June 17, 2014

In this issue…

People on the Move

Guest Management Systems

Reservations

Marketing / Management

Revenue Management

Sales & Catering, Meeting Planning

F&B / POS

Spa / Golf / Leisure Activities

Guest Services

Back Office

Engineering

Communications / Infrastructure

Security

JUNE 4 – 17, 2014

TOP O’ THE NEWS

  • Wave of acquisitions stands out from the HITEC press release avalanche

One of the challenges vendors face at HITEC is making their individual voices heard above the avalanche of press releases they all put out, whether they’re about new products, significant new sales or just “we’re exhibiting, come and see us” notices. Some news items are big enough to stand out all on their own, however, and the most prominent ones over the last week have been about takeovers.
The big news – Oracle buying Micros – came out just as we were going to press, not as an official release but reported by several business magazines as a “strong probability”. I’m not sure how much of a game-changer this would be if it came to fruition; after all, how much more dominant could Micros be in this industry? Nevertheless, major companies such as Oracle don’t always have an appreciation for the value of supporting the smaller players such as independent hotels and small groups.
The other major acquisition news of the past week has been Priceline’s multi-pronged takeover of several vendors in different hospitality sectors, including restaurant reservations leader OpenTable, fast-growing digital marketing specialist Buteeq and guest management system start-up HotelNinjas. This is a fascinating and fast-paced expansion of Priceline’s presence in hospitality technology, and it will be really interesting to see how its strategy shapes up. Clearly it’s determined to make a much wider impression on the industry than it’s had so far as an innovative provider of booking services.
With a major expansion of flexible, mobile-based products covering ever more areas of operations, and with Agilysys unveiling its long-awaited from-the-ground-up new guest management system, this is shaping up to be a memorable HITEC. I hope you’ve already made appointments to see everyone on your list! See you at the show.
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PEOPLE ON THE MOVE

  • HFTP recognizes notable women in hotel technology
  • Michael Zetterlund joins Ariane Systems as Product & Marketing Director
  • Keli McCormack appointed Regional Director of Sales, Western Region at nSight
  • Rene Arredondo C. Moreno joins hotel SystemsPro as Director General for Latin America
  • Shaji Kuriakose appointed Director of Sales and Operations for FCS Computer Systems in India
  • Steve Silbar joins FCS Computer Systems as National Sales Director, North America
  • Elizabeth Harz appointed President of Media at Adara
  • David Goldstone re-joins SONIFI Solutions as Senior VP of Global Strategic Relationships

HFTP is publishing a special feature on some of the hospitality technology industry’s notable and influential female IT executives from around the globe, as part of an annual Special Report for HITEC to be distributed in conjunction with the event. The e-publication will be available at www.hitec.org on Friday, June 20. The women featured are:
• Carol Beggs, CHTP -Director of Technology, Chatham Bars Inn
• Christina Cornwell – Senior Director Technology Asia Pacific, Hilton Worldwide
• Cindy Estis Green – Co-founder and CEO, Kalibri Labs
• Diane Estner – CEO, Danni Enterprises
• Kristin Intress – Managing Director/CEO, Worldhotels
• Flo Lugli – Principal, Navesink Advisory Group, LLC
• Sherry Marek – Vice President/Owner, Datavision Technologies
• Kirsten Mollé – Director, ProTempIT Ltd.
• Allison Morris, CHTP – Corporate Director of IT, American Casino & Entertainment Properties, LLC
• Monika Nerger – Global Chief Information Officer, Mandarin Oriental Hotel Group
• Vanessa Ogle – Chief Executive Officer, Enseo, Inc.
• Valyn Perini – Consultant
• Sophie Pommois – Project Director Global Distribution, GHA — Global Hotel Alliance
• Connie Rheams – Senior Vice President, Business Development, Indra Company
• Ursula Rhode – Chief Operating Officer, Genares Worldwide Reservation Services
• Kris Singleton – Chief Information Officer, The Cosmopolitan of Las Vegas
• Naomi Stark – President, Stark Service Solutions, LLC
• Menka Uttamchandani – Vice President of Business Intelligence, Denihan Hospitality Group
• Yvette Vincent – Senior Director of Information Systems, Delaware North Companies, Inc.
• Jing Zhu – President and CEO, 3D Networks China Co., Ltd.
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Michael Zetterlund has joined Ariane Systems as Product & Marketing Director. With an extensive background in hotel technology over 15 years, Mr. Zetterland was most recently Product Management Director at Swisscom Hospitality; he had earlier served in various central IT positions at Nordic Choice Hotels.
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Keli McCormack has been appointed Regional Director of Sales, Western Region at nSight. With a 20-year career in revenue management, digital marketing and business intelligence, Ms. McCormack was formerly Director of Sales at TravelClick, where she served for 14 years.
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Rene Arredondo C. Moreno has joined hotel SystemsPro as Director General for Latin America, based in Mexico City. Mr. Moreno is an attorney and former advisor to the Ministry of Economy in Mexico, and has previously operated a meeting planning company with multiple partnerships.
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Shaji Kuriakose has been appointed Director of Sales and Operations for FCS Computer Systems in India. With more than 23 years of experience prior to joining FCS, Mr. Kuriakose previously led business development and account management activities for iBAHN India, and earlier worked for DOCOMO InterTouch (previously MagiNet) and HCL Infosystems.
Steve Silbar has joined FCS Computer Systems as National Sales Director, North America. Most recently VP Sales at Runtriz, Mr. Silbar has previously served in marketing and business development leadership positions at Onity, StarCite and NxTV, as well as in sales and marketing roles with Red Lion hotels, Wyndham and Renaissance.
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Elizabeth Harz has been appointed President of Media at travel data and analytics vendor Adara. Ms. Harz has more than twenty years of experience in technology-driven marketing, ost recently as Vice President of Business Development at Chegg. She was earlier Senior Vice President of Media Sales at Electronic Arts and spent five years at Yahoo in a variety of leadership roles, ending as Vice President of Marketing Insights. She started her career with ten years at Ziff Davis Media and CNet.
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David Goldstone has re-joined SONIFI Solutions, as Senior VP of Global Strategic Relationships; he had served as SONIFI’s Vice President of Sales and Hotel Relations from 2007 to 2012. Prior to rejoining SONIFI, Mr. Goldstone was Executive Vice President of Global Sales for Quadriga; he has also held senior-level sales positions at On Command and Panasonic.
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GUEST MANAGEMENT SYSTEMS

  • Agilysys to launch new cloud-based guest management system, rGuest, at HITEC
  • Priceline’s Booking.com buys Spanish GMS vendor HotelNinjas
  • Itesso developing Google Glass-assisted hotel check-in application
  • RDP chooses Shift4 as exclusive payment gateway provider
  • B4Checkin integrates booking engine with First Atlantic Commerce

Agilysys will launch its much-anticipated new cloud-based guest management system, rGuest, at HITEC. (www.agilysys.com)
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Priceline’s Booking.com subsidiary has bought Spanish GMS vendor HotelNinjas. The two year old company is currently working on a second iteration of its cloud-based product, which sits on top of the Salesforce.com platform. (www.hotelninjas.com, www.booking.com)
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Itesso has announced development of a Google Glass-assisted hotel check-in application, which will be demonstrated at HITEC. Used with its cloud-native Enterprise Lodging System (ELS), the application allows hotel staff to recognize guests by comparing a Glass picture taken of them with the LinkedIn pictures of all arriving guests; a simple voice command checks the guest in.  (www.itesso.com)
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Resort Data Processing (RDP) has chosen Shift4 as the exclusive payment gateway provider for future releases of RDPWin Version 4, IRM.Net, and Mobile IRM for smartphones and tablets. (www.shift4.com, www.resortdata.com)
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B4Checkin has integrated its booking engine with online payment services provider First Atlantic Commerce, allowing its customers to accept online credit and debit card payments. (www.firstatlanticcommerce.com, www.b4checkin.com)
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RESERVATIONS

  • Sceptre integrates WindsurferCRS with Merchant Link’s TransactionVault
  • TripAdvisor launches instant booking feature on mobile app and mobile website
  • nuTravel integrates tripBAM’s “cluster” shopping processes
  • Apstar Tours, Ghana, lists 100 hotels with Busy Rooms
  • NAVIS announces NAVIS Reach CRM tool
  • NAVIS opens Eastern Regional Office in Orlando
  • Dedeman Bostanci implements HotelIQ Business Intelligence

Sceptre Hospitality Resources has integrated its WindsurferCRS with Merchant Link’s TransactionVault, ensuring that WindsurferCRS can tokenize card data and not see or store sensitive credit card information, reducing the scope of a hotel’s PCI initiatives. (www.merchantlink.com, sceptrehospitality.com)
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TripAdvisor has launched an instant booking feature on its mobile app and mobile website for smart phones, allowing travelers to book a hotel through TripAdvisor booking partners without leaving the TripAdvisor site experience. Instant booking is currently available in the USA; instant booking launch partners include Choice Hotels, Getaroom.com and Tingo. A gradual roll out to additional markets and with more partners is expected later this year. (www.tripadvisor.com)
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nuTravel has integrated tripBAM’s “cluster” shopping processes into its enterprise travel booking application. Working in partnership with direct corporate clients and TMCs, new and modified traveler hotel booking data from nuTravel is sent to tripBAM to shop for lower rates against a cluster of comparable, preferred hotels.  If a lower rate is found, the traveler can click a button to tell nuTravel to re-book and confirm the lower rate option. (www.tripbam.com, www.nutravel.com)
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Apstar Tours, Ghana, has listed 100 hotels across Ghana, Nigeria, Sierra Leone, Mali, Burkina Faso, Ivory Coast and Guinea with Busy Rooms central reservation system for connection to global distribution partners. (www.busy-rooms.com)
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NAVIS has announced NAVIS Reach, a CRM tool that allows operators to combine data from online and offline systems for automated, targeted email campaigns based on guest interests, with real-time results tracking.
NAVIS has opened a new Eastern Regional Office in Orlando, FL, in the Millennia Lakes business complex.
(www.thenavisway.com)
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Dedeman Bostanci has implemented Intelligent Hospitality’s HotelIQ Business Intelligence hotel reporting and analytics tool; its sister propertry Dedeman Istanbul was the first hotel in Istanbul to use the system. (www.dedeman.com, www.intelligent-hospitality.com)
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MARKETING / MANAGEMENT

  • Red Lion Hotels selects HeBS Digital for digital marketing services
  • Minor Hotel Group picks Leonardo for its Anantara, AVANI, and Per AQUUM brands
  • Skyscanner picks Leonardo to source visual content for hotels listed on its flight search website
  • Sunway Hotels & Apartments picks ZDirect for nine properties in Spain
  • Stoney Creek Hospitality selects ZDirect for 13 properties
  • Priceline acquires Buuteeq
  • MakeMyTrip integrates TrustYou’s Meta-Reviews
  • Wego adds TrustYou’s Meta-Reviews 
  • TrustYou enhances reporting services
  • Zentano launches personalized guest communications platform

Red Lion Hotels has selected HeBS Digital to provide a range of digital marketing services. (www.redlion.com, www.HeBSDigital.com)
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Minor Hotel Group (MHG) has selected Leonardo Worldwide to enhance the visual content display for its Anantara, AVANI, and Per AQUUM branded hotels. MHG operates over 100 properties in 14 countries across Asia Pacific, the Middle East, Africa and the Indian Ocean. The agreement includes an upgraded subscription to the Enterprise level of Leonardo’s VScape Digital Asset Management System.
Skyscanner has contracted with Leonardo Worldwide’s MediaConnect service to source visual content for hotels listed on its flight search website.
(www.minorinternational.com., www.skyscanner.com, www.leonardo.com)
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Sunway Hotels & Apartments has selected ZDirect to automate guest communications for its nine properties in Spain. The Hotel Club Sunway Punta Prima in Formentera and the Hotel Sunway Playa Golf Hotel & Spa in Sitges are already installing ZDirect’s ZMail, which will enable the properties to send intelligent and personalized confirmations, pre-arrival emails, post-departure emails, and guest satisfaction surveys automatically via email, mobile communication, SMS, and social networks. This is ZDirect’s first client in the Spain hotel market.
Stoney Creek Hospitality has selected ZDirect for digital marketing services for its 13 properties, which include 11 Stoney Creek Hotel & Conference Center facilities, the Grand Lodge Waterpark Resort and the Historic Park Inn. A 14th property in Independence, MO., will be added in the Fall.
(www.sunway.es, www.stoneycreekhotels.com, www.zdirect.com)
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The Priceline Group has acquired digital marketers Buuteeq. Headquartered in Seattle, Buuteeq will continue to operate as an independent business within The Priceline Group, joining other units such as Booking.com and Kayak. (www.buuteeq.com, www.priceline.com)
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Indian OTA MakeMyTrip has integrated TrustYou’s Meta-Reviews into its MakeMyTrip site and affiliates.
Wego has added TrustYou’s Meta-Reviews summaries for all hotels on its site.
TrustYou has enhanced its reporting service with template responses in 16 languages to help hotels respond to all reviews, hotel-set historical benchmarks for performance monitoring (e.g. Q1 2014 versus Q1 2013) on their Portfolio and Comparison tiles, and a new Guest Profile tile to break down comments by various demographics (business travelers, couples, families, etc.).
(www.makemytrip.com, www.wego.com, www.trustyou.com)
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Zentano has launched a personalized guest communications platform, aimed at maximizing guest lifetime revenue. Zentano combines high response email, direct mail and mobile campaigns to attract, engage, upsell, retain and recapture guests through the entire guest experience-before, during and after their stay. (www.zentano.com)
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REVENUE MANAGEMENT

  • Getaroom.com, BookIt.com and JTB Hawaii sign with SiteMinder’s RDX
  • The Montcalm, Park Grand London and Shaftesbury Hotels group extends IDeaS RMS to London Premier Hotels brand
  • MELIÃ Bali adopts IDeaS RMS
  • IDeaS celebrates 25th anniversary
  • SnapShot launches beta version of hotel demand management system
  • eRevMax launches Managed Reports Service

Booking channels Getaroom.com, BookIt.com and JTB Hawaii have signed with SiteMinder’s RDX (Room Distribution Exchange) platform for two-way, real-time XML connection to Guest Management Systems (GMS) and Central Reservation Systems (CRS) worldwide. RDX currently supports over 50 channel management applications, including SiteMinder’s own The Channel Manager. (Getaroom.com, BookIt.com, www.jtb-hawaii.com, www.siteminder.com)
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The Montcalm, Park Grand London and Shaftesbury Hotels group has successfully extended IDeaS Revenue Solutions’ Revenue Management System (RMS) to key properties within its London Premier Hotels brand.
The 494-room MELIÃ Bali has adopted IDeaS Revenue Management System.
IDeaS Revenue Solutions is celebrating its 25th anniversary. Founded in 1989, it began with a partnership with Minneapolis-based Northwest Airlines, but soon shifted focus to hotels. Acquired by SAS In 2008, IDeaS now has an installation base of 5,000 hotel properties across 94 countries.
(www.shaftesburyhotels.com, www.melia.com, www.ideas.com)
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Austria-based SnapShot has launched the beta version of its hotel demand management system. With a platform consisting of three main pillars (education, consulting & cloud-based technology), the education initiative was launched as a five-day course in early May at ESSEC in Paris. The technology platform helps hotels manage all of their market & performance intelligence data by aggregating the information into a dashboard, and shifts the hotel’s budget, forecast & strategy tools into the cloud to track the cost of distribution & acquisition in real time. Approximately 15 brands are testing the concept as Early Adopters; current plans are to deploy Version 1 in autumn 2014. (www.snapshot.travel)
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eRevMax has launched its Managed Reports Service, which integrates rate data from over 42,000 hotel sites and 100 travel sites into reports with key market insights. Delivered at pre-scheduled times and intervals, Managed Reports helps hoteliers analyze pricing strategies. Managed Reports are available in several formats & reporting periodicities. (www.erevmax.com)
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SALES & CATERING, MEETING PLANNING

  • Dolce Hotels and Resorts selects Sertifi
  • Lanyon launches Hotel Spend Management ROI Calculator

Dolce Hotels and Resorts has selected Sertifi’s closing automation software to allow customers to sign event contracts electronically and pay event deposits. (www.dolce.com, www.sertifi.com)
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Lanyon has launched a Hotel Spend Management ROI Calculator on its web site. Created in conjunction with Hobson & Company, the calculator allows site visitors to preview the financial value to their organization of Lanyon’s Transient Sourcing product. (www.lanyon.com/roicalculator/)
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F&B/POINT OF SALE

  • Agilysys introduces Analytics v2.0 business intelligence application for InfoGenesis
  • Priceline buys OpenTable
  • Choice Hotels partners with Zuppler for guest ordering from local restaurants
  • TripAdvisor acquires LaFourchette restaurant booking service
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Agilysys has introduced its Analytics v2.0 business intelligence application, a subscription service which consolidates data across disparate systems and multiple locations into a single integrated source for reporting, auditing and predictive analysis. Initially available on the Apple iPad for InfoGenesis POS hosted Software-as-a-Service (SaaS) customers, the system has been optimized for use by single-pass managed foodservice providers. It is expected to support traditional hosted InfoGenesis POS customers and multi-pass foodservice operations later this year. (www.agilysys.com)
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Priceline is buying restaurant booking service OpenTable. OpenTable will continue to run as an independent business from its San Francisco offices, retaining its existing management team. Created in 1998, OpenTable now has 600 staff and a presence in almost 20 markets around the world, including China, Canada, Japan, Ireland and Mexico. (www.opentable.com, www.priceline.com)
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Choice Hotels has partnered with Zuppler to offer ChoiceHotelsMenus.com, a site for Choice guests to order and pay for in-room dining delivered from the area’s most popular restaurants. Over 250 Choice Hotels currently use the product; guests can access the technology online or download an app for either iOS or Android platforms. Zuppler provides marketing materials for the front desk, meeting spaces and guest rooms. Zuppler’s network of restaurant chains includes Subway, California Pizza Kitchen and T.G.I. Friday; features include allowing guests to arrange for their orders to be delivered at the same time they arrive at the hotel. (www.zuppler.com, www.choicehotels.com)
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TripAdvisor has acquired LaFourchette, a web and mobile booking service for restaurants in France, Spain and Switzerland. The Paris, France-based company also supplies restaurants with booking, data management and discounting tools. LaFourchette will continue to operate from its existing European bases, with main offices in Paris and Barcelona; it operates under the brand names Eltenedor in Spain and TheFork in the UK. (www.lafourchettepro.com, www.tripadvisor.com)
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SPA/GOLF/LEISURE ACTIVITIES

  • Infor partners with Booker Software
  • ResortSuite releases tablet-based SPA Check-In Application

Infor has announced a partnership with Booker Software to offer Booker activity management software to its hotel clients to manage and schedule spa, salon, golf, classes and other recreational activities. Guest activities can be paid for through Booker’s integrated POS or routed to the guest’s account in Infor’s Hospitality Management Solution (HMS). (www.booker.com, www.infor.com)
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ResortSuite has released its new tablet-based SPA Check-In Application, part of its OPS (Operations) framework for iOS or Android tablet-based devices. ResortSuite SPA Check-In allows a staff member to check in a guest from an arrivals list, view details about the guest and their services, hand the tablet to the guest for completion of an intake form, health questionnaire and/or waiver signature. Guests can also view their itinerary and service details. The app synchronizes with the ResortSuite SPA (Services, Programs, Activities) module for schedules, guest preferences and alerts. (www.resortsuite.com)
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GUEST SERVICES

  • Moxy Milan Malpensa Airport selects Otrum
  • Marriott and MIT develop Six Degrees app using LinkedIn to connect people staying at the same hotel
  • Marcus installs Tesla High Power Charging Stations at over two-thirds of owned /managed properties in US
  • Hotel WiFi Test report compares WiFi cost, bandwidth at chain, independent properties
  • ZDirect integrates ZMail with Google Now
  • Bartech introduces BarTouch app for manually managing any vendor’s minibars
  • InterCityHotels offer guests access to digital media library
  • Starwood releases SPG app for Google Glass

The new Moxy Milan Malpensa Airport in Italy, opening in September, has selected Otrum to provide guestroom technology and the guest WiFi network in co-operation with its partner Fourteen IP. Each room will have a 42″ Smart TV by LG, driven by Otrum Enterprise Smart integrated with Apple TV for AirPlay guest connectivity, Bluetooth sound bar and a dedicated in-room WiFi hotspot. MOXY Hotels is Marriott’s new “lifestyle” hotel brand, projected to reach 150 hotels within the next ten years.
Marriott and MIT have developed Six Degrees, a new app using LinkedIn to connect people with shared interests staying at the same hotel. The app lets guests sign in using LinkedIn, then uses their LinkedIn profiles to match people who attended the same school, were members of the same fraternity or have similar interests. A series of physical lobby features, including an interactive digital screen and LED table, also help to connect guests; when a user places his or her phone on the LED table, lights will illuminate based on their connections to others seated nearby. Hotel staff can also use the app to organize group events, such as wine tastings or rock climbing excursions. The app was initially developed by several students in an undergraduate class at MIT last spring, and was then taken up by the MIT Mobile Experience Lab. Marriott plans to test the app at a property close to the MIT campus during June and may later expand to around 12 hotels for further testing.
(www.marriott.com, www.otrum.com)
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Marcus Hotels & Resorts has installed Tesla High Power Charging Stations at more than two-thirds of its owned and managed properties in the US. The stations offer a fast charging option for Tesla Model S electric car owners, providing more than twice the power of normal charging stations. More installations are planned at the remaining properties in the coming months. (www.marcushotels.com)
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Hotel WiFi Test has released a report comparing the WiFi services in large hotel chains and independent properties around the world, based on cost and bandwidth. It reported that there is a lower chance of independent hotels offering free WiFi, but their speed is typically above average. In one of the cheapest hotel chains, Quality, WiFi is usually free but demonstrated the fastest WiFi speed of the evaluated hotel chains. In contrast, full-service Marriott Hotels and Resorts usually charge for WiFi that was not significantly faster than that at independent hotels, nor at various other chains that frequently offer it for free. Travelers loyal to the Marriott brand would find that WiFi at Courtyard by Marriott properties, especially in the United States, will most likely be free and even a bit faster than in the full-service Marriott Hotels and Resorts. The two other relatively high-end hotel chains are similar to Marriott’s WiFi standards; Sheraton offers free WiFi more often but it is notably slower, while at Hilton Hotels and Resorts the chances of free WiFi are about the same as at Marriott, although the speed is significantly higher. (www.hotelwifitest.com)
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ZDirect has integrated its ZMail electronic communications platform with Google Now, generating Google Action Cards to let hotel guests access information when needed, including check-in times and directions to the property. For example, on the day of hotel check-in ZDirect will display a Google Action Card on the traveler’s phone with property information that prompts the guest to call the hotel or get maps and directions. Morgans Hotel Group has been using ZDirect’s Google Action Cards by ZDirect since March. (www.zdirect.com)
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Bartech has introduced BarTouch, a Web-based app for manually managing any vendor’s minibars. Minibar attendants access the software from any smart mobile device, can post guests’ consumptions directly to their folio via the Property Management System (PMS) and post maintenance issues such as broken hardware or failing refrigeration. BarTouch also provides management with statistics on guest consumption. (www.bartech.com)
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Steigenberger’s InterCityHotel brand is offering guests at its 36 properties in Germany and Austria access to a digital media library with a selection of national and international newspapers and periodicals.  Publications will be downloadable in PDF format and can be read and saved on a laptop, tablet or smart phone. The selection available includes publications such as the FAZ, the  Süddeutsche Zeitung, Zeit, Handelsblatt, the International Herald Tribune, USA Today, Le Figaro and the Financial Times, as well as periodicals and magazines such as Chip, Vogue, Cosmopolitan and Wirtschaftswoche. (en.intercityhotel.com)
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Starwood Hotels & Resorts Worldwide has released an SPG app for Google Glass, which will allow guests to review their SPG account, search and book any of Starwood’s 1,200 hotels, call for turn-by-turn directions and explore hotel amenities. The app takes advantage of Glass’s unique features, including voice command search and geo location; it is also state aware, being able to display upcoming stays, recognize arrival at a Starwood property, and customize the user experience accordingly. (www.spg.com/glass)
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BACK OFFICE

  • UniFocus upgrades STAFFScope with corporate level dashboard
  • InvoTech Systems now in 25 countries
  • pasUNITY migrates 400+ centralized accounting users to cloud with less than 6 days of resource effort

UniFocus has upgraded its STAFFScope employee feedback and engagement application with a corporate level dashboard, allowing executives to view collective performance and quantifiable business intelligence. (www.UniFocus.com )
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InvoTech Systems, Inc. announced that it has signed new clients in Ireland, the United Kingdom, Chile, the Dominican Republic, and Singapore, and has now expanded its business to 25 countries. It has also extended its multilingual system functionality to include Spanish and Chinese. (www.invotech.com)
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pasUNITY announced that it recently migrated over 400 centralized accounting users at one of the world’s Top 100 global hotel management companies to a private Custom Cloud infrastructure with less than 6 days of resource effort.  (www.pasunity.com)
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ENGINEERING

  • hotel SystemsPro launches property ServicePro  in Mexico and Latin America
  • Interel RMS now fully certified to HTNG specifications, implementing five sets of messages

hotel SystemsPro has announced the international launch of its property ServicePro web-based facilities and asset management software for clients in Mexico and Latin America.  The system is currently being implemented in hotels across Mexico; it is currently available in Spanish and English, and will be available in Portuguese version in 3Q. (www.hotelsystemspro.com)
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Interel RMS became the first room control management system to become fully certified to HTNG specifications, implementing five sets of messages to support the provisioning, personalization and monitoring of guest-room devices, as well as key cutting. (www.interelme.com/hospitality/)
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COMMUNICATIONS/INFRASTRUCTURE

  • OKKO Hotels selects Swisscom Hospitality as IP networks and applications partner

OKKO Hotels, a new hotel chain in France, has selected Swisscom Hospitality as its IP networks and applications partner, delivering the hotel networks, high-speed Internet, connected hotel TV and voice services chain-wide. The first OKKO Hotel has gone live in Nantes, France; two more openings are planned for this year in Grenoble and Lyon. The OKKO Hotel Nantes offers guests free high-speed internet access in all hotel areas, a credit of 10 euros for IP voice calls, interactive TV menu options and free videos on demand. When entering the hotel, the guest receives a mobile key on his Smartphone (which he registered during reservation) allowing him to go straight to his room without stopping at the front-desk. Housekeeping staff receive notification of checked-out rooms on their tablet devices, allowing them to service the room at once and report back to the front-desk. Swisscom supports OKKO Hotels through a service manager based in in France and from its network operations center in  Lisbon, Portugal. (www.okkohotels.com/en, www.swisscom.ch/en/business/hospitality.html)
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SECURITY

  • Hotel Hugo, New York, implements VingCard’s Signature RFID guestroom door locks
  • White Lodging standardizes on Kaba’s Saflok Quantum and RT RFID guestroom door locks for all retrofits and new properties

The newly opened 122-room Hotel Hugo, New York, has implemented VingCard Elsafe’s Signature RFID guestroom door locks, linked by Vingcard’s VISIONLINE wireless networking platform to a central property server. (www.hotelhugony.com, www.vingcardelsafe.com)
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White Lodging has selected Kaba’s Saflok Quantum and RT RFID guestroom door locks for more than 30 Marriott, Hilton, Hyatt, IHG, and other flagged properties, replacing non-PMS-interfaced magstripe locks with fully interfaced RFID locks. Installation began in 4Q 2013 with is expected to be complete in early 2014. A number of systems will also be integrated with the property’s guestroom energy management system. White Lodging has standardized on RFID lock systems for its replacement systems and for all new construction; 10 hotels will open this year. (www.whitelodging.com, www.kabalodging.com )
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