July 9, 2013

In this issue…

People on the Move

Guest Management Systems

Reservations

Marketing / Management

Revenue Management

Sales & Catering, Meeting Planning

F&B / POS

Guest Services

Back Office

Engineering

Communications / Infrastructure

Security

JUNE 20 – JULY 9, 2013

TOP O’ THE NEWS

  • Reflections on HITEC 2013

Another HITEC, another pair of aching feet… It was definitely a good show with excellent attendance, though technology-wise it did seem a little incremental, with most vendors showing enhancements to existing products rather than completely new developments. Some exceptions, for sure, but overall it seemed the industry was taking a breather. I confidently expect all those vendors working feverishly on new products and significant releases to disagree with me, and hope they keep me in the loop with their efforts.
One area with a lot of activity seemed to be guest service apps for mobile devices. This seems to have replaced Internet access as the category with far too many vendors chasing the same market segment, with little distinction between me-too products. These are useful applications, especially if properly integrated with the rest of the hotel software, but there are already several mature and successful examples on the market and too many of the newcomers seemed hard to tell apart. I still hold to the belief that the most successful such apps will be those that offer the most appealing combination of services with excellent integration to the back-of-house request-fulfillment systems and, most important, with the most compelling user interface. Something truly inspired would really break ahead of the current pack.
As you’ll see from the length of this newsletter, HITEC lived up to its reputation as the place both to make new or updated product announcements and to network and find or confirm new job opportunities. I mean, just look at the number of People on the Move below! Minneapolis also lived up to its reputation as THE place to hold HITEC; despite the relatively high temperature and humidity (neither of which matched Baltimore, Orlando or Austin at their worst) its winning combination of a delightful downtown area and highly convenient walking access between convention center, hotels and vendor reception locations really made a difference in post-event networking and socializing.
It would be hard to improve on the location of the opening reception, on a beautiful island in the Mississippi next to the falls with plenty of space to wander away from the entertainment and chat quietly with friends and contacts by the river. Even the traditional Newmarket/MTech party on Wednesday evening was less deafening than usual, and maybe even more popular as a result. How about it, Frank? Can we make sure Minneapolis is part of the regular rotation?
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PEOPLE ON THE MOVE

  • Jeff Karlson appointed Group VP of International Sales at Passkey International
  • Jessie Becker joins Room 77 as Chief Marketing Officer
  • Doug Aley hired by Room 77 as VP Product and Corporate Development
  • Lindy Veitenheimer joins iRiS as Sales Director
  • Chris Atkin becomes Chief Commercial Officer at iRiS
  • Darren Panto moves to Business Development Director at iRiS
  • Harri Makela joins Quadriga as SVP Sales and Operations, Quadriga Asia
  • Rick Swift is new SVP of Sales at Quadriga Americas
  • John Froland joins Quadriga Americas as Regional Sales Director Northeast and Mid- Atlantic
  • Stephen Carpenter appointed Senior Director of Operations at Quadriga Americas
  • Robert Snyder, Damon Smith join Quadriga Americas’ support team
  • Matthew Rossi hired as VP Finance at Quadriga Americas
  • Deb Sander joins Swisscom Hospitality as Senior Manager, Americas NOC
  • Brian Fillo, Graham Macdonald hired by Swisscom as Directors of Business Development
  • Mark Houser joins AutoClerk as Chief of Operations
  • David DeLalio is new Regional Director of Sales, Western US at innRoad
  • Paul Payette is new EVP Business Development at Uniguest
  • Craig Chait joins Xn HS as SVP Sales & Marketing, Asia Pacific and Managing Director of Xn’s Australian business unit

Jeff Karlson has been appointed Group VP of International Sales at Passkey International. Mr. Karlson brings over 27 years of international senior hospitality experience, including positions at IHG, Starwood, Hilton, Guoman & Thistle, and NH Hotels.
**
Jessie Becker, a former Netflix marketing executive, has joined hotel search engine Room 77 as Chief Marketing Officer. Ms. Becker was most recently interim chief marketing officer at Netflix, which she joined in 2000; she had earlier worked at Amazon.com, Oracle and IRI Software.
Doug Aley has been hired by Room 77 as Vice President of Product and Corporate Development. Mr. Aley most recently held the same position at Zulily, a daily deals company, and was previously Chief of Member Experiences at Lockerz after it acquired Off & Away, an auction-based travel startup which he had co-founded and led as CEO. He had earlier served as Vice President of Marketing and Business Development at Jott Networks and led product management efforts in retail and digital categories at Amazon.com.
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Lindy Veitenheimer has joined iRiS as Sales Director, with a position on the Board. Ms. Veitenheimer brings ten years of international hospitality experience in the design sector.
Following Ms. Veitenheimer’s appointment, Chris Atkin has taken up the position of Chief Commercial Officer and Darren Panto has moved to Business Development Director.
**
Harri Makela has joined Quadriga as Senior Vice President of Sales and Operations, Quadriga Asia. Based in Thailand, Mr. Makela brings 15 years of hospitality technology and operations experience gained throughout the whole Asian region. Most recently founder and owner of consultancy firm Global Channel, he was previously COO at DOCOMO intertouch in Singapore after serving 13 years with Maginet in several senior positions. He had earlier served in senior management positions with interContinental Hotels Group in Amsterdam and in the USA.
Rick Swift is the new Senior VP of Sales at Quadriga Americas; he has over 25 years of experience in the Hospitality TV industry.
John Froland has joined the team as Regional Sales Director for key brand accounts and the Northeast and Mid- Atlantic territory; he has extensive experience through his time served with Sharp, On Command and most recently LodgeNet.
Stephen Carpenter has been appointed as Senior Director of Operations to direct the deployment of Quadriga Americas’ Field Support and Service teams. The former National Director of Installations at On Command Corp, Mr. Froland also spent 6 years serving as Technical Systems Manager for Fairmont Hotels.
Also joining the Operations team are Robert Snyder, a Senior Project Manager with more than 20 years of service industry experience, and Damon Smith who leads the Customer Support and Logistics Team.
Matthew Rossi has been hired as Vice President Finance, bringing with him more than 20 years’ experience in finance and financial management, strategic planning, corporate development and accounting.
**
Deb Sander has joined Swisscom Hospitality as Senior Manager, Americas NOC, based in Dulles, VA. Ms. Sander comes to Swisscom directly from serving ten years at Marriott International, most recently in managerial positions at Marriott’s Network Operations Center (NOC) in nearby Frederick, Maryland.
Brian Fillo and Graham Macdonald have been hired by Swisscom as Directors of Business Development. Mr. Fillo comes from Guest-Tek, where he spent over thirteen years in senior sales positions, including VP EMEA, Global Account Manager for Starwood and National Account Manager. Mr. Macdonald was most recently at IBAHN, and was earlier a senior sales account manager at Stayonline / Lodgenet and a Regional VP of sales at Lorica Solutions.
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Mark Houser has joined AutoClerk as Chief of Operations. Most recently CTO at Roomlinx, Mr. Houser brings over 25 years of industry experience. Before Roomlinx he spent 17 years at Multi-Systems, Inc. (MSI), where he held various positions, including Chief Operating and Chief Information Officer. He had served earlier with Honeywell Hospitality Systems and International Property Control Systems (IPCS).
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David DeLalio has joined innRoad as Regional Director of Sales, Western US. Mr. Delalio has worked in hospitality sales for the past 12 years, most recently as Senior Market Manager at Orbitz Worldwide.
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Paul Payette is the new Executive Vice President, Business Development at Uniguest. Most recently Chief Innovation & Partnerships Officer for R66T Digital Media/OnSite Concierge, Mr. Payette earlier served Choice Hotels International as Senior Director of Business Development. He was also Director of Business Development for Blackboard Inc. and Acting Vice President of Home Video & Music for Discovery Communications.
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Craig Chait has joined Xn HS as Senior Vice President of Sales & Marketing for the Asia Pacific region and Managing Director of Xn HS’ Australian business unit. This follows the merger of iHost with Xn; Mr. Chait was Founder and Chief Executive of iHost.
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GUEST MANAGEMENT SYSTEMS

  • Galt House Hotel selects Infor’s HMS and Ming.le
  • Infor releases HMS 3.5
  • iTesso’s new i4Guests mobile app lets guests select guestroom from real-time floor plan
  • iTesso announces iTessoU e-learning modules with centralized credentials
  • Playa Linda Beach Resort, Aruba selects SPI Software’s Orange
  • Xn Hotel Systems and iHost Hospitality merge under Xn’s name
  • Springer-Miller adds mobile capabilities for Host with Glad to Have You
  • Apache Casino Hotel picks Agilysys’ LMS and InfoGenesis
  • Bay Lakes Information Systems certifies Travel Tripper’s RezTrip interface with Lodgical Solution
  • MICROS introduces cloud-based MICROS Commerce Platform
  • MICROS releases MICROS OPERA Mobile application

The 1,295-room Galt House Hotel, Louisville, KY, has selected Infor’s HMS and Ming.le products; the latter will add social collaboration and in-context business intelligence across departments within the property.
Infor has released version 3.5 of its HMS, integrated with its Ming.le business social collaboration software.  Enhancements include:
– An overhauled user interface allowing for collaborative, personalized work environments. Integration with Ming.le delivers a single stream of staff conversations, allowing users to access relevant information from a single dashboard-style entry screen.
– Ability to sell sundry “marketplace” items at the front desk or other locations; the module supports touch screen technology, produces checks and receipts, accepts cash, credit card or room charge payment, and handles modifiers or add-ons to sundry items.
– New screens for the HMS iPad application, covering check-in and check-out and a new “Lost and Found” module.
– Enhanced global and regional requirements, including an interface for passport scanning and functionality to manage credit card service fees for specific international markets.
– Expanded functionality for groups, packages, and reservation tasks, including utilities to aid upselling and more flexible invoicing for meeting planners.
– Better reporting capabilities, including work order summaries, work order details, housekeeping forecasts and room holds, and a greater ability to sort transaction journals and comp reports.
(www.GaltHouse.com, www.infor.com)
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iTesso has unveiled its i4Guests self-service mobile application, which integrates with any hotel GMS to let guests select their own guestroom from a real-time floor plan showing all available rooms of the type reserved. Guests can also see vacancies within other room types, with offers to upgrade for a designated fee. When completing the check-in process on a mobile device, the guest receives a QR code for expedited keycard pickup at a lobby kiosk. i4Guests can be accessed via any mobile Internet browser or from dedicated onsite kiosks; it also lets guests update registration details and profile information, and handles payment transactions via its built-in PCI-certified credit card processing capability.
iTesso announced its iTessoU e-learning modules intended to change the way that hotel staff are trained on a new PMS, reducing both initial and ongoing training costs for the property and ensuring that future staff are trained directly from iTesso instead of inheriting diluted information passed down from previous employees. Each course is no longer than 10 minutes, allowing for flexible training schedules. Students using iTessoU keep their login privileges for life, allowing them to retain their credits and certifications when moving to new employer.
(www.itesso.com)
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The 214-unit Playa Linda Beach Resort, on Palm Beach in Aruba, has selected SPI Software’s Orange as its future software platform to manage reservations, property management and owner financial transactions. (www.playalinda.com, www.spiinc.com)
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Xn Hotel Systems and iHost Hospitality have merged their business operations under the Xn Hotel Systems name, adding iHost’s spa & leisure management, guest communication and digital marketing systems to Xn’s portfolio of property management, central reservation, distribution, electronic point of sale and business intelligence systems. Xn HS will continue to market and support systems from protel, Serenata and TAC in addition to its own proprietary range of central reservations, distribution, POS and business intelligence applications. (www.xnhotels.com)
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PAR Springer-Miller Systems has partnered with Glad to Have You to provide mobile capabilities for its Host GMS for guest and staff-facing activities. (www.gladtohaveyou.com, www.springermiller.com )
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Apache Casino Hotel, Lawton, OK, has selected Agilysys’ Lodging Management System (LMS) guest management system and InfoGenesis POS system for its casino and 132-room hotel. The property is owned and managed by the Fort Sill Apache Tribe of Oklahoma. (ww.apachecasinohotel.com, www.agilysys.com)
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Bay Lakes Information Systems has certified Travel Tripper’s RezTrip reservation system interface with its Lodgical Solution guest management system. (www.traveltripper.com, www.innline.com)
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MICROS Systems has introduced its cloud-based MICROS Commerce Platform, a single commerce engine that connects all consumer touch points to hotel, F&B and Retail POS.  MCP is intended to streamline a business’ commerce model and drive revenue through data-driven web, tablet and mobile experiences, controlled by a single management module.
MICROS has released its MICROS OPERA Mobile application, allowing hotel users to check-in and check-out guests, organize housekeeping activities, and manage task sheets and room maintenance from a mobile device.
(operamobile.micros.com)
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RESERVATIONS

  • MSI announces CloudCRS powered by Sceptre’s Windsurfer
  • Sceptre Hospitality Resources updates WindsurferCRS

Multi-Systems, Inc. (MSI) has announced a cloud-based central reservation system, MSI CloudCRS, powered by Sceptre Hospitality Resources’ Windsurfer engine. CloudCRS was created by the MSI | SHR partnership and developed largely to extend a one-call customer service option together with a bundling of services to customers.
Sceptre Hospitality Resources has updated its WindsurferCRS. Improvements include enhanced channel management capabilities and improved access to booking and reporting information.
(www.msisolutions.com, www.sceptrehospitality.com)
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MARKETING / MANAGEMENT

  • ZDirect unveils Hotel Marketing Automation tools
  • Cendyn announces Sertifi digital signature interface for eProposal module
  • Regatta Travel Solutions  partners with Sojern on marketing campaign for Visit Seattle
  • TrustYou partners with RezNext to offer Reputation Machine in Asia, Asia Pacific, Middle East and Africa
  • Quebec Hotel Association (QHA) partners with TrustYou to provide semantic analysis to 900-plus hotels
  • Sceptre Hospitality Resources launches Postcarder iOS app
  • MJS Hotels implements UniFocus GUESTScope at Majestic Mayfair Hotel, Los Angeles
  • Skytop Lodge implements UniFocus’ GUESTScope
  • Sabre works with VFM Leonardo to enrich multi-media hotel content in Sabre Red Workspace
  • Clairvoyix announces Database Valuator, places value on unrealized revenue associated with repeat guests
  • Clairvoyix partners with SundaySky to bring its SmartVideo tools to hospitality marketing
  • Clairvoyix announces Travel Market Area geographic segmentation that avoids low-producing zip codes
  • Clairvoyix releases detailed VIP Arrivals Report

ZDirect has unveiled its Hotel Marketing Automation tools which, in conjunction with its ZMail electronic communication platform and integrated with a hotel’s guest management system, website and loyalty system, are intended to help hoteliers reduce costs and optimize their resources through automated workflow processes. Examples include:
– Drip Marketing, i.e. different automated emails sent based upon actions taken or not taken, such as all recipients clicking on a spa link will get a future automated email with a spa offer.
– Wedding “Contact Us” form: an instant alert informs the sales and catering department about the new lead, and the prospect is automatically enrolled in the hotel’s weddings “drip marketing” campaign that will email the prospect every week for four weeks about wedding specials and amenities being offered.
– Day-of-check out guest satisfaction surveys automatically sent to VIPs. If the VIP rates the hotel poorly (e.g. at 2.7 out of 10) an alert goes to the General Manager and an email is automatically sent to the guest apologizing for the negative experience and offering them 10% off their next stay.
– Guest satisfaction surveys remaining uncompleted after seven days trigger a reminder email. On completion of the survey another email is sent requesting that a review be posted on predefined social media and online travel sites.
– A pre-arrival email with a pre-stay survey of requests and preferences can pre-populate the PMS profile for staff action before check-in.
– Create multilingual landing pages for marketing campaigns without needing any help from the IT department.
– Offer room upgrades based on the real time room availability, with immediate email notification if successfully upgraded.
– Recover lost reservations from guests who started the online booking process but didn’t complete the reservation with a website booking abandonment engine.
(www.zdirect.com)
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Cendyn announces a digital signature interface with Sertifi for its eProposal module. (www.sertifi.com, www.cendyn.com)
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Regatta Travel Solutions has partnered with Sojern to launch a new marketing campaign for Visit Seattle, leveraging Sojern’s data mining capabilities to identify potential travelers to Seattle and attract them to visitseattle.org to book their hotel room. Sojern’s access to comprehensive travel intent data allows it to identify and contact people who have searched for a flight to Seattle, even if they haven’t actually booked one. (www.sojern.com, www.regattatravelsolutions.com)
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TrustYou has partnered with RezNext, IDS Next’s online distribution and marketing division, to offer TrustYou’s Reputation Machine to hotels in Asia, Asia Pacific, Middle East and Africa.
The Quebec Hotel Association (QHA) has partnered with TrustYou to provide detailed semantic analysis to 900-plus hotels within Quebec on 20+ areas including service, ambiance, rooms, bathrooms, food, cleanliness, Internet, parking, location, grounds, pricing and more. Hoteliers receive quarterly reports on their performance with clear percentages of deviation in each category, and can also see how they benchmark against the competition, their number of total reviews and new reviews, and other data points. The hotels are also provided with an overall TrustScore, a compilation of guest feedback across all major user-generated review sites to measure how a hotel is ranked.
(www.reznext.com, www.trustyou.com)
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Sceptre Hospitality Resources (SHR) has launched Postcarder, its fourth iOS app, which lets users create and send digital postcards, with photos or video on the front and personal handwritten messages on the “back”. Users can select photos or videos from their own photo library or YouTube for the front, then flip the card over to write a handwritten note. (www.sceptrehospitality.com)
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MJS Hotels has extended its use of UniFocus GUESTScope guest feedback system to include the Majestic Mayfair Hotel, Los Angeles.
Skytop Lodge, in the Pocono Mountains, has implemented UniFocus’ GUESTScope system.
(www.mayfairla.com, www.skytop.com, www.unifocus.com)
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Sabre is working with VFM Leonardo to enrich its multi-media hotel content in the Sabre Red Workspace to help hoteliers differentiate themselves and enhance the shopping experience for Sabre-connected travel agents. Upgrades will feature videos produced by hotel properties, including 360-degree tours of properties, amenities and rooms, in addition to the existing photo images. Hotels that subscribe to VFM Leonardo’s VBrochure Online Merchandising System will automatically have their 360 degree tours and video available on Sabre’s Red Workspace, through their multi-media galleries. Hoteliers can also personalize their offerings to individual guests using Sabre’s Custom Offers. (www.sabretravelnetwork.com, www.vfmleonardo.com)
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Clairvoyix has announced its Database Valuator, a web based application that analyzes the past guest history of one or more properties in a Clairvoyix-hosted marketing database to place a value on the unrealized revenue associated with repeat guests, allowing a hotel seller to position past guest data as a line-item asset.
Clairvoyix has partnered with SundaySky to bring its personalized, real-time SmartVideo tools to hospitality marketing. Clairvoyix will leverage its repository of guest stay and preference information by integrating it with SmartVideo to generate personalized, real-time video experiences at key touch points throughout a guest’s lifecycle with a hospitality brand, from pre-arrival and loyalty program enrollment to reward earning and redemption.
Clairvoyix has announced its Travel Market Area (or TMA), a new standard for geographic segmentation that defines specific zip codes in each major metropolitan area where business and leisure travelers live and avoids zip codes that do not generate any significant business. The Travel Market Area is further segmented by traveler characteristics, e.g. do they stay at full service, resort, or select service hotels, spend on spa, golf or fine dining?
Clairvoyix has released its VIP Arrivals Report, which delivers summary and detailed information on arriving guests to allow front desk personnel, DOSMs, GMs and other property and headquarters staff to provide levels of service and amenities appropriate to the status of each. The information can be presented to the property via a web browser or “pushed” via an e-mailed report. Arriving guest data includes their previous F&B spend, last visit date and number of previous stays; “drill down” on any repeat guest provides more detailed information, including which properties they have visited.
(www.sundaysky.com, www.clairvoyix.com)
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REVENUE MANAGEMENT

  • Shenzhenair International Hotel Shenzhen works with IDeaS on revenue management technologies and strategies
  • Rosedale Hotel Group subscribes to RateTiger for all five properties
  • Ola Hotels implements RateTiger Channel Manager for ten properties
  • Hyatt names SiteMinder as one of its preferred channel manager vendors
  • TravLynx piloting i-Rates Revenue Management software with InnLink customers
  • RateGain appoints Befighter Business Group to sell full range of system modules in Eastern Europe

Shenzhenair International Hotel Shenzhen is working with IDeaS to implement revenue management technologies and strategies. IDeaS will examine the hotel’s current business processes and approach to pricing, and provide the hotel with specialized revenue management training. The property will also implement IDeaS Virtual Revenue Management Support (VRMS), allowing it to secure the support of an experienced revenue management consultant. (www.szahotel.com, www.ideas.com)
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Rosedale Hotel Group has subscribed to eRevMax’s RateTiger integrated channel management for all five properties to update room rates and availability and benchmark competitor prices.
Spanish hotel group Ola Hotels has implemented eRevMax’s RateTiger Channel Manager, using it to sell rooms from an allocated inventory pool from each of the ten properties across multiple channels. Ola has also diversified its product offerings by creating different room-types and packages which are automatically mapped by RateTiger across these sales channels.
(www.rosedalehotels.com, www.olahotels.com/en/, www.erevmax.com)
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Hyatt Hotels & Resorts has named SiteMinder as one of its preferred channel manager vendors.  (www.hyatt.com, www.siteminder.com)
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TravLynx is piloting i-Rates Revenue Management software with select InnLink customers, aiming to document the ROI of i-Rates Software and Revenue Management practices. Client property benefits are expected to include consistent lift in RevPAR, more efficient use of hotel staff time, access to competitive set pricing information and intelligent management reporting. (www.TravLynx.com, www.i-rates.com)
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RateGain has appointed Befighter Business Group to bring RateGain’s full range of system modules to hotels in Eastern Europe (Russia and Ukraine). (www.bb-g.ru, www.rategain.com)
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SALES & CATERING, MEETING PLANNING

  • Newmarket interface with SAI coordinates HVACs with events scheduled in Delphi
  • Regatta Travel Solutions implements booking engine for Charlottesville Albemarle Convention & Visitors Bureau
  • Uniguest rolls out U-Sign digital signage, Unicore content management system
  • hotel SystemsPro launches hotel ProposalPro software

Newmarket International has developed an interface with SAI’s CONTROLIQ to automatically coordinate turn-on and shut-off of HVAC with events scheduled in Delphi, allowing savings in energy consumption greater efficiency in maintenance staff scheduling. (www.saicorporate.com, www.newmarketinc.com)
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Regatta Travel Solutions has implemented its booking engine for the Charlottesville Albemarle Convention & Visitors Bureau. (www.visitcharlottesville.org, www.regattatravelsolutions.com)
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Uniguest has rolled-out its U-Sign digital signage system for hotels, which allows information to be displayed on wireless and wired digital display panels and computers property-wide, simultaneously and selectively based on predetermined criteria. U-Sign is based on the Unicore content management system, which presents relevant and timely information that supports each hotel’s respective branding and business standards. In addition to messages about in-house meetings and events, flight status and weather, hotels can use U-Sign to promote profit centers including restaurants, lounges and spas, and can offer advertising to local businesses. MokiMobility provides software that allows Uniguest to extend its Unicore content management system to mobile devices and tablets. (www.uniguest.com)
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hotel SystemsPro has launched its hotel ProposalPro software, which allows management companies, ownership groups and operators to share leads, create proposals and track statuses across enterprise portfolios. Operators can use hotel ProposalPro stand-alone or integrated with hotel SalesPro to launch proposals and track responses.
hotel ProposalPro functions include:
– Creating a new proposal from stored requirements. Details may be retained for future analysis or used via the system’s express feature that quickly sends proposals with only the details needed.
– Sharing an RFP across multiple properties within the same portfolio. National sales teams can instruct each property to respond directly to a client or roll up the responses and reply with a consolidated multi-property proposal.
– Reviewing and monitoring RFPs and associated proposals to determine their status. Users can track how often proposals are opened, which clients reject proposals and which ignore them. A menu provides high level updates on leads and proposals based on status and classification.
– Full reporting, including potential lead revenue value, at the user, property, or management company levels.
(www.hotelsystemspro.com )
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F&B/POINT OF SALE

  • Springer-Miller announces ATRIO POS

PAR Springer-Miller Systems has announced its ATRIO POS module for the ATRIO Hospitality Technology Platform.  A cloud-based POS, ATRIO POS is a native Windows 8 application, providing an identical experience on a tablet and a stationary workstation and incorporating natural gestures such as swipes and pinches into an intuitive and efficient ordering process. It is also built to support operations in an offline mode in case of a network outage. (www.atrio.com)
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GUEST SERVICES

  • Swisscom, LG Electronics offer “Bring Your Own Content” application, allows guests to mirror devices to TV
  • Whitehall Hotel selects Quadriga’s Sensiq guest communications platform
  • Graves 601 Hotel, Minneapolis installs Quadriga’s Sensiq guest communications platform
  • Quadriga incorporates new Smart TV ranges from LG, Philips and Samsung into portfolio
  • FCS appoints Metropolis Technologies distributor for i-Guest software in North America
  • iRiS Software Systems unveils Brand Application
  • Grand Ho Tram Strip implements Intelity’s ICE, integrated with Cenium ERP
  • Intelity introduces Premium Content model for ICE Sapphire
  • Mercure Tel-Aviv City Center installs Intelity’s ICE
  • Peninsula Hong Kong completes implementation of Intelity ICE and of HotSOS
  • Pan Pacific Singapore implements MTech’s HotSOS and Rex, plus SDD’s Jazz and DuVoice voice mail
  • LG Electronics USA to recommend TeleAdapt’s MediaHub  as preferred hospitality connectivity device
  • TeleAdapt unveils new MediaHub Mini
  • LodgeNet Interactive Corp rebrands itself as SONIFI Solutions
  • SONIFI launches new STAY1000 guest entertainment service
  • Crestron announces integration with MICROS OPERA for guestroom control
  • Guest-tek Interactive upgrades myAway service for gust device mirroring
  • Otrum partners with network provider Fourteen IP

Swisscom Hospitality Services and LG Electronics have announced a jointly-developed “Bring Your Own Content” application, built on an HTML5 interface, that allows guests to mirror and share their own content, apps, streaming and social media direct and wirelessly from their own devices to the TV screen. LG offers the capability in a new TV design, the LP870H series in North America and LP860H series elsewhere, with screen sizes from 42- to 55-inch diagonal. The “Share” screen mirroring and streaming app enables a guest to mirror her devices on the TV and push content in HD video quality, including sound, without using WiFi or other local networks. The system also enables guests to choose from content sources streamed directly to the TV over the internet (Netflix, Facebook and Twitter are already available on Swisscom’s ConnectedHotel TV), or content streamed from the a laptop, tablet or smartphone in the room. (www.lg.com, www.swisscom.com/hospitality)
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The Whitehall Hotel, Chicago, has selected Quadriga’s Sensiq TV-based guest communications platform for all 222 guest rooms.
Graves 601 Hotel, Minneapolis, MN, is installing Quadriga’s Sensiq guest communications platform in all 255 guestrooms.
Quadriga is incorporating new Smart TV ranges from LG, Philips and Samsung into its portfolio, offering its Sensiq platform and Personal Media Network on them without the need for a set-top-box. The new Smart TV models include LG’s LT760H/LT770H and LP860H/LP870H, Philips’ MediaSuite 5008 and Signature 7008 and Samsung’s LYNK SINC and LYNC REACH models.
(www.thewhitehallhotel.com, www.graves601hotel.com, www.quadriga.com)
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FCS Computer Systems has appointed Metropolis Technologies a distributor for its FCS i-Guest software in the North American hotel market. FCS’s mobile i-Guest offers hotel services and real-time hotel communications on guests’ devices before, during and after the stay. (www.metropolis.com, www.fcscs.com)
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iRiS Software Systems has unveiled its Brand Application, aimed at hotel, apartment and cruise line organizations. It allows a customer to access all hotels, cruise ships or apartments within a group/brand, search for and book a room, make advance requests, log in to their loyalty scheme, redeem points and more. The Brand App connects with the hotel during the guest’s stay through iRiS’ Mobile Valet or Mobile Concierge; the booking is recognized and the appropriate in-resort app is available immediately on the guest’s device. The app can integrate into both the owner’s current booking app or iRiS can offer an end-to-end solution. (www.irisapps.com)
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The Grand Ho Tram Strip, Vietnam, is implementing Intelity’s ICE guest services platform in all 541 rooms, marking Intelity’s first launch in a casino hotel, first in Vietnam and the first installation of its ICEbox with technology partner Enseo. ICEbox combines an Enseo set-top box with the ICE software, presenting a hotel-branded welcome page, interactive program guide (IPG) and services on the screen. Guests will have the ability to place orders directly through the TV. Suites will also provide ICE access on iPads. ICE includes an interface with the property’s Cenium PMS, POS and Ticketing modules for seamless operation. The Grand Ho Tram Strip is scheduled to open at the end of July.
Intelity is introducing a Premium Content model for clients who sign up for ICE Sapphire, allowing hotels to select which features, if any, they want to identify as premium. These premium features can include games, magazines, Internet access and more.
The 103-room Mercure Tel-Aviv City Center is installing Intelity’s ICE guest service system through Intelity partner GuestVision, Intelity’s first installation in Israel.
The Peninsula Hong Kong has completed its implementation of Intelity ICE in all guest rooms and of HotSOS for preventive maintenance, task management and service optimization.
The 790-room Pan Pacific Singapore has implemented MTech’s HotSOS and Rex guest-service and housekeeping management systems, as well as SDD’s Jazz call accounting and DuVoice’s voice mail, all through McLaren Technologies.
(hotram.asiancoastdevelopment.com, www.accorhotels.com, www.peninsula.com/Hong_Kong, www.panpacific.com/Singapore, www.m-tech.com, www.intelitycorp.com, www.mclarenint.com)
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LG Electronics USA will recommend TeleAdapt’s MediaHub products as preferred hospitality connectivity devices, as LG phases out its “Remote Jack Pack” (RJP) units. TeleAdapt’s Media Hub connects seamlessly with LG’s Smart TVs, using LG’s SimpLINK CEC technology for automatic sensing and TV-input-switching via a single HDMI cable connection to the TV.  MediaHub also has been engineered to interact with LG’s proprietary RJP interface.
TeleAdapt has unveiled its new MediaHub Mini, which provides USB charging, HDMI connectivity, Bluetooth pairing for music playback, CEC compatibility and a wireless HDMI option.
(www.lgsolutions.com, www.teleadapt.com)
**
LodgeNet Interactive Corp has rebranded itself as SONIFI Solutions. The company is also launching its new SONIFI STAY1000 guest entertainment service that leverages the company’s large commercial platform and offers periodic updates via software instead of hardware.  STAY100 offers:
– Interactive programming, target-casting by room and customer type, expanded pay-per-view choices and segmented viewing via flexible free and paid a-la-carte options for hotel guests.
– An interactive programming guide, streamlined startup time and more intuitive navigation.
– Fully integrated broadband services such as WIFI/HSIA and other key hotel IP connected applications.
– Customizable entertainment delivery system and mobile app.
– Unique opportunities for hotels to market directly to their guests within their hotel rooms.
SONIFI is also upgrading its broadband service, offering current and prospective customers the opportunity to bundle broadband with free-to-guest and interactive TV services more economically. SONIFI also plans to leverage and expand strategic partnerships with companies like DIRECTV. (www.sonifi.com)
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Crestron has announced integration with MICROS OPERA guest management system to allow OPERA to communicate directly with Crestron’s Fusion Enterprise Building Management software, allowing a hotel to control any aspect of a guest room with Crestron hardware when guests are checked in and out. This includes turning on the TV and lights, opening the shades and setting the thermostat to a comfortable level. The Mark Hotel and The Refinery Hotel (both in New York City) have successfully deployed this interface. (www.crestron.com/fusion)
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Guest-tek Interactive Entertainment has upgraded its myAway service, letting hotel guests wirelessly mirror their mobile devices on the TV screen. Guests can stream music and video, and even view encrypted content from online vendors. (www.guest-tek.com)
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Otrum has partnered with Fourteen IP, a provider of converged networks, voice- and data communications solutions for the hospitality industry, to co-operate on the design, delivery and support of complete Internet, content and entertainment solutions for hotels. The partnership will offer both Utility and Occupancy Based Pricing business models. Fourteen IP claims to be the only company able to offer Occupancy Based Pricing solutions to hotels for HP wired and wireless networking. (www.fourteenip.com, www.otrum.com)
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BACK OFFICE

  • Data Plus releases 2nd generation DPDocs document management product
  • InvoTech Systems celebrates 20 years of service

Data Plus has released its 2nd generation document management product, DPDocs, an in-house development that replaces the previous third party product. Documents are stored in a Progress SQL-compliant database that allows users to scan from anywhere in the system and attach any electronic file including Excel, jpeg images, mp3 files, etc. DPDocs also now supports virtually any scanner, locally or remote, allowing users to buy less expensive sheet fed scanners. (www.dphs.com)
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InvoTech Systems, Inc., the leading provider of textile tracking solutions that increase profitability for hotels, casinos, laundries, medical centers and related industries, celebrates 20 years of service and technology innovations to clients around the world. (www.invotech.com)
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ENGINEERING

  • Newmarket develops interface with SAI’s CONTROLIQ
  • Crestron integrates with MICROS OPERA for guestroom control
  • Mayton Inn to use BACnet integration to combine Zeno’s InnPoint with Mitsubishi’s City Multi Central Network

Newmarket International has developed an interface with SAI’s CONTROLIQ to automatically coordinate turn-on and shut-off of HVAC with events scheduled in Delphi, allowing savings in energy consumption greater efficiency in maintenance staff scheduling. (www.saicorporate.com, www.newmarketinc.com)
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Crestron has announced integration with MICROS OPERA guest management system to allow OPERA to communicate directly with Crestron’s Fusion Enterprise Building Management software, allowing a hotel to control any aspect of a guest room with Crestron hardware when guests are checked in and out. This includes turning on the TV and lights, opening the shades and setting the thermostat to a comfortable level. The Mark Hotel and The Refinery Hotel (both in New York City) have successfully deployed this interface. (www.crestron.com/fusion)
**
The 45-room Mayton Inn, Cary, NC, is the first hotel to use BACnet integration to combine the Zeno Controls’ InnPoint system with Mitsubishi’s City Multi Central Network (CMCN), allowing the hotel to use Zeno’s InnPoint to manage HVAC, lighting and environmental conditions in guestrooms and share the data on the Mitsubishi CMCN. Installation will begin after the hotel breaks ground in September; hotel opening is scheduled for September 2014. (www.kingsdaughtersinn.com, www.zenocontrols.com )
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COMMUNICATIONS/INFRASTRUCTURE

  • Quadriga announces CoCo box, transmits high-speed IP over hotel’s existing coaxial cabling

Quadriga has announced its CoCo box, designed to convert a hotel’s existing coaxial cabling into a high-speed IP infrastructure. The CoCo box, delivered via an agreement with partner Teleste, uses a DOCSIS Access Hub supporting DOCSIS 3.0 (US and EURO DOCSIS compliant), and 2.0 cable modems, and uses a head-end box and modems in each room to deliver fast and reliable broadband. (www.quadriga.com)
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SECURITY

  • Hartnoll Hotel in Devon, UK, has Installed Kaba’s Confidant RFID contactless lock system
  • VingCard Elsafe announces Allure RFID locking system, uses wall-mounted detection and staff signaling panel
  • VingCard Elsafe launches VISIONLINE Wired, uses a PoE wired installation for communication and to eliminate batteries.

The 18-room Hartnoll Hotel in Devon, UK, has Installed Kaba’s Confidant RFID contactless lock system. (www.hartnollhotel.com, www.kabalodging.com)
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VingCard Elsafe has announced its Allure by VingCard RFID locking system. Allure replaces all external hardware on the door with a signage panel on the adjacent wall offering RFID key detection with several other optional functions such as “Do Not Disturb” (DND) and “Make Up Room” (MUR) notifications to hotel staff, activated from a touch panel inside the room.
VingCard Elsafe has launched VISIONLINE Wired, a complementary system to the current VISIONLINE Wireless solution that uses a Power-over-Ethernet (PoE) wired installation to provide real-time communication with the locking system through the property’s existing network. The wired connection eliminates the need for batteries and associated maintenance, reducing maintenance costs.
(www.vingcardelsafe.com)
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