July 10, 2007

In this issue…

People on the Move

Property Management Systems


Marketing / Management

Revenue Management

Sales & Catering, Meeting Planning



Guest Services




JUNE 6 – JULY 10, 2007


  • HITEC review: great show, poor location
  • Winners of the HITEC Favorite Solutions Awards
  • HTNG celebrates fifth anniversary

Another HITEC has come and gone, and this year’s conference showed an energy level not seen for some time. It was a great show, with many new vendors, a noticeable air of optimism and a near-record attendance level. Much kudos to HFTP for making it happen.
Kudos too for trying a different approach this year, with some educational sessions moved to come after the exhibit floor hours in the middle of the day. Switching the last major session (the Hoteliers vs. Vendors panel) until the end of the last day was also very successful in keeping delegates at the show. It would be interesting to see how attendance at the afternoon sessions held up, since many of us who’ve been going for years automatically headed for the exits when the exhibit floor closed, forgetting that sessions were still taking place.
Given that there’s always pressure for more exhibit floor time – there’s simply too much to see in the hours currently allocated – it would be really helpful if the exhibit floor remained open during these afternoon educational sessions. I think it might actually encourage attendance at the afternoon sessions, not take away from them, since delegates might be willing to try a session of possibly minor interest if they knew they could duck out and get back to the exhibits if it didn’t measure up. With the restrictions in place this year it was tempting to pass on the afternoon sessions and head back to the hotel for a break before the evening receptions, a lost opportunity for both delegates and vendors.
While the show was an undoubted success, the same can’t be said of the location. Tired hotels, a lack of local facilities which led to inconvenient and expensive bus and taxi rides to post-show receptions long distances away, an airport apparently without taxis, a sprawling convention center with a surplus of unused space yet which confusingly mixed HITEC’s break-out and main session rooms in with those for another convention immediately adjacent and assigned some meetings to spaces a fifteen minute walk away past dozens of empty rooms, and so on. Even without the obvious comparison to last year’s convenient and well-organized location in Minneapolis, Orlando just didn’t measure up. The spotlight’s definitely on HFTP’s home city of Austin to come through for next years show.
Winners of the HITEC Favorite Solutions Awards, voted for by the attendees, were:
* Agilysis 360 PMS
* IDeaS Revenue Management Systems
* Minibar Systems Smartcube
* Jonas Club Management Software
Hotel Technology Next Generation (HTNG) celebrated its fifth anniversary at HITEC having gained a remarkable 400 member companies and 1,400 engaged hotel technologists. Over 120 of those companies are active participants in HTNG’s workgroups.

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  • Thomas Peck (MGM Mirage) and Todd Thompson (Starwood) join HTNG board
  • Bob Mackett joins Squirrel’s executive team, focuses on strategy, sales and marketing
  • Frank Tillmanns hired as Newmarket’s Business Development Manager for Germany, Austria and Switzerland
  • Lawrence Dustin promoted to vice chairman and Gregory Hodges to president at iBAHN
  • Robert Selwah joins Springer-Miller as Director of Development
  • Sophie Grigg promoted to Vice President of Advanced Technology at Springer-Miller
  • Robert Bennett, Jules Sieburgh, Bryan Steele, and Jeremy Rock join Lorica’s Board of Advisors
  • Arthur Rhein, Agilysys’ Chairman, President and CEO, is VARBusiness 500 Executive of the Year
  • Elizabeth Parker, Mark Schurtz join SECURE-RES as Regional Sales Managers
  • Wendy Rose appointed CFO and VP of operations of VRX Worldwide and VRX Studios

Thomas Peck and Todd Thompson have joined the board of Hotel Technology Next Generation (HTNG).
Mr. Peck is Senior Vice President and Chief Information Officer for MGM MIRAGE. He joined MGM in March 2006 after eight years at the General Electric Company (GE), most recently as Executive Vice President and CIO for NBC Universal’s global entertainment business.
Mr. Thompson is Chief Information Officer for Starwood Hotels & Resorts Worldwide, Inc., which he joined in late 2006. He has 25 years of experience in technology, including system development and implementation, program management, business process reengineering, and IT executive management. Most recently, he served as CIO of innovative airline JetBlue.
Bob Mackett has joined Squirrel Systems’ executive team to coordinate its strategic direction and strengthen its sales and marketing. A long-time member of Squirrel owner Marin Investments’ team, Mr. Mackett has a strong sales, marketing and distribution background.
Frank Tillmanns has been appointed as Newmarket International’s Business Development Manager for Germany, Austria and Switzerland, based in Cologne, Germany. Mr. Tillmanns was most recently Managing Director at Hotelzon Deutschland GmbH and a Key Account Manager for Hotel Reservation Service. He had earlier worked for several hotels, including Hilton Rotterdam, Hyatt Continental Montreux and Hyatt Regency Köln.
Lawrence Dustin has been promoted to vice chairman and Gregory Hodges to president at iBAHN.
Mr. Dustin has served as president, North American Hotels Group at iBAHN since November 2005, after extensive experience in the hotel, meeting and travel industries. After 14 years at Western International Hotels (now Westin), he served for three years as the president of Mobil Travel Guide.
Mr. Hodges has served as chief operating officer since joining iBAHN in October 2003. His prior experience includes working with Humana, Inc. as director of the Business and Markets consulting group, and earlier as the COO for High Speed Access Corp.
Robert Selwah has joined PAR Springer-Miller Systems as Director of Development for the existing SMS|Host PMS and related products. Mr. Selwah has over 15 years of experience managing information technology and software development for KPMG and ACNielsen in Toronto, Ontario.
Sophie Grigg has been promoted to Vice President of Advanced Technology, responsible for the evaluation and adoption of new technologies by PSMS and for the design and development of all underlying product infrastructure. Ms. Grigg has served with PAR Springer-Miller for six years, most recently as Vice President of Research & Development. She has also been a key contributor to PAR Springer-Miller’s involvement with the Hospitality Technology Next Generation organization (HTNG).
Robert Bennett, Jules Sieburgh, Bryan Steele, and Jeremy Rock have joined converged network vendor Lorica Solution’s Board of Advisors.
Bob Bennett, an independent consultant, has more than thirty years of hospitality technology experience, most recently as CIO of Ginn Clubs and Resorts. Previously he was senior vice president of product management for Pegasus Solutions, led the hospitality consulting practice at PricewaterhouseCoopers and held senior level technology positions with MICROS-Fidelio, Marriott International and Hilton International.
Jules Sieburgh, a consultant with O’Neal Consultants, has held top technology positions with Kerzner International Bahamas, Host Marriott Corporation, priceline.com, and Inter-Continental Hotels & Resorts.
Bryan Steele is the founder and Managing Director of Jireh-Tek, a UK based IT consulting firm. His previous experience includes senior roles at Thistle Hotels and CMGI, the incubator for a range of companies including Alta Vista and Unilever.
Jeremy Rock is founder and President of the RockIT Group, a systems selection and implementation consultancy. With over eighteen years experience with hotel management companies, he has held executive positions with Sunstone Hotels, The Edward Thomas Companies and Northview Corporation.
Arthur Rhein, Agilysys’ Chairman, President and Chief Executive Officer, has received the VARBusiness 500 Executive of the Year Award for overseeing the company’s transformation into one of North America’s leading IT solution providers.
Elizabeth Parker has joined SECURE-RES as Regional Sales Manager for the North Eastern United States. She has over 25 years’ sales experience with hospitality groups such as Marriott, Hilton, InterContinental, and Choice.
Mark Schurtz has been named as SECURE-RES’ Regional Sales Manager for South Central United States. His 20 years of hospitality experience covers both sales and operations with Hospitality Sales and Marketing Association International, MPI, ASAE, GWSAE and various tourism and CVB boards. He was most recently General Manager with Chartwell Hospitality.
Wendy Rose has been appointed chief financial officer and VP of operations of VRX Worldwide and its VRX Studios subsidiary. Ms. Rose was most recently VP of finance and operations at GaleForce Solutions; she had earlier held positions as partner at VMAX Software, operations manager at Crystal Decisions and financial analyst at Sun Microsystems in California

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  • Rosen Hotels & Resorts picks Visual One for four more properties
  • innRoad to use Comtrol interfaces for innCenter on-demand PMS
  • Larkspur implements SoftBrands’ Epitome PMS at multiple hotels in San Francisco
  • SoftBrands releases two-way interface to SynXis’ RedX Distribution Management System
  • SoftBrands to use TabletKiosk’s portable workstations for mobile access to Epitome PMS
  • SoftBrands offers monthly per-room pricing model for Medallion PMS
  • Phoenix Inn Suites is pilot customer for Centrada’s new NOVEXSYS remotely-hosted PMS
  • Hotel Concepts releases Expedia QuickConnect interface for IDPMS property management system
  • Carlson picks centrally-hosted Micros’ OPERA for 400+ Country Inns & Suites properties

Rosen Hotels & Resorts has selected Agilysys’ Visual One PMS and Point-Of-Sale system for four properties: the Comfort Inn Lake Buena Vista, Quality Inn International, Rodeway Inn International and the Quality Inn Plaza. (www.rosenhotels.com, www.agilysys.com)
innRoad has contracted to use Comtrol’s Lodging Link Premier interface box for its innCenter on-demand PMS. (www.innroad.com)
Larkspur Hotels and Restaurants has implemented SoftBrands’ Epitome PMS at its multiple hotels in San Francisco’s Union Square, facilitating customer relationship management by avoiding duplicate guest records in separate databases at each hotel. Larkspur owns and operates 23 hotels in California and the Pacific Northwest.
SoftBrands has released a two-way interface to SynXis’ RedX Distribution Management System OTA 5.1.0. The interface transfers reservations from the RedX booking channels to the Epitome PMS, and delivers guest profile information and rate, availability and restrictions back to RedX.
SoftBrands has signed a distribution agreement to use TabletKiosk’s portable workstations, starting with the Sahara Slate PC line, for mobile access to its Epitome PMS and other products. The Windows-based Bluetooth/wireless tablet PCs will allow users to check-in guests, book spa appointments, make dining reservations, place food and beverage orders, reserve tee-times and access third party applications.
SoftBrands is offering a monthly per-room pricing model for its Medallion PMS, targeted at independent hotels. Pricing starts at $6.95 per room per month for the software license and 24×7 support.
(www.larkspurhotels.com, www.synxis.com, www.tabletkiosk.com, www.softbrands.com)
Phoenix Inn Suites has become the pilot customer for Centrada’s new NOVEXSYS PMS, installing the Web-based remotely-hosted system in its all-suite hotels in Washington and Oregon. The new system is targeted at properties with less than 200 rooms. (www.centrada.com)
Hotel Concepts has released an Expedia QuickConnect interface for its IDPMS property management system. (www.hotelconcepts.com, www.expediaquickconnect.com)
Carlson Hotels has selected Micros’ OPERA for its 400+ Country Inns & Suites By Carlson locations. The system will be implemented in a centrally-hosted configuration at MICROS’ Data Center in Ashburn, VA; all new Country Inns & Suites will use this system as they join the brand, with existing sites starting conversion on July 1, 2007. (www.carlson.com, www.micros.com)

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  • TRUST certifies TRUST Voyager, TRUST Connect to HTNG specifications
  • Pegasus introduces RezView NG next generation central reservation system
  • Constellation signs with Pegasus for Unirez connectivity, channel management for 35 hotels
  • Expedia launches QuickConnect reservation system interface
  • Hotel Concepts releases Expedia QuickConnect interface for IDPMS property management system
  • InnLink Central Reservation Services releases interface to Expedia QuickConnect
  • InnLink releases interface with ZDirect’s ZMail
  • InnLink partners with Perot Systems to offer Travel Agency Commission Settlement service
  • Trump Entertainment picks TravelCLICK for three Atlantic City properties
  • Travenues announces iXiGO travel search engine for India
  • Loews picks MICROS’ OPERA Reservation System (ORS) and Web Suite (OWS) for 18 sites
  • ResortQuest Hawaii chooses SynXis for distribution/call center services for 26 properties
  • LodgeWorks selects SynXis’ RedX for its Sierra Suites Hotel brand
  • SynXis announces Technology Partner Program for joint development, service, and support
  • SynXis releases two-way RedX interface to SoftBrands’ Epitome PMS
  • SynXis opens first Asia Pacific office in Singapore, appoints HMCC as sales agent in China
  • Amadeus now has over 75,000 hotels in inventory

TRUST International has certified its TRUST Voyager and TRUST Connect v1.0. to HTNG’s Property Distribution Solution 2007a specification, joining EzRMS and PAR Springer-Miller Systems, which certified key products against this specification earlier this year. (www.trustinternational.com, www.htng.org)
Pegasus Solutions has introduced its RezView NG next generation central reservation system (CRS). Accessed via a Web browser, it offers simplified inventory searching, content/property management with multi-property visibility and accountability, rate management, CRS inventory services with a single screen for inventory status, restrictions, and rate levels, and multiple third-party interface connections.
Australia’s Constellation Hotel Group has signed a three year agreement with Pegasus Solutions for GDS connectivity and rate/distribution channel management via Unirez for 35 of its hotels, with more targeted to come on-line later this year.
(www.constellationhotels.com, www.pegs.com)
Expedia has launched its QuickConnect reservation system interface to automate the exchange of room, rate and booking information between property management/central reservation systems and Expedia. Intended to be less complex than standard customized integration projects, the new platform is targeted at qualified Expedia Special Rate (ESR) hotel partners (independent properties and small- to medium-size hotel chains). (www.expedia.com)
Hotel Concepts has released an Expedia QuickConnect interface for its IDPMS property management system. (www.hotelconcepts.com, www.expediaquickconnect.com)
InnLink Central Reservation Services has released an interface to Expedia QuickConnect to exchange rates, inventory and booking data between its customers’ properties and Expedia.
InnLink has released an interface with ZDirect’s ZMail customer relationship management application, to allow its hotel customers to have their marketing databases centrally located, send targeted emails to their “opt-in” subscriber list, automatically send confirmations, pre-arrival/thank you emails and customer satisfaction surveys.
InnLink has partnered with Perot Systems to offer its Travel Agency Commission Settlement (TACS) service.
(www.zdirect.com, www.innlink.com )
Trump Entertainment Resorts has selected TravelCLICK for reservations distribution and marketing services, including market intelligence, electronic marketing services and travel agent advertising, for its three Atlantic City, NJ properties: Trump Marina Hotel Casino, Trump Plaza Hotel & Casino and Trump Taj Mahal Casino Resort. (www.travelclick.net)
Travenues, based in Gurgaon, India, has announced its iXiGO travel search engine for India, a search platform for searching for and comparing airfares and deals from multiple airlines and online travel agencies. Travenues plans to expand the service to cover hotels, activities and other travel categories. (www.travenues.com)
Loews Hotels has selected MICROS Systems’ OPERA Reservation System (ORS) and Web Suite (OWS) for central reservations for its 18 properties in the United States and Canada. Deployment is scheduled for the fall of 2007. (www.loewshotels.com, www.micros.com)
ResortQuest Hawaii has chosen SynXis for distribution and call center services for its 26 properties on the islands of Oahu, Maui, Kauai and Hawaii. The SynXis Call Center in Southlake, Texas will handle all calls with a dedicated group of sales agents, using the RedX Voice Agent platform for a single image of inventory and to ensure all rates and availability are quoted in real-time. ResortQuest Hawaii’s remote sales offices will also use Voice Agent to book rooms and can track their own productivity separately from the SynXis Call Center.
LodgeWorks has selected SynXis’ RedX Distribution Management System as the single distribution platform for its Sierra Suites Hotel brand, currently comprising six properties with four more to be added this year. Reservations from all channels, including the GDSs, third party travel sites, LodgeWork’s call centers and its own websites will go directly into the RedX Control Center; RedX Property Connect will then synchronize RedX with the LodgeWorks’ proprietary Property Management System (PMS) at each property.
SynXis has announced a Technology Partner Program to provide hoteliers with integrated development, service, and support. The program will extend its existing vendor interface agreements to include joint development, service, and support. SynXis and its TPP partners will jointly commit to full cooperation in their customers’ best interests, including integrated and transparent project management, single point of contact issue resolution, commitments to industry leading interface integration, and development to industry standard specifications. Initial partners include SoftBrands (Property Management), IDeaS (Revenue Management) and GuestWare (Customer Relationship Management).
SoftBrands has released a two-way interface to SynXis’ RedX Distribution Management System OTA 5.1.0. The interface transfers reservations from the RedX booking channels to the Epitome PMS, and delivers guest profile information and rate, availability and restrictions back to RedX.
SynXis has opened its first Asia Pacific office in Singapore, with an office in Hong Kong to house additional operations, account management, and technical support. SynXis will also add call center services in Asia Pacific to complement its existing North American, South American and European locations.
SynXis has signed a major reseller, Hotel Marketing Consulting Company (HMCC) in Beijing to increase its sales throughout China.
(www.resortquesthawaii.com, www.lodgeworks.com, www.softbrands.com, www.synxis.com)
Amadeus announced that it now has over 75,000 hotels in its inventory, having added 5,000 since last October and having increased the overall numbers of small, independent and budget accommodation connected to its system by 38% in the same time period. (www.amadeus.com)

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  • Screen Pilot Group launches GoTrip.mobi mobile marketing/CRM platform
  • InnLink Central Reservation Services releases interface with ZDirect’s ZMail
  • The Knowland Group passes 500+ client milestone in second year of operation
  • Travel Information Management Services (TIMS) and AnyRate Software form joint venture
  • Lodging Interactive launches Chatter Guard service for managing hotels’ online reputation
  • TravelCLICK acquires Blue Square Studios
  • TravelCLICK releases SearchVIEW online market intelligence tool
  • The Biltmore in Asheville, NC installs Datavision Dashboard
  • Trump Organization picks Cendyn as exclusive interactive marketing agency
  • Aptech launches .NET-based Innvue application for multiple-system data consolidation

Screen Pilot Group has launched its GoTrip.mobi mobile marketing/CRM platform for hotels and resorts. Available for branding by independent hotels or chains, GoTrip delivers content and information such as local search, weather information and CRM features such as flight notifications and airport alerts and can deliver last minute upsell opportunities. (www.mygotrip.com, www.screenpilot.com)
InnLink Central Reservation Services has released an interface with ZDirect’s ZMail customer relationship management application, to allow its hotel customers to have their marketing databases centrally located, send targeted emails to their “opt-in” subscriber list, automatically send confirmations, pre-arrival/thank you emails and customer satisfaction surveys. (www.zdirect.com, www.innlink.com)
Hospitality sales and marketing services firm The Knowland Group announced that it has signed over 500 clients in only its second year of operation. (www.KnowlandGroup.com)
Travel Information Management Services (TIMS) and AnyRate Software have formed a joint venture to combine TIMS competitive rate knowledge and sales experience with AnyRate’s technological expertise in competitive intelligence. (www.any-rate.com, www.timsreports.com)
Lodging Interactive has launched its Chatter Guard service for managing hotels’ online reputation. Chatter Guard searches the Internet for User Generated Content (UGC) referring to the client property and provides a service to help companies post responses. It also provides an online Quality Index Dashboard of month to date scores, plus monthly roll up reports. (www.lodginginteractive.com)
TravelCLICK has acquired Blue Square Studios, a provider of hospitality Internet business solutions including web design, production and search engine optimization (SEO). Blue Square’s browser-based Hospitality Toolkit Web presence management kit enables hotels to update their websites as required, manages and delivers rich media content and integrates software modules to support dining reservations, guest requests, restaurant menus, packages and specials, photo gallery, spa treatments and more.
TravelCLICK has released its SearchVIEW online market intelligence tool, which offers views of Search Engine effectiveness (tracks pay-per-click (PPC) and search engine optimization (SEO) campaigns, monitors trademark infringement), Online Travel Agents/Online Travel Meta Search (enables hoteliers to view hotel placement) and Customer Review (allows hotels to see the average score for both the hotel and its competitive set on multiple customer review sites and view what customers are saying about the property). Hotel users have options to view different types of graphs and add/change attributes such as alerts and websites to monitor.
The 250-room Biltmore in Asheville, NC has installed Datavision Technologies’ Datavision Dashboard. (www.biltmore.com, www.datavisiontech.com)
The Trump Organization has selected Cendyn as its exclusive interactive marketing agency. The Trump Hotel Collection (the Trump International Hotel & Tower in New York and hotels under construction in Las Vegas and Chicago) will use Cendyn’s CRM Suite (eInsight, eConcierge and eSurvey), plus ePresence for website design, eVisibility for Search Engine/ Pay-per-Click Marketing and eProposal for the delivery of custom proposals to meeting planners. Trump’s real estate and golf interests will also use eInsight for guest intelligence and central management of prospect, member and customer information. (www.trump.com, www.cendyn.com)
Aptech Computer Systems has launched its .NET-based Innvue application, which allows multi-property chains and management companies to collect and centralize daily operating data over the Internet from multiple front and back office systems. Data is integrated via a standardized interface for corporate or chain analysis using Aptech’s Execuvue Business Intelligence. (www.aptech-inc.com)

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  • IDeaS certifies IDeaS V5i Version 3.1 to HTNG specifications
  • Rate Tiger opens EMEA headquarters in London
  • Trump implements The Rainmaker Group’s revolution suite in three resorts Atlantic City
  • Rainmaker integrates revolution LRO with Realty DataTrust’s VaultWare online leasing tool
  • Radisson Edwardian to implement EzRMS’ Internet Product Suite in thirteen properties
  • PGA National Resort and Spa implements EzRMS’ Internet Product Suite

IDeaS has certified its IDeaS V5i Version 3.1 application to HTNG’s Property/Distribution Solution 2007a specification. (www.ideas.com, www.htng.org)
Rate Tiger has opened its EMEA headquarters in London, UK. StellantPartners GmbH has been engaged to oversee and manage Rate Tiger’s expansion into the EMEA region. (www.ratetiger.com)
Trump Entertainment Resorts has implemented The Rainmaker Group’s revolution revenue management suite in its three gaming resorts in Atlantic City: the Trump Taj Mahal, Trump Plaza and Trump Marina.
The Rainmaker Group has integrated its revolution LRO (Lease Rent Options) system with Realty DataTrust’s VaultWare online leasing tool. The integration uses Rainmaker’s lease/rent optimization system to ensure that optimized apartment rates appear on VaultWare’s online availability and reservation system.
(www.trumpcasinos.com, www.vaultware.com, www.letitrain.com)
Radisson Edwardian is implementing EzRMS’ Internet Product Suite, including the Budgeting (Ez-BUDGET), Deal Quotation (Ez-QUOTE), Regional Management (Ez-REGION) and competitive analysis (Ez-COMPETE) modules at its twelve hotels in London and at London’s Heathrow Airport, plus the five star Radisson Edwardian Hotel in central Manchester.
The PGA National Resort and Spa has implemented EzRMS’ Internet Product Suite, interfaced to its existing Visual One PMS system. The Resort has 389 guestrooms and cottages, five golf courses, a 40,000 square foot spa, 19 tennis courts, a health and racquet club, lap pool, Pilates studio, a croquet complex, nine swimming pools, eight restaurants/lounges and a 34,000-square-foot conference wing.
(www.radissonedwardian.com, www.pgaresort.com, www.easyrms.com)

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  • Passkey launches Smart Alerts event alert system
  • White Lodging to implement Delphi MPE across 110 hotels
  • Hyatt picks Newmarket’s Daylight ASP
  • Newmarket releases version 9.5 of Delphi

Passkey has launched its Smart Alerts event alert system, which automatically e-mails important event information to Passkey users at critical event milestones. Two types of Smart Alerts are offered initially, “Alerts” which are sent when user-specified event conditions are met (e.g. “event block night at least 85% full”) and “Updates”, which allow users to receive event information such as block and pick-up status on a regularly scheduled basis. (www.passkey.com)
White Lodging will implement Newmarket International’s Delphi Multi Property Edition (MPE) across 110 of its hotels nationwide. Those White Lodging properties using Newmarket’s eProposal will be able to send information from Delphi into eProposal to provide a customer with a dynamic, rich-media proposal immediately. Indiana-based White Lodging’s 115-hotel portfolio carries flags from various Marriott brands, Radisson, Intercontinental and Hilton.
Hyatt Hotels Corporation has selected Newmarket’s Daylight ASP (Application Service Provider) system for its ability to integrate seamlessly with Hyatt’s proprietary Envision sales system. The integrated systems will allow the sales team to provide a single document to the customer with the event information in chronological order and including the cost estimate.
Newmarket has released version 9.5 of its Delphi solution. A new user interface includes analytical and operational dashboards with components such as a Sales Pipeline (weighted to evaluate the likelihood of future business), graphical Need Period displays (includes on the books, budget, projected and threshold values for Occupancy and ADR), Groups In House (to help prioritize face-to-face contact with key accounts), My Business Alerts (a user’s bookings that require additional attention) and Daily Metrics (current statistics such as Forecasted Occupancy, Minimum Acceptable Rate and Revenue Per Available Room). Delphi 9.5 also offers improved integration with Property Management Systems (PMSs) to give companies a holistic view of their business and inventory, including bookings, sales performance and metrics. Other enhancements include new forecast values for better guestroom pickup estimates, enhanced suite logic, customized guestroom security, configurable security settings and multi-language fields to support worldwide operations in an official language while enabling local staff to use their home language or create specific documentation for key customers in their desired language.
(www.whitelodging.com, www.hyatt.com, www.newmarketinc.com)


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  • HSI releases version 7.08 of Profit Series POS
  • Hard Rock picks MICROS’ centralized Simphony POS for 60+ company-owned locations
  • Hilton New Orleans Riverside Hotel chooses Capton’s RFID-based Beverage Tracker
  • The Venetian Macao Resort-Hotel selects InfoGenesis
  • CBORD Group is Microsoft Gold Certified Partner for second year

MICROS Systems’ Hospitality Solutions International (HSI) division has released version 7.08 of its Profit Series Point of Sale (POS) system, with enhancements to its web order interface to allow users to place orders for future times in the current day. Other features include export of key daily operational data and an enhanced interface to third party customer survey applications. (www.hsi-solutions.com)
Hard Rock International has selected MICROS’ new Simphony POS for centralized, enterprise-wide use at its 60+ company-owned locations in North America and Europe. The system, which will be self-hosted by Hard Rock, has been deployed to six locations to date, with the remaining locations going live by March 2008. (www.hardrock.com, www.micros.com)
Drago’s Seafood Restaurant at the Hilton New Orleans Riverside Hotel has chosen Capton’s RFID-based Beverage Tracker solution to help monitor bar operations. (www.captoninc.com)
The Venetian has selected InfoGenesis for its Macao Resort-Hotel, opening this summer. The Venetian Macao will be one of the largest hotels in Asia, with 3,000 rooms, 1.2 million square feet of meeting, convention and exhibition space, a 15,000-seat arena and over one million square feet of retail space. (www.venetianmacao.com, www.infogenesis.com)
The CBORD Group has attained Gold Certified Partner status in the Microsoft Partner Program for a second year, with competencies in Mobility Solutions, Data Management Solutions, and Independent Software Vendor (ISV) Software Solutions. Microsoft Gold Certified Partners receive access, training, and support benefits. (www.cbord.com)

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  • Nirvana Technology announces dCRS dynamic central reservation system

Nirvana Technology announced its dCRS (dynamic central reservation system), which provides hotels with seamless distribution and dynamic packaging for on- and off-property spa services, golf tee-times, leisure activities and other services, integrated with Google Maps. On a satellite view colored flags identify off-property service providers and their distance from the hotel, with click-through to view availability and book directly. dCRS can be deployed to manage room and activity booking or may be seamlessly integrated with an existing CRS system to provide integrated activity booking capabilities. Rate management options let hotels modify rates or regulate distribution channels based on guest type, time of day, day of week, date range, lead time or availability thresholds. (www.nirvana-technology.com)

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  • Hyatt Regency Chesapeake Bay implements GoConcierge
  • Hotel 1000 deploys Guest-Tek’s OneView Media High Definition (HD) platform
  • Guest-Tek contracts with Magnolia Pictures for movie content, including pre-release viewings
  • Guest-Tek to deliver DISH Network satellite TV programming to hotels
  • Crown Macau Hotel installs NxTV’s HD IPVOD and IPTV guest room entertainment
  • iBAHN acquiring ETV Interactive to offer complete guestroom package
  • iBAHN adds PriorityOne dynamic prioritization and quality of service management
  • LodgeNet launches HSIA Preventative Maintenance Programs through StayOnline
  • TeleAdapt announces availability of MediaHub guestroom connectivity panel
  • Sheraton picks Eleven Wireless as preferred technology provider for Link @ Sheraton lounges
  • INNCOM adds control of LUX High-Definition displays to GDA-700 control unit
  • Digital Alchemy releases Claire, new Web-based customer-relationship management tool
  • Elfiq launches firmware to balance VPN sessions on different links
  • Walkwire integrates PrintMe with its Automated Business Center and Lobby PCs
  • Walkwire and Workspace Integration Technologies partner to offer kiosk alternative
  • GoConcierge enhancements include OPERA interface, inventory tracking digital signatures
  • Diversified updates Guestware with mobile checklist for housekeeping managers
  • Metromedia Software releases three new modules for HotelEXPERT
  • Vertical Systems announces BusinessClub design/build/manage concept
  • Capella Hotels & Resorts picks Gold Key Solutions’ Concierge Assistant for all properties
  • W Los Angeles – Westwood orders Tiare’s intelliChaise Personal Ordering System
  • Leading Hotels of the World (LHW) designates NewspaperDirect as an approved supplier
  • Carlson Wagonlit selects Leonardo image content for online bookings for 60,000+ hotels

The 400-room Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina has implemented GoConcierge for all employees to use for guest service. Current uses include lost and found item tracking, Camp Hyatt reservations, VIP amenities and package tracking. (www.chesapeakebay.hyatt.com, www.goconcierge.net)
MTM Luxury Lodging has deployed Guest-Tek Interactive’s OneView Media High Definition (HD) platform to deliver Video on Demand in High Definition (HD-VOD) to guest rooms at its Hotel 1000 property in Seattle. The OneView Media HD platform provides a 100% digital system supporting both IPTV and Video on Demand in High Definition (HD) and Standard Definition (SD) formats, with software-based content security that supports industry standards for conditional access, encryption, and session-based forensic watermarking.
Guest-Tek has contracted with Magnolia Pictures to provide movies over both its OneView Media HD-VOD and legacy systems, including special “Sneak Peak” viewings of select Magnolia feature films before they’re available in theatres.
Guest-Tek has signed a multi-year agreement to deliver DISH Network satellite TV programming to hotels, including both Free-to-Guest (FTG), premium content and HD channels. EchoStar’s DISH Network currently serves more than 13.4 million satellite TV customers.
(www.mtmluxurylodging.com, www.magpictures.com, www.echostar.com, www.guest-tek.com)
The 216-room Crown Macau Hotel in Macau, China, has installed NxTV’s HD IPVOD and IPTV guest room entertainment platform, the first property in the territory to feature a full IPTV solution. (www.crown-macau.com, www.nxtv.com)
iBAHN is acquiring ETV Interactive, which offers a complete guestroom package including digital TV, radio, video and music on-demand, integrated wired/WiFi roaming broadband HSIA, TV Internet and e-mail, plus business center solutions, all distributed over a single cable. ETV Interactive currently provides services in Europe, Asia-Pacific and Latin America, and, with iBAHN, will launch service in the U.S.
To support the converged services bandwidth demands iBAHN has added its PriorityOne network functionality to allocate prioritization and quality of service levels dynamically to applications.
LodgeNet Entertainment has launched its High Speed Internet Access (HSIA) Preventative Maintenance Program through LodgeNet StayOnline, intended to reduce HSIA system outages and support calls. The program takes a proactive approach to conducting inventory checks, equipment replacement and functionality assessment upgrades, and offers two service options: Periodic Preventative Maintenance Plan, with scheduled inspections and maintenance visits every 4-6 weeks, and Wireless RF Refresh, a wireless survey and a complete systems physical check conducted systematically over the course of the year’s service calls. (www.lodgenet.com)
TeleAdapt announced the availability of its MediaHub guestroom connectivity panel, which allows guests to connect their laptop, iPod, digital camera, DVD Player and/or PlayStation to a hotel TV via internationally compatible connection ports. (www.teleadapt.com)
Sheraton Hotels & Resorts has selected Eleven Wireless as a preferred technology provider for its Link @ Sheraton communal technology lounge in its hotel lobbies. The Link @ Sheraton provides multiple Internet-enabled computers with free 24/7 Ethernet and Wi-Fi connectivity, as well as PrintMe features for printing airline boarding passes and other documents. (www.starwoodhotels.com, www.elevenwireless.com)
INNCOM international has added control of LUX Art & Design’s LUX-HDA High-Definition “fine art in motion” displays to its Guestroom Digital Assistant (GDA-700) control unit. The GDA-700 allows guests to change the art display at will, and can be pre-set to a guest’s preferred style of artwork before arrival. (www.luxart.us, www.inncom.com)
Digital Alchemy has released a new Web-based customer-relationship management tool called Claire, which can deliver hotel confirmation and other useful information directly to a traveler’s cell phone or Blackberry browser. Delivery of information can be scheduled or triggered by events; for example, two days before arrival the guest could be sent cab rates from airport, information on how to catch the hotel shuttle, directions from major transportation centers, and offer to upgrade her room to a suite, a link to an electronic tee sheet for golf outings, and/or the hotel phone number. Other useful triggers could be for the day of arrival, specific activity notices during the stay, and post-stay follow-up. (www.da2go.com)
Elfiq has launched a new firmware release with a trigger feature which can track any IP session and ensure that alternate sessions with same destination IP will use the same link. This is primarily intended to load balance VPN sessions on different links. Elfiq also announced its ability to send email SMTP alerts to the General Manager or IT team without a local mail server or ISP SMTP relay, avoiding the need to deal with each ISP’s anti-spam or security rules. (www.elfiq.com)
Walkwire has integrated PrintMe’s Web-based guest printing with its Automated Business Center or Lobby PCs. PrintMe allows guests to send their print jobs from anywhere on the hotel’s HSIA network to any Walkwire printer in the hotel, and then retrieve their print job securely by entering a pre-assigned code. Previously this required dedicated hardware attached to the printer; the integration allows guests to enter their personal code to retrieve a print job directly on any Walkwire Internet station connected to a printer.
Walkwire and Workspace Integration Technologies have partnered to offer the Walkwire Powerdesk by WIT to hotels, a kiosk alternative to allow guests to access the internet, print boarding passes or use office applications. Walkwire provides and supports the software services for equipment mounted in WIT’s Powerdesk units.
(www.printme.com, www.walkwire.com)
GoConcierge.net has enhanced its Web-based guest service operations system with an interface with MICROS Systems’ OPERA PMS, an inventory tracking tool, and the ability to store signatures digitally. The interface with OPERA, developed to meet Hotel Technology Next Generation (HTNG) specifications, allows a concierge to activate the guestroom telephone message light, view the guest profile and be alerted to any changes to a guest reservation. Similarly, cancellations entered in GoConcierge are passed to the PMS. Functionality has been added to track service items loaned to guests during their stay, such as DVDs, umbrellas, etc., and to store a signature digitally when guests sign for tickets, packages or other items on paper that needs to be filed. (www.goconcierge.net)
Diversified Computer Corp. has introduced a new Guestware application for Windows Mobile devices to provide housekeeping managers with a checklist when inspecting rooms, flagging any deficiencies. Management reports will support training and quality initiatives. (www.guestware.com)
Metromedia Software has released three new modules for its HotelEXPERT software: PMBuddy, PocketHE and the Vocera-integrated SmartPaging. PMBuddy treats hotel rooms and suites like equipment, and helps track preventive maintenance tasks for them. PocketHotelEXPERT allows mobile users to view tasks on any handheld device which runs Windows Mobile 5.0. The SmartPaging module and via Wayport access points within the hotel have been upgraded to handle HotelEXPERT dispatches via hands-free Vocera IP badges, through which an employee just needs to speak the command “Close” to complete any task. (www.hotelexpert.com)
Vertical Systems Inc. announced its BusinessClub concept, whereby VSi will design and develop a BusinessClub layout for hotels that meets brand standards or hotel design specifications, deploy hardware to manage the hotel’s program, train staff and manage all customer billing issues, including refunds, VIP cards, etc. (www.ver-sys.com)
Capella Hotels & Resorts has selected Gold Key Solutions’ Concierge Assistant for use at all of the chain’s properties worldwide. (www.capellahotels.com, www.goldkeysolutions.com)
The W Los Angeles – Westwood has ordered Tiare Technology’s intelliChaise Personal Ordering System for The Backyard, the property’s newly renovated pool and lounge. intelliChaise allows guests to order food, beverages and hotel services directly from their chair, streamlining delivery and increasing revenues. The installation marks the debut of Tiare’s new hardware design for intelliChaise. (www.whotels.com, www.tiaretech.com)
The Leading Hotels of the World (LHW) has added NewspaperDirect to its Leading Services and Products Network of approved suppliers. NewspaperDirect’s Print-On-Demand solution, ND Press, is a web-based subscription service that enables hoteliers to print newspapers on demand from a choice of over 500 national and international titles using standard digital printers or photocopiers at the property. (www.lhw.com, www.newspaperdirect.com)
Carlson Wagonlit Travel has selected Leonardo Media to supply image content for online hotel bookings through CWT traveler and travel counselor booking tools. Under the agreement, Leonardo will provide CWT with a customized delivery of static image content for more than 60,000 hotels that can be booked online. (www.carlsonwagonlit.com, www.leonardo.com)

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  • Mintek enhances WinTrack PM with mobile version, kiosk entry and new hardware
  • INNCOM adds “green button” to e4 thermostat for guests to activate energy-saving mode

Mintek Mobile Data Solutions has introduced several enhancements to WinTrack PM, including a version for the Windows Mobile platform with handheld device support and bar coding to help PM, rounds, inspections and work order processes. Other improvements include a Web-based Work Order Kiosk (with a browser-based ASP application enabling anyone outside of the engineering department to submit work orders), and hardware support for Motorola’s (formerly Symbol’s) MC series of terminals with color screens, increased RAM and more powerful processors. (www.mintek.com)
INNCOM has enhanced its e4 smart digital thermostat with a green button which guests can press to activate an energy-saving program predetermined by the hotel. (www.inncom.com)

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  • PhoneSuite announces PhoneSuite 495 for larger properties

PhoneSuite announced the availability of its PhoneSuite 495, an enhancement of its existing PhoneSuite 64 and the PhoneSuite 112 models for larger hotels up to 475 rooms. (www.PhoneSuite.com)

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  • Onity’s ADVANCE locking system receives 2007 ADEX Platinum Award from Design Journal Magazine
  • Atlantis, The Palm, Dubai to install VingCard’s Signature online centralized electronic locks

Onity’s ADVANCE locking solution has received a Platinum Award in the 2007 ADEX Award competition sponsored by Design Journal Magazine. The Award, given annually in recognition of excellence in product design, recognized the ADVANCE lock for its modular design and unique ergonomic features. (www.onity.com)
Atlantis, The Palm, Dubai has ordered VingCard’s Signature online centralized electronic locks for use throughout the property, which is scheduled to open in November 2008. The 1,539 room Royal Towers will be linked via The Palm Monorail and a three lane underwater tunnel to The Palm Jumeirah and mainland Dubai. (www.vingcard.com)

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