June 3, 2014

In this issue…

People on the Move

Guest Management Systems


Marketing / Management

Revenue Management

Sales & Catering, Meeting Planning


Guest Services

Back Office



MAY 14 – JUNE 3, 2014


  • Hospitality has some great tech tools, but they need to guide us, not rule us

HITEC’s on its way, and will no doubt be filled with another fascinating selection of the latest and greatest technology to help us run hotels in the most effective way. A great deal of hard work and creative genius will be on display in the form of new products that pull data together in interesting new ways and guide users toward the most efficient way to approach their tasks.
The key word there is “guide”. It wasn’t that long ago that systems required us to enter information in a specific order to make a reservation or check someone in, an order often chosen by corporate standards that favored complete data collection over speed of taking a booking. Complete data is always great, of course, but real people don’t give it to you in the same order even if asked, and flexibility of input is critical.
Then we went through a phase where it was important to define the best workflow steps; first get the contact information, then the dates/rate of the booking, then payment, and so on. Again, though, while it’s important to make sure all the steps are covered it’s too unrealistic to force people to always do them in the same sequence. Several newer systems are more helpful in providing a checklist of the essential steps at the side of the screen with the completed ones highlighted, allowing the staff the flexibility to work with the guest’s own unique approach and still keep track of what needs to be done.
Revenue management systems have become indispensable to keep track of all the myriad micro-market segments used by our guests and to suggest appropriate rates to maximize the revenue from each. But this mechanical sophistication still needs to be tempered by human experience, by knowledge of outside conditions the system doesn’t track, by the circumstances of a particular guest or group. Good selling requires a relationship, an understanding of a client’s needs, and flexibility to accommodate them. Housekeeping systems used to provide a rigid list of rooms to be cleaned each day; now they’re often dynamic, re-arranging priorities on the fly to meet guests’ and managers’ changing needs. Other examples abound.
More than anything, the best and most useful systems provide the right degree of information, context and flexibility to let hotel staff use their skill and experience to maximum effect. If you’re looking for new systems at HITEC, completeness of functionality for your specific needs is essential, but also make sure you’re buying an assistant, not a straitjacket.

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  • Barry Shuler inducted into HFTP International Hospitality Technology Hall of Fame
  • Martha Poulter hired as EVP and CIO at Starwood
  • Larry Letter has joined hotel SystemsPro as Director of Hotel Performance
  • Vinay Dhavala joins TSA Solutions as CTO
  • Pegasus names Steve Guthrie VP architecture and design and James Charles VP CRS application development

Barry Shuler is the 2014 inductee to the HFTP International Hospitality Technology Hall of Fame, cited for his leading role in defining Marriott’s enterprise architecture and IT strategic planning as well as for his work with HTNG. Starting in a variety of information systems and technology positions with Western Electric Company, Bell Laboratories, and AT&T, and moving on to 12+ years as an information technology management consultant for Fortune 100 companies and government agencies, Mr. Shuler joined Marriott in 1996 as senior vice president of information resources, strategy and planning and CTO. He was responsible for strategic plans and an enterprise architecture that guided Marriott’s over 1,200 IT practitioners, and drove many architectural and guestroom technology initiatives. He then became SVP and CIO for Marriott’s Ritz-Carlton subsidiary before serving two years with Intercontinental Hotels Group as VP REVolution and Revenue & Partner Technologies. A strong supporter of Hotel Technology Next Generation (HTNG) from the start, he was the first major brand hotelier to join its board of directors and eventually served as its president. He is currently CIO and IT consulting principal with Design Management Associates, Inc.
Martha Poulter has been hired as executive vice president and CIO at Starwood Hotels & Resorts Worldwide. Ms. Poulter previously served 19 years at GE Capital, eventually rising to CIO.
Larry Letter has joined hotel SystemsPro as Director of Hotel Performance. Bringing thirty years of experience, Mr. Letter joins the company after serving thirteen years with Hilton Worldwide, the last six as Director of Owner Support.
Vinay Dhavala has joined TSA Solutions as Chief Technology Officer. He comes to TSA after spending 14 years at IDeaS Revenue Solutions, most recently as Sr. Business Solutions Architect.
Pegasus Solutions has named Steve Guthrie vice president, architecture and design, and James Charles, vice president, central reservation systems (CRSs) application development.
Mr. Guthrie’s technology career spans three decades, including nine years at Pegasus, most recently as Senior Director of Project Initiation (Architecture). He had earlier served as Director of Quality Assurance at Eldorado Computing, and before that for ten years at Anasazi in various roles.
Mr. Charles has been with Pegasus since 2008, most recently as Senior Director, Software Development. He had previously worked with the company as a software consultant with Keane, after starting his career as a Software Engineer with Lockheed Martin.

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  • Thompson Chicago implements StayNTouch Rover FrontOffice and Housekeeping mobile applications
  • Host Hotel Systems completes two-way HostPMS interface with eRevMax’s Connect
  • Frontdesk Anywhere integrates with PriceMatch
  • Software Advice survey highlights systems needs and priorities of small-hotel owners and managers

The 247-room Thompson Chicago has implemented two of StayNTouch’s mobile applications. The Rover FrontOffice module is an integrated, touch/tablet overlay on the property’s Micros Opera guest management system, allowing agents to offer room upgrades, check-in with key encoding and secure credit card swipe directly from a tablet. The Rover Housekeeping provides a touch-optimized user interface for any mobile device (iPod Touch, tablet, etc.) for full access to rooms-to-clean lists, room status, guest information and room status updating. (www.thompsonchicago.com, www.stayntouch.com)
Portugal-based Host Hotel Systems has completed a two-way interface between its HostPMS guest management system and eRevMax’s Connect for management of room availability, rates and reservations on multiple booking websites. (hostpms.com, www.erevmax.com)
Frontdesk Anywhere has integrated its guest management software with PriceMatch’s revenue management system, offering a combination of cloud-based applications aimed at providing seamless information flow for better analysis and pricing recommendations. (www.pricematch.travel, www.frontdeskanywhere.com)
Software Advice has released a survey highlighting the needs and priorities of 385 small-hotel owners and managers looking for hotel management software. About half (54%) operate independent hotels, inns and resorts; 57% have between 10 and 50 rooms, although property size varied from less than 10 rooms to 500+. 34 percent were already using a hotel management system, whereas 28 percent were running manually.
The reasons given for replacing an existing HMS were diverse, led by the need to update an older system that doesn’t operate quickly enough or doesn’t function with newer hardware (18%). Other common reasons included current software that is missing necessary features such as online bookings or sales channel management (16%), a general desire to improve efficiency (15%), bad experiences with customer support (15%), dissatisfaction with the user interface (9%), technical issues such as glitches or program crashes (7%) and a desire to find a cheaper system (6%); a small minority cited the growth of their business.
The most-desired features were, unsurprisingly, entering and editing reservations (28%) with online booking capabilities a close second at 22%. About 11 percent mentioned CRM/guest management features to help maintain guest information and preferences, 9% wanted housekeeping capabilities and another 9% needed more robust accounting and reporting features. Surprisingly, features to drive more business to the property (including distribution management and marketing) came in at only 6%.
The great majority of respondents (85%) were looking to have a new system in place in less than three months. Only 14% were looking at a three to six month timeframe, with a very few (2%) are looking at systems six to 12 months out. (http://www.softwareadvice.com/hotel-management/buyerview/report-2014/)

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  • Accor Hotels renews GDS agreement with Sabre
  • Swiss-Belhotel International goes live with new online booking engine from Sabre
  • Sabre announces Sabre Dev Studio developer portal
  • Marks Hotel Glasgow implements Pegasus Connect+ Premium
  • Opal Hotel joins Magnuson Worldwide’s CRS1
  • Travel Tripper adds content integration capabilities to RezTrip’s booking engine
  • Travel Tripper extends RezTrip CRS multi-property shopping to search by offer codes across multiple hotels
  • UniTravel adds car rental services to hotel booking platform for travel agents

Accor Hotels has renewed its technology agreement with Sabre Corp for GDS connectivity services for all 13 Accor brands and 3,600 hotels.
Swiss-Belhotel International has gone live with a new desktop and mobile online booking engine from Sabre Hospitality Solutions for its 120+ hotels worldwide. The multi-lingual website allows Swiss-Belhotel International to cross sell between hotels, upsell rooms, deliver packages and take credit card pre-payments; it also integrates with revenue management systems and offers pre- and post-stay emails. Surveys, VScape hotel imagery and content management distribution are scheduled to be added soon.
Sabre Corp has announced Sabre Dev Studio, a new developer portal to help developers integrate Sabre into their applications. Developers can access more than 150 APIs plus testing tools, documentation, prototypes and sample code; additional resources are available from Sabre in an open developer community. Sabre is also is introducing several mobile-friendly, sub-second response-time shopping and intelligence APIs to help developers build new search capabilities for travel. Examples of Sabre’s new travel services include six-month calendar shopping, shopping across hundreds of alternate airports, and shopping by budget or theme.
(www.accorhotels.com, www.swiss-belhotel.com, sabre.com)
The 103-room Marks Hotel Glasgow has implemented Pegasus Connect+ Premium. (www.markshotels.com, www.pegs.com)
The 80-room Opal Hotel in Idar-Oberstein, Germany has joined Magnuson Worldwide’s CRS1 hotel reservation platform. (www.opal-hotel.de, crs1.magnusonworldwide.com)
Travel Tripper has announced new content integration capabilities for the booking engine of its RezTrip multi-channel central reservation system (CRS), allowing hotels to showcase nearby attractions on an optional map included within the booking engine. Content that is input directly into the RezTrip CRS; no custom programming is required to generate the attractions on the map.
Travel Tripper is extending it’s RezTrip CRS multi-property shopping capability to include searching by offer codes across multiple hotels. Guests can now search for hotel chains offering group-wide promotions or look for negotiated rates across a collection of hotels. Hotels in a group or brand can set up Rate Plans with a common rate access code; when a guest searches for availability, the results are clearly split into hotels that offer the rate plan and hotels that don’t.
UniTravel has added car rental services to its hotel booking platform for travel agents, in partnership with major car rental providers such as Hertz, Avis, Europcar, Alamo, etc.  (www.unitravel.com)

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  • Cendyn/ONE receives three Gold, five Silver Communicator Awards from IAVA
  • Royal Cliff Hotel Group renews contract with ReviewPro
  • Shores Resort & Spa implements Flip.to
  • Kempinski expands agreement with Leonardo
  • Worldhotels renews contract with Leonardo
  • Social Traffic launches reputation builder tool
  • buuteeq launches Collections multi-property marketing management site
  • Hotel Imperial, Haiti, implements TripAdvisor’s TripConnect
  • ZDirect enhances Semantic Analysis Engine
  • HotelQuickly integrates TrustYou’s Meta-Reviews
  • Nor1 launches eReach to offer personalized contact throughout hotel reservation lifecycle
  • HeBS Digital’s CMS Premium named a finalist in 2014 American Business Awards
  • Lodging Interactive launches Social Voices by CoMMingle, offering 24/7 social listening/customer engagement

Cendyn/ONE has received three Gold Awards of Excellence and five Silver Awards of Distinction as part of the International Academy of the Visual Arts (IAVA) Communicator Awards, as follows:
– Website Design: three Gold Awards for Lost Valley Ranch, The Georgian Terrace and the OPAL Collection.
– Online Advertising: five Silver Awards for campaigns for Rosewood Hotels & Resort Jumby Bay, Hotel del Coronado Weddings, Omni Resorts La Costa Best Rate, The Breakers Palm Beach HMF and The Lodge at Woodloch Relaxation.
Asia’s Royal Cliff Hotel Group has renewed its contract with ReviewPro for online reputation management analytics. (www.royalcliff.com, www.reviewpro.com)
The 212-room Shores Resort & Spa, Daytona Beach, FL, has implemented Flip.to’s referral service. Guests using Flip.to to post about their bookings via their own social networks receive recognition by the property. (www.shoresresort.com, www.flip.to)
Kempinski Hotels Group has expanded its agreement with Leonardo Worldwide Corp.  A long-time user of Leonardo’s VScape Digital Asset Management System and VNetwork, Kempinski has upgraded its VScape subscription to Enterprise level and added a Workflow and Approval Engine.
Worldhotels has renewed its contract with Leonardo Worldwide Corp to manage the visual media on the group’s desktop and mobile worldhotels.com sites. Worldhotels’ VScape interface links directly to Leonardo’s VBrochure hotel property level online merchandising module.
(www.kempinski.com, worldhotels.com, www.leonardo.com)
Social Traffic has launched a reputation builder tool that presents customers with an opportunity to give feedback about their experience when they are next connected to the internet after their buying experience. A single click to rate their experience and offer feedback. The software directs happy customers to a thank you page requesting they duplicate their positive review onto public review sites; unhappy customers are redirected to a feedback page to provide further details for hotel attention off-line. Customers receive specific email follow up offers based on their sentiment. (http://pages.socialtraffic.biz/hotels/)
buuteeq has launched Collections, a portfolio site where managers can access multiple properties, brands and hotel groupings to update photos, launch promotions and edit content from a single point. Guests can also view any property from one site. Key features of Collections include:
– Property finder: guests can browse and locate their desired property through multiple visual experiences (map view, grid view, list view, custom tags, traditional search).
– Direct, seamless booking experience from the brand site right to the booking engine.
– Guest views of aggregate data at both the collection and property level with buuteeq’s proprietary 360 analytics, filtering by region, language, design, and additional variables.
Hotel Imperial, Haiti, has implemented TripAdvisor’s TripConnect with its Hotelogix cloud-based guest management system. (www.hotelimperialcap.com, www.tripadvisor.com)
ZDirect has enhanced its Semantic Analysis Engine to help marketers track customers’ comments about a hotel, its services, amenities and staff on social media channels, including Facebook and Twitter. (www.ZDirect.com)
HotelQuickly, a last-minute booking site focused on the Asia Pacific region, is integrating TrustYou’s recently released Meta-Reviews into its mobile apps. (www.hotelquickly.com, www.trustyou.com)
Nor1 has launched eReach, a mobile merchandising approach that helps hotels engage guests and generate ancillary revenues throughout the hotel reservation lifecycle via real-time, data-driven predictive targeting. eReach allows hotels to send guests personalized offers and recommendations, real-time for each specific traveler, based on variables and derived statistics providing a sophisticated understanding of each guest’s history, travel spending patterns and current itinerary. The application is already in use at the Fontainebleau Miami Beach and other hotels in America, Europe and Asia.  (www.nor1.com)
HeBS Digital’s proprietary CMS Premium has been named a finalist in the Best Software Programming/Design category in the 2014 American Business Awards. (www.HeBSDigital.com)
Lodging Interactive has launched Social Voices by CoMMingle, to provide hospitality clients with 24/7 social listening and social customer engagement services. Services include:
– Social Listening & Monitoring
– Social Engagement
– Social Customer Care & Support
– Social Risk & Crisis Management
– On-property guest support
In-house hotel guests can use Twitter to request hotel services or to share a concern or complaint; listening agents will engage with the guest and involve property staff as required. Social Voices provides guaranteed response service levels and enables hotels to provide “always on” customer service 24/7. (www.SocialVoices.com)

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  • Ostrovok joins SiteMinder’s RDX
  • Grand City Hotels selects SiteMinder’s Channel Manager
  • Frontdesk Anywhere integrates guest management software with PriceMatch
  • Tree of Life Resort & Spa implements eRevMax’s RateTiger
  • Host Hotel Systems completes two-way HostPMS interface with eRevMax’s Connect

Russian online travel agency (OTA) Ostrovok has joined SiteMinder’s RDX (Room Distribution Exchange) platform. Ostrovok averages more than one million visitors per month and offers bookings for 150,000 hotels in more than 200 countries.
Grand City Hotels has selected SiteMinder’s Channel Manager for two-way integration between multiple booking channels and its Micros Opera hotel management system at more than 80 of its 120 hotels in Europe.
(www.grandcityhotels.com, www.ostrovok.ru, www.siteminder.com)
Frontdesk Anywhere has integrated its guest management software with PriceMatch’s revenue management system, offering a single-sign-on combination of cloud-based applications aimed at providing seamless information flow for better analysis and pricing recommendations. (www.pricematch.travel, www.frontdeskanywhere.com)
Tree of Life Resort & Spa, Jaipur, India has implemented eRevMax’s RateTiger to for distribution services for its 14 villas across 16 sales channels.
Portugal-based Host Hotel Systems has completed a two-way interface between its HostPMS guest management system and eRevMax’s Connect for management of room availability, rates and reservations on multiple booking websites.
(www.treeofliferesorts.com, hostpms.com, www.erevmax.com)

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  • 22Miles launches hospitality digital signage and messaging system
  • EventGrid  launches private label event management application for hospitality
  • Cendyn Arcaneo introduces Strategic Meetings Management Software end-to-end suite
  • GenieConnect introduces iBeacon-enabled audience response system for events

22Miles has launched a hospitality digital signage and messaging system based on the Swift Publisher v4.0 cloud-based platform. The system helps organizations control event feeds, edit wayfinding, animate menus, enhance facility info, check flight status, promote membership, hotel deals and extended stay promotions, pull in Google Maps for nearby POI, update their interactive interfaces, push guest-room TV channels and publish mobile apps. (www.22miles.com)
Event management and ticketing vendor EventGrid  is launching a private label solution for hotels, resorts and conference centers to allow operators to offer groups and events an integrated tool to manage all the elements of their event on any device. The mobile-optimized system includes:
– Online registration and ticketing sales
– Promotion of events on Facebook, and Twitter
– Quick setup event web pages with no coding or HTML skills required
– Payments via credit card or PayPal
– E-Commerce store for product sales
– Mobile App to sell tickets at door, credit card swipe, mobile check-in
– Integration with CRM email marketing programs
– Travel booking (flights, hotels, trains, etc.)
– Seating chart creation tool
– Email marketing and push notifications
– Reporting and integration with Google Analytics
– Event logistics and planning
– Integration with Passbook and Apple’s iBeacons
Cendyn Arcaneo has introduced its Strategic Meetings Management Software end-to-end suite for the event industry, allowing clients to plan through Metron, source through RFP toolkit and eProposal, manage through getplanning, ePlanner, eMenus and getregistered, and measure through Event eInsight and Event eSurvey. (www.cendynarcaneo.com)
GenieConnect has introduced an iBeacon-enabled audience response system for commercial and corporate events. The software uses the proximity awareness of iBeacons to ‘push’ session content to attendees with the event app on their mobile devices, and, if desired, can lock their handset screen during the session to minimize distractions. All audience response mechanisms – live polling, surveys and Q&A management – are controlled by the presenter and carried out on attendees’ smartphones or tablets. GenieConnect has integrated Android into its iBeacon application and can extend its session content push function to any device equipped with Bluetooth Low Energy (BLE). (www.genie-connect.com)

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  • Frenchman’s Reef & Morning Star Marriott Beach Resort implements Clear Sky’s Food system
  • MICROS releases MICROS mTablet E-Series and MICROS Engagement interface

The Frenchman’s Reef & Morning Star Marriott Beach Resort has implemented Clear Sky Software’s Food inventory system, complementing the beverage module it installed last February. (www.marriott.com, www.clearskysoftware.com)
MICROS Systems has released its new MICROS mTablet E-Series and MICROS Engagement interface.
The mTablet runs on Microsoft Windows 8.1 Embedded Industry Pro, allowing staff members to perform multiple activities from one device. Available in eight-inch and eleven-inch sizes; the latter is fully compatible with the MICROS mStation base. Optional sleeves for either size provide secure payment functionality.
MICROS Engagement brings a highly animated and interactive element to the mTablet E-Series when running MICROS Simphony in a food and beverage establishment, offering a fluid, configurable and customizable touch UI with a modern look and feel. Interactive live tiles can display content including specials of the day and upcoming events, connection to the loyalty program, external content feeds for guest entertainment and the ability to take orders.

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  • Mobile-Simple to release mobile hospitality minibar management at HITEC
  • Samsung Electronics America releases LYNK REACH v3.0
  • Red Lion approves Bulk TV & Internet as provider of high definition programming
  • Eleven OS enhanced to optimize guests’ experience on mobile devices
  • James Hotels launches James Pocket Assistant mobile guest services app
  • Cosmopolitan Hotel Hong Kong, Cosmo Hotel Hong Kong, Dorsett Mongkok place smart handy phone in every guestroom

Mobile-Simple announced that it will release at HITEC a mobile approach to hospitality minibar management that is intended to work with all types of fridges and snack trays. (www.mobile-simple.com)
Samsung Electronics America has released v3.0 of its LYNK REACH (Remote Enhanced Active Control for Hospitality) software and hardware application, including a new, fully customizable user interface for managing, delivering and maintaining guestroom TV content from a single location. Available on all Samsung Hospitality TV models, LYNK REACH 3.0 can broadcast branded content and hotel information through an Interactive Program Guide (IPG), and manage a TV’s software settings, firmware and clone version from a central location. It is compatible with existing coaxial-based infrastructure. (www.samsung.com/us/business/hospitality)
Red Lion Hotels has approved Bulk TV & Internet as a provider of high definition programming services for many of its hotels. (www.redlion.com, www.bulktv.com)
Eleven has enhanced its ElevenOS guest Internet management software to help hotels optimize their guests’ experience on mobile devices. The new standard login screen determines if the guest is connecting with a mobile device and redistributes dynamic page content based on that device, defaulting to a portrait orientation, increased font size and enlarged buttons and input. A second version of the login screen re-styles the layout based on the browser width rather than the user device, using CSS Media Queries and making similar style changes. Both versions help decrease load times by trimming non-essential images and content. ElevenOS re-authenticates guest devices based on MAC addresses rather than cookies, to allow guests to stay logged in throughout their stay. Eleven has enhanced its backend settings to help hoteliers manage mobile Internet usage, such as allowing guests to use the same plan on multiple devices and setting limits to the number of devices per access plan. (www.elevenwireless.com)
Denihan’s James Hotels division has launched The James Pocket Assistant, a mobile app provided by GuestDriven that helps guests book a hotel reservation, extend a stay, check-in, receive express check-out, schedule a spa appointment, make dinner reservations, find tickets to local attractions, order in-room dining, request valet or luggage pick-up, contact a front desk or concierge agent, and more.  Inspired by The James’ concierge teams, the insider’s guides are designed to help visitors secure in-demand reservations and tickets and discover cultural destinations they wouldn’t typically experience. Another function allows guests to take self-guided art tours throughout the hotels’ art collections. Supplemental features to be added include pool and beach services at The James Royal Palm resort, 360 degree virtual tours and a transportation partnership with Uber. The James will also use Apple’s iBeacon technology to pinpoint iOS device users’ locations and offer them location-specific hotel perks and offers. (www.jameshotels.com)
The Cosmopolitan Hotel Hong Kong and its sister hotels Cosmo Hotel Hong Kong and Dorsett Mongkok Hong Kong, have placed a smart handy phone in every guestroom. The phones provide 24-hour free use of 3G internet and a personal hotspot for multi-device connectivity, unlimited local calls and IDD calls to the United States, United Kingdom, Australia, Singapore and China. Guests are free to use the phones throughout their stay, and enjoy 24-hour internet connection everywhere in the city. Pre-loaded features include interactive maps, a Hong Kong city guide and discounts for dining, nightlife, shops and local attractions. Upon check-out, every device’s memory is wiped clean and reset to its original configuration. (www.cosmopolitanhotel.com.hk, http://handy.travel/hk/en/hospitality)

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  • Resorts World Sentosa implements InvoTech Systems UHF-RFID Uniform System
  • Élan Hotels picks Optii Keeper for Élan Soho Suites, Darwin
  • pasUNITY announces Integration Hub Vendor Partner Program
  • PAS releases Push Button Management Fee Calculation function for pasCLOUD

Resorts World Sentosa has implemented InvoTech Systems UHF-RFID Uniform System to manage processing for more than 200,000 uniforms. The InvoTech system interfaces with the White Conveyors U-Pick-It System to deliver uniforms to the staff at 4 separate uniform distribution locations. (www.rwsentosa.com, www.invotech.com)
Élan Hotels has picked Optii Solutions’ Optii Keeper housekeeping management software for its Élan Soho Suites, Darwin, due to open this July. (www.Élanhotels.com, www.optiisolutions.com)
pasUNITY has announced its Integration Hub Vendor Partner Program. With over 600 connections already in place, the Integration HUB already connects to a majority of hotel financial applications. The partner program is intended to enhance these by partnering with vendors to strengthen their validation, offer extended data fields and improve the hand off process between them and the hotels.
PAS has release a Push Button Management Fee Calculation function for pasCLOUD, to capture the necessary property and external data and drivers automatically at month end close. It performs all needed fee calculations across the enterprise, creates and delivers the corresponding invoice forms through a secure web portal, and then auto posts all the needed entries at both the Corporate and Property levels.

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  • Shore Hotel installs intelligent energy storage system from Green Charge Networks

Santa Monica’s Shore Hotel has installed an intelligent energy storage system from Green Charge Networks, aiming to save an estimated 50 percent in demand charges annually. GreenStation combines historical energy use patterns with real-time weather data to predict demand, storing and discharging energy accordingly. Shore Hotel will also install an Electric Vehicle charging station, hoping to reduce demand charges from the electricity spikes associated with EV chargers. (www.shorehotel.com, www.greenchargenet.com)

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  • HTL Hotel, Stockholm opens with Bluetooth LE door locks from Zaplox linked to KABA mechanisms and Hetras guest management system

The 274-room HTL Hotel in Stockholm has opened with Bluetooth LE-controlled guestroom door locks from Sweden’s Zaplox linked to the hotel’s Hetras guest management system. On the day of arrival, the key and the room number are pushed to an app on the guest’s smart phone.  If a guest loses his smartphone, the battery dies or he just prefers not to use his phone, the hotel can issue RFID keycards for the underlying KABA lock mechanism. (htlhotels.com, www.hetras.com, www.kaba-ilco.com, www.zaplox.com)

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