July 24, 2007

In this issue…

Property Management Systems


Marketing / Management

Revenue Management


Guest Services

Back Office

JULY 11 – 24, 2007


  • HTNG widens applicability through Open Data eXchange initiative

Widening the usefulness of its systems integration work, Hotel Technology Next Generation (HTNG) is opening its communications formats and protocol to allow any two hospitality systems to exchange any mutually-agreed data. This Open Data eXchange (ODX) approach, created by HTNG’s Property Web Services Solution workgroup, will be released in phases, starting this summer with a web service for the exchange of unstructured information.
Launched in response to a need identified by many hoteliers and vendors, ODX will make many more inter-system links available quickly by allowing systems vendors to agree on the messages to be exchanged between two specific systems, enclosed in HTNG-standard message protocols and formats. Since these ODX messages will be specific to the two individual systems, they won’t be HTNG-certified as standards for universal use. They will, however, speed up the development of new custom links and the availability of existing legacy interfaces handled under HTNG-standard protocols, improving their reliability.
HTNG also plans to define schemas for the transfer of standardized statistical, operational, or financial data to be exchanged between systems, in cases where a fully functional interactive interface is not required. A library of statistical definitions will be published, with HTNG members encouraged to propose additions or extensions. **

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  • Sheen Falls Lodge and the Vale Hotel, Golf and Spa Resort order Visual One

Sheen Falls Lodge in Kenmare, Ireland has selected Agilysys’ Visual One suite. The 75-room country house hotel, set in 300 acres of woodlands in South West Ireland, will install Property Management, Sales & Catering, Point-of-Sale, Spa Management and Internet Reservations modules.
The 143-room Vale Hotel, Golf and Spa Resort in South Wales has also selected Visual One’s suite. The Vale, Wales’ largest health spa and sporting facility, will implement Property Management, Sales & Catering, Point-of-Sale, Golf Management, Spa management, Club membership and Internet Reservations.
(www.sheenfallslodge.ie, www.vale-hotel.com, www.agilysys.com)

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  • GetThere, Usablenet give business travelers mobile access to corporate travel sites
  • Nexus automates rate-loading uploads to Trust Voyager CRS
  • Concur adds Smart Expense e-receipt tracking to ts Travel & Expense tracking services
  • TripAdvisor adds direct booking links to FastBooking for latter’s 3500 client hotels
  • OpenTravel Alliance announces new projects as part of 2007B specification version
  • Tourism Sun Peaks picks Inntopia’s CRS for Reservation Center and Internet booking

GetThere has announced GetThere2go, partnering with Usablenet to allow business travelers to access a copy of their corporation‘s travel site on their hand-held devices, providing mobile flexibility while staying within corporate policy guidelines. (www.usablenet.com, www.getthere.com)
Nexus World Services and Travelport’s Trust International are developing an interface to allow negotiated rates agreed through the Corporate and Consortia contracting process to be uploaded automatically from Nexus into the Trust Voyager CRS and its various distribution channels. The first Nexus client to take advantage of this is WORLDHOTELS, a European group representing about 500 independent hotels and regional hotel brands. (www.worldhotels.com, www.nexusworldservices.com, www.trustinternational.com)
Concur has added Smart Expense e-receipt tracking to its Travel & Expense tracking services, allowing for more automated processing of expense reports. Smart Expense consolidates itinerary data captured at the time of booking, corporate card charges incurred by the employee and e-receipts captured directly from the supplier, allowing them to be reconciled within a single process. (www.concur.com)
TripAdvisor is adding direct booking links to FastBooking for the latter’s 3500 client hotels listed on its Web site. The Fastbooking link will be added on all seven versions of TripAdvisor’s website, both in the hotel’s descriptive file and in the ‘check rates’ function that allows travelers to compare rates between different distributors. (www.tripadvisor.com, www.fastbooking.com)
The OpenTravel Alliance (OTA) has announced several new projects as part of its 2007B specification version:
– A hotel rate plan message for channels to pull or query for particular segments of guests
– A message to support fare families or attribute selling of airfares
– Enhanced content distribution messages for better control of rich media distribution and management
– Messages to support adventure and other experiential travel tours
– A standard GDS back-office feed message for travel agencies
– Rate and rate rules notifications for rental car companies.
Tourism Sun Peaks, the destination marketing organization for Sun Peaks Resort near Kamloops in British Columbia, has selected Inntopia’s CRS for its Central Reservation Center and Internet Booking Engine. The not-for-profit, 1,000+-member organization represents accommodations, attractions, restaurants, retail and home owners in the area. (www.sunpeaksresort.com, www.inntopia.com)

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  • SideStep acquires social networking site TripUp

SideStep has acquired social networking site TripUp, which lets travelers link up with Trip Gurus for advice, meet up with fellow travelers, and hook up with locals and Trip Buddies. (www.tripup.com, www.sidestep.com)

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  • Hotel Okura Amsterdam installing IDeaS V5i

The Hotel Okura Amsterdam is installing IDeaS Revenue Optimization V5i Solution. (www.okura.nl, www.ideas.com)

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  • Marine Corps Community Services upgrading HSI POS systems, installing MyHSI.net

The Marine Corps Community Services (MCCS) is upgrading its Hospitality Solutions International (HSI) Profit Series POS systems and installing MyHSI.net Enterprise Reporting at 67 locations in 19 Marine Corps installations worldwide. MyHSI.net gives MCCS Internet access to real-time data from any location using the Profit Series POS, with drill-down to store level detail. MCCS provides programs and services to Marines and their families, including clubs, restaurants, lodging programs, recreational activities, fitness centers, and the Marine Corps Exchange. (www.hsi-solutions.com)

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  • Venetian Casino Resorts picks LodgeNet for The Venetian, Venezia Tower and The Palazzo
  • NxTV gains HTNG certification for ‘single guest itinerary’ display on guestroom TVs
  • icableholder enhances guestroom desk unit with locking base plate

Venetian Casino Resorts as named LodgeNet as the exclusive provider of in-room interactive television for the Las Vegas Sands-owned Venetian and Palazzo resorts (The Venetian, Venezia Tower and The Palazzo), covering over 14,000 display units in 7,000+ rooms. The installations are slated for completion by the end of 2007. LodgeNet will provide high-definition (HD) on-demand movies, television programming, games, music and subscription sports programming. (www.lodgenet.com)
NxTV has gained HTNG certification for ‘single guest itinerary’ display functionality, the first in-room entertainment provider to do so. This will allow NxTV to interface with other certified third-party systems to display guest itinerary information such as check-in and check-out, spa appointments, golf tee times and restaurant reservations on guestroom televisions. (www.nxtv.com)
icableholder.com has released an enhanced version of its icableholder guestroom desk unit, incorporating a base plate to lock the unit to the desk, preventing its removal by guests. (www.icableholder.com)

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  • HTNG forms new workgroup to focus on payment systems and data security

Hotel Technology Next Generation (HTNG) has formed a new workgroup, its sixth, to focus on issues related to payment systems (including but not limited to credit and bank cards) and data security. Specific topics are expected to include:
· Defining best practices, business processes, and technical approaches for use and processing of payment cards in the hotel industry
· Educating hoteliers and vendors on best practices and compliance requirements for data security
· Developing improved approaches to integration, including the adoption, refinement, or (if required) development of technical standards
· Defining and implementing hospitality-specific functionality
All HTNG members (except some Individual Industry Partner members) are eligible to apply to join the workgroup during the open sign-up period, which will run until at least September 1, 2007.

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  • Jon Inge & Associates
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