distribution Services for Pegasus Solutions and Vice President Strategy and Business Development at TravelClick. He had earlier served fifteen years with Carlson Hospitality Worldwide, culminating as Vice President, Hotel Systems. After starting his career as an Assistant Front Office Manager at the Hyatt Regency in Dallas, Texas he became a Systems Specialist at PMS pioneer Micor, Director of International Marketing at Hotel Information Systems for 8 years and VP of Marketing and Finance with Fidelio.  He then moved to American Hospitality Management Company as Vice President before joining Carlson in 1993.
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Allan Taylor has joined Nor1 to head its new business development organization in Singapore as Vice President Asia Pacific – Business Development.  Mr. Taylor joins Nor1 from IDeaS, where he was Managing Director – Greater China, covering the Peoples Republic of China, Hong Kong, Macau and Taiwan; he brings more than two decades of international sales and marketing experience across the hospitality industry.
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Diana Imber has been named Vice President of Sales for Open Hospitality, a division of Pegasus Solutions. Ms. Imber served as Global Director of Sales at Open Hospitality for six years, before it was acquired by Pegasus Solutions in November 2011. She had earlier sold to the hotel industry as Director of Supplier Sales for Hotel Booking Solutions and during seven years with Hotel Information Systems. At the hotel level she served for four years as Sales Manager at the Hilton Waterfront Beach Resort in Huntington Beach, and as Assistant General Manager during a 12-year tenure with Embassy Suites Hotels Southern California.
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Gerald Lampaert is the new Vice President of Information Technology at Benchmark Hospitality International.  Mr. Lampaert’s career includes senior management positions for global organizations as well as launching his own IT companies, most recently Hospitality Technology Services. He previously served as Vice President of Global Information Technology for Dolce Hotels and Resorts, and as Director of Information Technology Continental Europe for the UK-based Millennium & Copthorne Hotels. Earlier in his career Mr. Lampaert was Director of Information Technology for properties in France that included the L’Imperial Palace in Annecy and Disneyland Resorts Paris.
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Ellis Connolly has joined TrustYou as VP Sales Americas & Australia, based in Dallas.  Mr. Connolly comes from a long-line of sales and marketing posts, including his most recent position at Cvent where he led the sales team focused on meetings and groups within the hospitality industry.
Keri Dell is TrustYou’s new Client Experience Manager, responsible for directing the customer training and support team for TrustYou’s North American clients; he most recently served with Google.
Carlo Rich has joined TrustYou as Field Marketing Manager; he was previously with Intuit.
TrustYou has more than doubled the manpower in its Dallas headquarters in the first four months of 2013.
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Karen Dawson has joined Hyatt Hotels Corp as Vice President of Digital Strategy. Ms. Dawson has more than 20 years of brand strategy and marketing experience, most recently as the Principal/Digital Marketing and Creative Director for Two Blue Spruce in Hampton, NH. She was recognized as Interactive Marketer of the Year in 2012 by MITX (Innovation and Interactive Awards) and was an Official Honoree, Retail in 2012 from the Webby Awards.
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GUEST MANAGEMENT SYSTEMS

  • MSI announces MSI CloudPay payment platform
  • JGB Properties selects Infor’s HMS for Hotel Clarence and The Red Mill Inn
  • PAR Springer-Miller Systems’ Atrio system receives two awards from Network Products Guide
  • Kempinski picks Nor1’s upsell platform for 80 properties
  • Aloft Hotels reaches 10,000-user milestone for Smart Check-In Program
  • NORTHWIND announces Mobile Business Intelligence for Maestro

Multi-Systems, Inc. (MSI) has announced its MSI CloudPay payment platform, easing hotels’ PCI compliance tasks by providing secure payment card capture, storage and transaction processing services through tokenization, point-to-point encryption [P2PE] and MSI SecureRes.  The latter ensures that card data coming from Central Reservation System interfaces is secured through tokenization before it reaches the property network. (www.msisolutions.com)
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JGB Properties has selected Infor Hospitality’s HMS for its Hotel Clarence and The Red Mill Inn properties. The systems will be deployed in a cloud-based configuration, including a Web Reservations Portal for online booking. (www.hotelclarence.com, www.theredmillinn.com, www.jgbproperties.com, www.infor.com)
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PAR Springer-Miller Systems’ Atrio system has received two awards from Network Products Guide during their annual Hot Companies and Best Products event, a Gold award for Innovative Company of the Year and a Bronze award for Best New Information Technology Software Company of the Year. (www.atrio.com)
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Kempinski Hotels has selected Nor1’s upsell platform for its 80 properties.  Roll-out of Nor1’s eStandby Upgrade will start with its Hotel Adlon Kempinski Berlin, Hotel Vier Jahreszeiten Kempinski Munich, The Stafford London by Kempinski and the Kempinski Grand Hotel des Bains in St. Moritz properties.  Integration of the FrontDesk Upsell module will follow.  (www.kempinski.com, www.nor1.com)
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Starwood’s Aloft Hotels announced that it has reached a milestone 10,000 users of its Smart Check-In Program, and plans to expand the service to more than 12 additional Aloft Hotels this year. Starwood Preferred Guest (SPG) members who opt in to this offer receive an SPG / Aloft-branded RFID keycard. A text message with the room number is sent to the guest’s mobile device on the day of arrival; at the hotel, the guest can go straight to the room an dunlock the door with the keycard. (aloft.starwoodhotels.com)
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NORTHWIND has announced a Mobile Business Intelligence System for its Maestro GMS, which delivers comprehensive property and hotel group performance data to wireless handhelds and tablets. Data offered for evaluation include real-time revenue performance by market segment, geographic region, rate packages, RevPAR by day of the week, season, reservation source and much more. NORTHWIND provides 17 pre-configured views for accessing and visualizing data. (www.maestropms.com)
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RESERVATIONS

  • Travel Tripper upgrades web booking engine

Travel Tripper has upgraded its web booking engine with a new user interface, revenue-maximizing upsell opportunities,
multi-property search and referrals to alternate hotels for sold-out dates. (www.traveltripper.com)
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MARKETING / MANAGEMENT

  • Cendyn wins five 2013 Communicator Awards and one 2013 IAC Award
  • NORTHWIND announces Mobile Business Intelligence System for Maestro
  • Digital Alchemy introduces Spa eClub email marketing software

Cendyn has won five 2013 Communicator Awards and one 2013 Internet Advertising Competition (IAC) Award for website design:
– The Glashaus Restaurant & Bar  (Gold Award of Excellence)
– La Posada De Santa Fe (Silver Award of Distinction)
– The Clevelander Hotel (Silver Award of Distinction and IAC Award)
– The Essex House (Silver Award of Distinction)
– Radisson Suites Tucson (Silver Award of Distinction)
(www.cendyn.com)
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NORTHWIND has announced a Mobile Business Intelligence System for its Maestro GMS, which delivers comprehensive property and hotel group performance data to wireless handhelds and tablets. Data offered for evaluation include real-time revenue performance by market segment, geographic region, rate packages, RevPAR by day of the week, season, reservation source and much more. NORTHWIND provides 17 pre-configured views for accessing and visualizing data. (www.maestropms.com)
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Digital Alchemy has introduced its Spa eClub opt-in email marketing software for day spas and hotel spas. Spa eClub can be integrated into the spa’s website; guests are invited to provide their name, email address and zip code and to choose the types of messages they want to receive. (www.Data2Gold.com)
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REVENUE MANAGEMENT

  • HotelTravel.com certifies two-way XML interface with eRevMax’s RateTiger and Connect
  • Innkeeper’s Lodge selects RTCorp price shopping tool for 43 properties
  • Cityzenbooking certifies two-way XML interface with eRevMax’s RateTiger and Connect

HotelTravel.com has certified a two-way XML interface with eRevMax’s RateTiger and Connect SaaS services, allowing accommodation providers to make immediate ARI updates and receive bookings generated on HotelTravel.com through eRevMax directly into their property management systems.
UK-based Innkeeper’s Lodge has selected RateTiger Corp price shopping intelligence tool for its 43 properties.
Cityzenbooking, an online sales channel dedicated to serviced apartments, has become an eRevMax certified channel following the creation of a two-way XML interface, allowing serviced-apartment providers update inventory availability and room rates in real-time while the system delivers reservations generated on Cityzenbooking through eRevMax’s RateTiger and Connect enterprise solution directly into their property management systems.
(www.hoteltravel.com, www.innkeeperslodge.com, www.cityzenbooking.com, www.erevmax.com)
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SALES & CATERING, MEETING PLANNING

  • SignUp4 integrates Spend Management System with Newmarket’s MeetingBroker
  • North Central Group implements hotel SalesPro for 31 hotels

SignUp4 has released a certified integration between its Spend Management System (SMS) and Newmarket International’s MeetingBroker platform. SMS helps event professionals search for meeting spaces, hotels and other suppliers and send customized RFPs directly from the system. MeetingBroker assigns leads to the correct sales representatives as soon as RFPs are received, eliminating bottlenecks and duplicate communications. (www.SignUp4.com, www.newmarketinc.com)
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North Central Group has implemented hotel SystemsPro’s cloud-based hotel SalesPro Multi-Property Sales and Catering System and hotel WebSpace online marketing service for its 31 Hilton and Marriott select-service hotels, consolidating several properties’ individual use of the product for more effective corporate use.
(www.ncghotels.com, www.hotelsystemspro.com)
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F&B/POINT OF SALE

  • Wet ‘n’ Wild Las Vegas opens with InfoGenesis
  • Marriott developing digital menus with iRiS Software Systems
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Wet ‘n’ Wild Las Vegas has opened with Agilysys’ InfoGenesis POS. Wet ‘n’ Wild Las Vegas is Nevada’s largest water park, with more than 25 attractions. (www.wetnwildlasvegas.com, www.agilysys.com)
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Marriott International is working with iRiS Software Systems customize its F&B and Room Valet products, which include digital menus for iOS and Android tablets. Deployment will start with the opening of the new China Ritz-Carlton hotels. (www.irisvalet.com, www.marriott.com)
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SPA/GOLF/LEISURE ACTIVITIES

  • Digital Alchemy introduces Spa eClub opt-in email marketing

Digital Alchemy has introduced its Spa eClub opt-in email marketing software for day spas and hotel spas. Spa eClub can be integrated into the spa’s website; guests are invited to provide their name, email address and zip code and to choose the types of messages they want to receive. (www.Data2Gold.com)
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GUEST SERVICES

  • TeleAdapt’s ChargePort  exceeds 100,000 room installations in first year
  • Courtyard by Marriott Spokane Downtown deploys Bittel’s UNO Media units
  • Intelity announces ICE Sapphire in both native app and HTML5 formats
  • Intelity appoints Infrability Solutions as support and service representative in Middle East

TeleAdapt announced that its ChargePort device has exceeded 100,000 room installations since launching one year ago. ChargePort can charge 4 devices at once through two main power outlets and two USB ports. (www.teleadapt.com)
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Courtyard by Marriott Spokane Downtown has deployed Bittel’s UNO Media units, which combine an alarm clock radio, upright speaker phone and connectivity ports for mobile devices. (www.marriott.com, www.bittelamericas.com)
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Intelity announced ICE Sapphire, a new version of its ICE guest service software that will be available as a native app for Apple and Android smartphones and tablets as well as in HTML5 web app form for accessibility via TVs and PCs.
Intelity has appointed Infrability Solutions as its support and service representative in the Middle East. Also known as Arab Standards, Infrability is a business solutions consultancy and system integrator.
(www.infrability.com, www.intelitycorp.com)
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BACK OFFICE

  • Focus Hotels Management contracts with Xn to host entire desktop for up to 70 users
  • IQware announces tracNcare  asset tracking and care management software
  • New York Palace deploys InvoTech UHF-RFID uniform tracking system and White Conveyors U-Pick-It delivery

Focus Hotels Management has contracted with Xn to host the entire desktop for up to 70 users in the group, as well as third party accounts, procurement and bespoke systems. Xn already hosts Focus’ protel guest management system for its 26 hotels. The systems are hosted from Xn’s data center in Manchester, with secondary failover to a mirrored system in the company’s London facility. (www.focushotelsmanagement.co.uk, www.xnhotels.com)
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IQware subsidiary tracNcare has announced its asset tracking and care management software to help properties optimize everything from FF&E purchases and maintenance to guest satisfaction and loyalty. tracNcare’s core applications include task control, task completion and documentation, parts and labor management, contractor invoicing control, clock-in/-out recordkeeping, and email notification. The software suite also manages related functions such as calculating cost differences between improvement projects and ongoing maintenance versus FF&E replacements or upgrades. A Report Dashboard provides updates via a suite of tools, graphics, reports and performance indicators, and can be accessed via any Web-enabled mobile device. (www.tracncare.com)
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The 899-room New York Palace in Manhattan has implemented a UHF-RFID uniform tracking system from InvoTech Systems, along with a high-speed White Conveyors U-Pick-It uniform delivery system, as part of a major renovation. The hotel has 1,000+ employees and manages over 10,000 uniforms. The project was managed by AJ Conveyor and Laundry Systems. (www.newyorkpalace.com, www.invotech.com)
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INVENTORY/PURCHASING

  • Adaco announces several new clients for Adaco.Net
  • Adaco announces Procure-to-Pay enhancement for Adaco.NET
  • Renaissance Vancouver Harbourside Hotel picks Clear Sky’s Beverage inventory management

Adaco announced several new clients for Adaco.Net, including:
– Old Mill Inn, Etobicoke, Ontario (57-room boutique)
– George Brown College, Toronto, Ontario
– Geo Group, Boca Raton, Fla. (96 facilities worldwide)
– Couples Barbados
– Couples Resorts, Jamaica
– The Jewel At Runaway Bay, St. Ann, Jamaica.
Adaco has announced its Procure-to-Pay enhancement for Adaco.NET, designed to give hotel users electronic integration with vendors. Procure-to-Pay supports automated catalogue, ordering, messaging and invoice management, and comes with an Adaco Analytics data feed to present key performance indicator reports and dashboards. Many views are available, including compliance, product comparisons and full-spend analysis by vendor.
(www.adaco.com )
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The Renaissance Vancouver Harbourside Hotel in Vancouver, BC, has selected Clear Sky Software’s Beverage inventory management system.  Software modules provided include purchasing, receiving, transfers/issues, returns and physical inventory, plus an expanded event management module.  (www.marriott.com, www.clearskysoftware.com)
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ENGINEERING

  • Systems Associates Inc. (SAI) acquires Scientific Control Systems

Systems Associates Inc. (SAI) has acquired Scientific Control Systems, bringing SCS’ guestroom management approach with existing HVAC units to SAI’s CONTROLIQ energy-management solution and Scientific Atlanta hotel property-management system interface. (www.scientificcontrolsystems.com, www.saicorporate.com)
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SECURITY

  • Safeplace announces over 69,000 cruise ship cabin installations of its in-room electronic safes

Safeplace announced that its in-room electronic safes will have been installed in over 69,000 cruise line cabins by the end of 2013. (www.safeplace.co.il)
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  • Jon Inge & Associates
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