January 21, 2015

In this issue…

People on the Move

Guest Management Systems


Marketing / Management

Revenue Management

Sales & Catering, Meeting Planning


Spa / Golf / Leisure Activities

Guest Services

Back Office

Inventory / Purchasing



JANUARY 7 – 21, 2015


  • Loss of a Leader

The industry lost an outstanding hotelier when James Simkins died of cancer last week. If his name doesn’t ring a bell, that’s because despite his influence he was never one to seek the limelight. A strong champion of using hospitality technology as an essential component of management, he made a profound impression on everyone he met and worked with.
Most recently COO of Benchmark’s Personal Luxury Resorts and Hotels division, James had a long and highly-regarded career. He served in several Westin hotels worldwide, eventually becoming MD and VP Operations for Westin’s Asia region. Later, he helped grow Seattle-based MTM Luxury Lodging into a successful boutique chain before its acquisition by Benchmark.
When I first met him while planning systems for the Westin Tokyo, his immediate grasp of the technology involved in every area, and of its potential for improved operations and guest service, was remarkable, and is still unique among GMs of my experience. As one example, while at MTM he personally brought a disparate group of vendors into a cooperative team to integrate guestroom technology with the front office and energy management systems, well before HTNG had really found its feet. His oft-stated belief was that technology must serve three audiences: the owners, the managers and the guests, contributing to excellent guest service, efficient management operations and cost-effective ownership.
James was remarkably well-rounded. In addition to his comfort level with technology he could go head-to-head with any owner in his thorough and detailed understanding of hotel operations and finance, and had outstanding people skills. Utterly tireless, energetic, generous and perpetually optimistic, in 25 years I never once heard him say a bad word about anybody (despite occasional provocations that would try the patience of a saint) and his staff would follow him anywhere. It would be hard to find a better example of what GMs should strive for, of what hospitality leadership is all about.
After watching Wes Anderson’s wonderfully whimsical movie “The Grand Budapest Hotel”, a friend asked if the close-knit network that rallied to the aid of the beleaguered hero really existed in the hotel industry. The way people immediately jumped in to help James and his family when he fell ill is a perfect example that yes, this is that kind of industry. There’ll be a party to celebrate James’ life this Saturday. It’s going to be packed.

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  • Mark Wanner hired by Sceptre as COO
  • Niklas Unger is new Head of Steigenberger’s IT Division
  • Craig Brennan is now CEO at QuickMobile
  • Kevin Costello joins Board of Directors at Rainmaker

Mark Wanner has been hired by Sceptre Hospitality Resources as Chief Operations Officer. Mr. Wanner brings over 20 years of technology and operations management with a variety of technology and communications companies in the Houston area.
Niklas Unger is the new Head of Steigenberger’s IT Division. Mr. Unger has already worked in a number of branches as an IT and process consultant and has held responsibility for Enterprise Resource Planning (ERP), digital transformation and website relaunch projects.
Craig Brennan has been appointed Chief Executive Officer at QuickMobile, succeeding company founder Patrick Payne, who will continue to serve on the board of directors and as an advisor. Appointed Chairman of the Board in October 2014, Mr. Brennan brings more than 20 years’ experience as a CEO, board member and senior executive. Prior to joining QuickMobile’s board, he advised numerous Silicon Valley start-ups and is on the board of directors of Yourmembership.com, a SaaS company serving associations. He has also served as the CEO of social media analytics company Overtone and at business intelligence vendor Brio Software. Mr. Brennan was earlier Senior Vice President of CRM at Oracle, a partner at Deloitte Consulting where he built and led the Siebel CRM practice, and an associate partner at Accenture.
Kevin Costello has joined the Board of Directors at The Rainmaker Group. Mr. Costello brings over 25 years’ experience in executive leadership, most recently serving 12 years with Ariba through its acquisition by SAP in 2012. He was earlier Global Managing Partner for Andersen Business Consulting, and a Director of telecoms company Cbeyond.

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  • RoomKeyPMS releases interface with Clairvoyix
  • Kennebunkport Resort Collection picks ATRIO and Duetto for eight properties
  • Grayshott chooses ATRIO
  • PAR Springer-Miller integrates Atrio with Flip.to
  • Maestro PMS announces website development services to help independent operators
  • Agilysys gains Gold Certified Partner status in Microsoft Partner Program

RoomKeyPMS has released an interface with guest marketing vendor Clairvoyix. (www.clairvoyix.com, www.roomkeypms.com )
The Kennebunkport Resort Collection has chosen PAR Springer-Miller Systems’ ATRIO PMS and Duetto’s Revenue Strategy Solutions for eight properties, which include the Hidden Pond, Kennebunkport Inn, Cottages at Cabot Cove, Grand Hotel, The Tides Beach Club and the Old Fort Inn & Resort.
Grayshott has chosen PAR Springer-Miller’s ATRIO PMS for its Hotel and Health Spa in Surrey, United Kingdom. Grayshott has used PAR Springer-Miller’s SpaSoft system for some time.
PAR Springer-Miller has integrated Flip.to with its ATRIO PMS, allowing guests to post their Atrio reservations to their social networks.
(www.kennebunkportresortcollection.com, www.grayshottspa.com, www.flip.to, www.duettoresearch.com, ATRIO.com, www.partech.com)
Maestro PMS has announced new website development services to help independent operators increase online their presence and boost revenue. The services include search-optimized website creation, content development assistance, simplified package promotion pages, a Content Management System, and ‘Reservation Recovery’. The latter targets guests who initiated but did not complete the booking process, via a pop-up offer to attract the guest back to complete the process. (www.maestropms.com)
Agilysys announced that it has attained Gold Certified Partner status in the Microsoft Partner Program, with a competency in the Independent Software Vendor (ISV)/Software Solutions category. Microsoft Gold Certified Partners receive a number of benefits, including access, training and support. (www.agilysys.com)

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  • Booking.com releases Booking Now app for custom, location-based search
  • Pegasus Solutions’ distribution division rebranded as DHISCO
  • Expedia releases Real Time Feedback and Sell Tonight tools

Booking.com has released its Booking Now app (initially for iOS products only), which customizes travelers’ real-time search results based on the preferences recorded in their profiles (price range, parking, breakfast, Wi-Fi, etc.) and on their current street-level location anywhere in the world. Users can swipe through the recommendations and book accommodation in two taps; they can also pin their top hotel choices to a map for quick reference. The App’s GPS technology then provides step-by-step directions from the user’s current location to the hotel. Booking Now’s predictive analytics refine the recommended matches the more frequently customers use the App. (www.booking.com)
Pegasus Solutions’ distribution division, which was acquired by an affiliate of H.I.G. Capital and re-launched as a stand-alone company, has been rebranded as DHISCO, The Distribution Hospitality Intelligent Systems Company. DHISCO will continue to be headquartered in Dallas, Texas, with additional offices in London and Scottsdale, under the leadership of Toni Portmann as CEO and Executive Chairman of the Board. The new brand name has its roots in the original company’s inception 26 years ago under the name THISCO, The Hotel Industry Switch Company. No word on whether the new logo includes a mirror ball. (www.dhisco.com)
Expedia has released its Real Time Feedback and Sell Tonight tools for hoteliers and travelers. Real Time Feedback sends an e-mail or app notification to a guest shortly after check-in at an Expedia.com-booked hotel, asking “How was your check in?”, “How is your room?” and “Are you happy with the location?” Guests’ responses, which can include specific comments, are sent in real time to the hotelier via Expedia PartnerCentral. Sell Tonight, also accessible via Expedia PartnerCentral, helps hoteliers post same day rates and availability to Expedia.com, Hotels.com and apps that use them, and gives hotels real-time same-day rates in their market. (www.expediainc.com)

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  • Star Ratings Australia to offer ReviewPro Global Review Index to Australian hotels
  • ProfitSword enters into joint venture with Sage 300 reseller Acumen Information Systems
  • Millennium & Copthorne picks Revinate for global portfolio
  • AKA Serviced Residences implements Datavision
  • Tivoli Lodge, Vail, CO, deploys nSight
  • nSight announces nGenius Community partner program
  • TravelClick  purchases TVtrip
  • Accor deploying Nor1’s eStandby at upscale and luxury hotels
  • Sceptre integrates Flip.to into WindsurferCRS

Star Ratings Australia has signed with ReviewPro to offer Australian hotels access to ReviewPro’s online reputation management platform and Global Review Index online reputation score, which is based on consumer review data from 142 online travel agencies (OTAs) and review sites. A second phase of the relationship will make ReviewPro’s Guest Rating Score available to consumers alongside the independent Star Ratings. (www.starratings.com.au, www.reviewpro.com)
ProfitSword has entered into a joint venture with Acumen Information Systems, a Gold Level reseller of the Sage 300 (formerly AccPac) ERP/GL software, to offer more complete applications to the hospitality industry. The partnership will offer ProfitSword’s BI applications (including ProfitSage, ProfitPlan, ProfitPace, ProfitWizard) alongside Sage 300’s multi-property accounting solution with HR, Payroll and Document Management capabilities. (www.acumenfl.com, www.profitsword.com)
Millennium & Copthorne Hotels has selected Revinate’s Online Reputation Management Solution for its global portfolio at both the corporate and property levels. (www.millenniumhotels.com, www.revinate.com)
AKA Serviced Residences has implemented Datavision’s BI software for its extended-stay properties in New York, Philadelphia, Washington, D.C., Los Angeles and London. (www.stayaka.com, www.datavisiontech.com)
The Tivoli Lodge, Vail, CO, has deployed nSight’s consumer booking intelligence to enhance its digital marketing campaigns, through Utah-based GCommerce, a member of nSight’s nGenius Community partner program.
nSight has announced its nGenius Community partner program to help nSight users with their marketing efforts. Launch partners are Expedia Media Solutions and ADARA.  Members of the nGenius Community help users determine the best target media plans leveraging nSight’s forward-looking search and booking outlook report for the next 30 and 60 days.
(www.tivolilodge.com, www.nsightfortravel.com)
TravelClick has purchased TVtrip, a Paris, France-based hotel video creation and distribution service provider. TVtrip’s three co-founders and team will continue to lead the company. (www.TVtrip-media.com, www.TravelClick.com)
Accor is deploying Nor1’s eStandby upselling product across its portfolio of upscale and luxury hotels. (www.accorhotels.com, www.nor1.com)
Sceptre Hospitality Resources has integrated Flip.to into its WindsurferCRS; clients who have deployed WindSurfer’s TopSail or HTML booking engine can have travelers post their reservations on their own social networks. (www.sceptrehospitality.com, www.flip.to)

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  • L.E. Hotels implements Revcaster for 150 sites
  • Sercotel picks SiteMinder’s Channel Manager for 154 properties
  • UK’s The Hotel Collection chooses SiteMinder for 21 hotels
  • Swiss-Belhotel International picsd STAAH for channel management, booking engine for 125 properties
  • Vantage Hospitality makes Duetto available to 1,200+ hotels
  • Kennebunkport Resort Collection chooses Duetto, ATRIO for eight properties
  • Duetto integrating Revcaster’s comp-set data into revenue optimization software
  • Auckland Airport deploying IDeaS for over 7,500 car park spaces
  • IDeaS software now generating pricing decisions for more than one million rooms
  • adonis.com joins RateGain’s RezGain channel manager
  • Monte Carlo Inns picks eRevMax’s RateTiger for price intelligence data at eight properties

Harkham Hospitality’s L.E. Hotels brand has implemented Revcaster online rate verification for its 150 independently owned and operated properties.  (www.lehotels.com, www.revcaster.com)
Spanish hotel chain Sercotel has selected SiteMinder’s Channel Manager. To date nearly half of the hotel chain’s 124-property portfolio in Spain have signed up, with more properties expected to go live in 2015. Sercotel has 154 properties in Spain, Andorra, Portugal and Colombia.
UK provincial hotel group The Hotel Collection has picked SiteMinder’s Channel Manager for its 21 hotels in England, Scotland and Wales, which include the Imperial Hotel in Torquay, The Lygon Arms in Broadway, the Cotswolds, and the Hinckley Island Hotel in Leicestershire.
(www.sercotelhoteles.com, www.thehotelcollection.co.uk, www.siteminder.com)
Hong Kong-based Swiss-Belhotel International has picked STAAH for channel management and booking engine software. Swiss-Belhotel International currently has over 125 properties in China, Vietnam, the Philippines, Indonesia, Malaysia, Australia, New Zealand, Georgia, Kuwait, Qatar, Bahrain, Iraq, Oman, Saudi Arabia and United Arab Emirates. (www.swiss-belhotel.com, www.staah.com)
Vantage Hospitality Group is making Duetto’s Revenue Strategy Solutions available to more than 1,200 hotels operating under multiple brands within the Vantage system, including Americas Best Value Inn, Canada’s Best Value Inn, Lexington by Vantage, Country Hearth Inn & Suites, Jameson Inn & Suites and 3 Palms Hotels and Resorts.
The Kennebunkport Resort Collection has chosen Duetto’s Revenue Strategy Solutions and PAR Springer-Miller Systems’ ATRIO PMS for eight properties, which include the Hidden Pond, Kennebunkport Inn, Cottages at Cabot Cove, Grand Hotel, The Tides Beach Club and the Old Fort Inn & Resort.
Duetto is integrating Revcaster’s comp-set data into its revenue optimization software.
(www.vantagehospitality.com, www.kennebunkportresortcollection.com, www.partech.com, www.revcaster.com, www.duettoresearch.com)
New Zealand’s Auckland Airport has deployed IDeaS Revenue Solutions to manage the revenue for more than 7,500 short and long-term car park spaces at three locations across the airport. The system leverages revenue management principles to balance demand uncertainties with demand-based price optimization and length-of-stay controls, and fully integrates with existing reservation systems.
IDeaS announced that its software now generates pricing decisions for more than one million rooms, for hoteliers in nearly 100 countries.
(www.aucklandairport.co.nz/, www.ideas.com)
Turkey-based online booking system adonis.com has joined RateGain’s RezGain channel manager. Accommodation providers connected to adonis.com wil be able to use RezGain to update inventory, availability and room rates in real time, and use RezGain’s Reservation Delivery service to send reservation details directly to hotel management systems. Adonis.com has offices in Istanbul, Antalya, Casablanca and Dubai. (www.adonis.com)
Ontario-based Monte Carlo Inns has selected eRevMax’s RateTiger to provide price intelligence data to its eight properties. (www.montecarloinns.com, www.erevmax.com)

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  • PSAV acquires American Audio Visual Center
  • Groupize announces 12 new customers in December
  • Cvent acquires Elite Meetings International
  • Xiamen C&D Tourism and Hotels picks Newmarket’s Delphi 2015 and N2GO
  • Newmarket named a “Best Company to Work For” by Business NH Magazine

PSAV has acquired American Audio Visual Center (AAVC), an in-house production company based in Scottsdale, AZ, with over 65 hotel and resort clients and a full-service boutique production division. AAVC’s executive leadership will remain in place. (www.psav.com)
Groupize Solutions announced the acquisition of 12 new customers in December: the L.A. Hotel Downtown in California, Deauville Beach Resort, Holiday Inn Fort Myers Airport in Florida, Colony South Hotel in Maryland, Federal City Inn & Suites in New Orleans, Mount View Hotel & Spa in Napa Valley, Inn at Longwood in Boston, Polynesian Water Park in Wisconsin, Tamarack Lodge at Bear Valley, and Southern California’s Luxe Hotels – Luxe Rodeo Drive, Luxe City Center, Luxe Sunset Blvd. (www.groupizesolutions.com)
Cvent has acquired Elite Meetings International (EMI), and will integrate EMI’s online venue-sourcing tools for meeting planners – EliteMeetings.com and SpeedRFP.com –into its hospitality cloud offering. (www.cvent.com)
Xiamen C&D Tourism and Hotels Inc. has selected Newmarket International’s Delphi 2015 and N2GO. Established in 2003, C&D Tourism and Hotels currently operates eleven hotels under the C&D Hotels and YIHO Hotels brands, as well as an international travel agency.
Newmarket has been named a “Best Company to Work For” by Business NH Magazine. The top two companies in the Best Large Companies category were:
#1 – Medtronic Advanced Energy in Portsmouth (368 employees/156 in NH)
#2 – Newmarket International Inc. in Portsmouth (445 employees/ 245 in NH)
(www.cndhotels.com/web/en/, www.newmarketinc.com)

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  • Merchant Link adds Verifone device support to TransactionLink middleware
  • Agilysys announces general availability of latest Analytics version for InfoGenesis

Merchant Link announced the addition of Verifone device support to its TransactionLink middleware, enabling EMV and contactless payment on integrated POS (iPOS) systems. Transactions are hardware-encrypted at swipe by Verifone SRED validated devices; the data is then tokenized using format-preserving tokens, allowing merchants to continue to perform cardholder analytics on purchase data. (Verifone.com, www.merchantlink.com)
Agilysys announced general availability of the latest version of its Agilysys Analytics business intelligence software for its InfoGenesis POS systems. Already available to SaaS POS customers, Analytic now provides on-premise InfoGenesis users with enhanced data analysis. Available as a subscription service, Agilysys Analytics is accessed from a web browser, consolidating InfoGenesis data from across the enterprise into a single cloud service. (www.agilysys.com)

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  • Remington Hotels selects SpaSoft for two spas in Key West

Remington Hotels has selected PAR Springer-Miller Systems’ SpaSoft system for two spas in Key West, Florida: Top Spa, located at La Concha Key West, and The Spa at Pier House. (www.laconchakeywest.com, www.partech.com)

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  • Hotel WiFi Test report ranks cities, countries and world regions by WiFi quality
  • Hilton New York JFK Airport adds live Doppler weather radar to FlyteBoard
  • Hilton Americas-Houston signs with Bulk TV & Internet
  • Marriott gives Enseo preferred vendor status for Guestroom Entertainment Services
  • Virgin Hotels launches companion app, “Lucy”
  • Rotana adds online check-in facilities, other tablet-delivered services
  • Bittel launches UNOMedia 5 guestroom alarm/clock/radio/telephone with multiple charging ports

Hotel WiFi Test has released a new report ranking cities, countries and world regions by WiFi quality, considering both the quality of the WiFi itself and whether in-room WiFi is free. WiFi Quality was expressed by the percentage of hotels in a given geographical area that offer adequate WiFi quality; hotel judged as having adequate WiFi must provide an expected download speed of at least 3 Mbps and an upload speed of 500 kbps. The Free WiFi percentage is the ratio of hotels that offer free in-room WiFi to all hotels for which the WiFi price structure and availability is known in that area. Hotels that offer free WiFi only in public areas are not counted as hotels with free WiFi. Key findings include:
– A hotel in Europe is 33% more likely to have adequate WiFi than in the United States, but a hotel in the United States is 14% more likely to offer free in-room WiFi.
– Asia is at the top in hotel WiFi quality (49.5%) but the bottom for the percentage of hotels offering free in-room WiFi (61.2%).
– The United States is only in the 21st percentile for WiFi quality; 79% of countries have better hotel WiFi.
– South Korea leads in hotel WiFi quality (92%) by a healthy margin, 7.1 percentage points to the second best (Japan).
– In the USA, Portland leads in terms of WiFi quality with a 10 percentage point lead over the second-place city, Seattle. It also has one the highest percentages of hotels offering free in-room WiFi (86.7%).
– The chances of getting a hotel with adequate WiFi are almost three times higher in Portland than in Atlanta.
The 356-room Hilton New York JFK Airport has added live Doppler weather radar to its Flyte Systems airline information FlyteBoard. Guests can now see national weather patterns that may impact their trip as they verify their airline’s flight schedule and departure gate. (www.hilton.com/Jamaica, www.flytesystems.com)
Hilton Americas-Houston has signed with Bulk TV & Internet for a full residential lineup and interactive channel guide throughout the property’s 1,200 guestrooms. (www.hilton.com/Houston?, www.bulktv.com)
Marriott International has given Enseo preferred vendor status for Guestroom Entertainment Services, including Enseo’s “Over-The-Top” services offering popular native, streaming video applications. The Enseo E3 solution meets or exceeds all aspects of the Marriott’s recently published television brand standards. The preferred vendor status extends to 13 Marriott brands, including The Ritz-Carlton, JW Marriott, Edition, Marriott Hotels,, Renaissance, Gaylord, Moxy, AC Hotels by Marriott, Courtyard, Springhill Suites, Fairfield Inn & Suites, Residence Inn and Towne Place Suites. (www.marriott.com, www.enseo.com)
Virgin Hotels has launched a companion app for its hotel group, due to launch this month. Called Lucy, the app will allow guests to adjust the temperature in their room remotely, change the channel on the room TV sets, order in-room dining and find recommendations for the local area. Guests can also use the app to contact hotel services, including the concierge, front desk and restaurants, with the option of live chat via a messaging interface. Lucy will offer a wide range of on-demand audio and video content selected by Virgin, and will integrate with Virgin Hotels’ The Know preference program, allowing visitors to set service preferences including the items they would like pre-stocked in their mini bar. (virginhotels.com)
Rotana is adding online check-in facilities and several other tablet-delivered services to the mobile app it launched two years ago, and which has produced a 20 percent increase in monthly mobile bookings. Online check-in will be rolled out at all Rotana hotels by end 2014/early 2015; it is also planned for Rotana Reward Members to be able to pick their room number and preferred floor. Rotana has focused on improving guest satisfaction through tablet technology, including tablet check-in, tablet check-out, electronic guest surveys and e-menus. It has also introduced an online restaurants and table management system that centralizes guests’ profiles, allows social media integration, email and SMS reservation confirmations, and integrates with popular restaurant booking sites. Corporate partners can receive direct access to Rotana’s hotels and special rates through the Rotana Rewards Classic e-connect, in partnership with Trust International. (www.rotana.com)
Bittel has launched its UNOMedia 5 guestroom unit, a brand-compliant alarm/clock/radio/telephone that includes charging ports and NFC-enabled Bluetooth for wireless music playing. The unit includes Bittel’s EasyCharge multi-function cable for device connection, which supports Apple Lightning (iPhone 5 and 6 series, and new iPad), Micro USB (Android, Blackberry and Windows), Apple legacy (iPhone 4s and older), and audio 3.5mm (for music) connectors. The unit also features four USB charging ports designed for both standard and high powered USB charging requirements. (www.bittelcom.com)

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  • JW Marriott Hotel Santo Domingo installs InvoTech’s RFID Uniform and Linen Systems
  • Penn State implements UniFocus’ Labor Management System at The Nittany Lion Inn and The Penn Stater
  • Destination Properties selects Wakeup Call’s risk management software for Gold Miner’s Inn

The JW Marriott Hotel Santo Domingo has installed InvoTech’s RFID Uniform and Linen Systems for its 15,000 linens and 2,000 staff uniforms. The property uses InvoTech’s RFID laundry cart reading station to track uniforms and linens automatically to and from the laundry, and portable handheld readers to process the physical inventory of all uniforms and linens. (www.marriott.com/Ensanche-Piantini?, www.invotech.com)
Penn State Hospitality Services has implemented UniFocus’ Labor Management System (LMS) at The Nittany Lion Inn and The Penn Stater, having already used several UniFocus survey solutions. (www.nittanylioninn.psu.edu, www.UniFocus.com)
Destination Properties has selected Wakeup Call’s risk management software for the 80-room Gold Miner’s Inn, Grass Valley, CA. (www.wakeupcall.net)


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  • Hotel Nikko San Francisco implements Clear Sky Software’s food & beverage inventory control

The 532-room Hotel Nikko San Francisco has implemented Clear Sky Software’s food & beverage inventory control system, as well as Clear Sky’s KIOSK for increased tracking of F&B product movements and interfaces to Sysco, US Foods and other suppliers. (www.hotelnikkosf.com, www.clearskysoftware.com)

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  • Westin Buckhead Atlanta implements INNCOM

The 358-room Westin Buckhead Atlanta has implemented INNCOM’s Energy Management System as part of Starwood’s “30/20 by 20” environmental initiatives. The property installed e4 Smart Digital Thermostats, INNcontrol 3 Central Room Management software and a full property management system interface. Room controls connect to INNcontrol 3 via a Deep Mesh Network that monitors guestroom condition and status in real-time. Starwood’s “30/20 by 20” program aims to reduce energy use by 30 percent and cut water consumption by 20 percent by 2020 at every property. (www.westinbuckheadatlanta.com)

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  • Zaplox partners with SimonsVoss

Zaplox has partnered with Germany’s SimonsVoss lock provider, and its mobile keys are now offered as part of the SimonsVoss range, opening up new markets for Zaplox in Europe and Asia to customers such as arenas, museums, banks, public service buildings and schools. (www.simons-voss.com, www.zaplox.com)

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  • Jon Inge & Associates
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