August 23, 2011

In this issue…

People on the Move

Guest Management Systems

Reservations

Marketing / Management

Revenue Management

Sales & Catering, Meeting Planning

F&B / POS

Guest Services

Back Office

Inventory / Purchasing

Communications / Infrastructure

AUGUST 10 – 23, 2011

TOP O’ THE NEWS

    • Phone-tracking services expand. What price liberty?

How do you feel about being tracked wherever you go? As with many privacy issues, I think most of us are in two minds about it. On the one hand, as Apple and other smart phone vendors found out when it was revealed that the phones report their location at regular and frequent intervals, we generally hate the idea of someone knowing where we are at all times. What business is it of theirs? Especially if, as happened multiple times to friends of mine who checked Apple’s data for their phones, the locations are wrong?
Four recent news items highlight this issue. A survey of more than 4,700 international business travelers by International SOS reported that over 75% respondents, when visiting destinations they perceive to be high-risk, are comfortable or very comfortable with being tracked via their phones, both to receive alerts and to have their location reported to their employers. Then BCD Travel and American Express Global Business Travel both announced offerings that provide precisely this service (among several others – see the news items below), including automatic alerts when an executive unexpectedly leaves a safe zone.
Fair enough for risky locations, but how comfortable would they feel about it in their own home city? And who defines where it’s permissible to visit without being tracked (or at all) and where not? If we want to use location-based services, such as when following a map route or asking “find me a nearby coffee shop,” then obviously the service does need to know where the phone is. But I think most of us are uneasy about it regularly storing our phone’s location for future reference.
Until we want it to. If we lose our phone, it’s handy to know where it was last tracked. Or if we fall or have a car accident, we’d want help services to contact us immediately and to know where we are. What we really want, therefore, is control over when that location data can be accessed, by whom and for what purpose, not to mention the ability to verify its accuracy. Any takers on that happening any time soon? Or on correcting data being simple and painless, if it’s allowed at all?
Lastly, Apple has advised app developers to stop tracking users and their behavior through the Unique Device Identifier (UDID) built into each iPhone and iPad, because the new version of its iOS operating system will no longer support it. While this sounds like a welcome move towards greater user privacy, it’s undermined by Apple suggesting that developers could instead create their own tracking identifiers. Understanding who tracks what information about us is about to become infinitely more complex, and probably impossible.
Whoever said that the price of liberty is eternal vigilance probably didn’t have in mind that our tools would be eternally vigilant about us.
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PEOPLE ON THE MOVE

  • Mike Kistner receives International Stevie Award as Executive of the Year – Hospitality and Leisure
  • Frode Haugen joins OTRUM as President & CEO
  • Erika McKitterick hired by TravelShark as Director of Business Development
  • HTNG announces members of Vendor Advisory Council
  • Philip Wooller appointed Area Director Middle East and Africa for STR Global

Mike Kistner, CEO of Pegasus Solutions, has received an International Stevie Award as Executive of the Year – Hospitality and Leisure at The 2011 International Business Awards.
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Frode Haugen has joined OTRUM as President & CEO. He was most recently Executive Vice President at Indian mobile phone vendor UNINOR. He was earlier CEO of Cell One (Namibia), CEO of Ghana Telecom, Managing Director of Alcatel Nordic & Baltic and Managing Director of Tandberg Data Asia, amongst other positions.
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Erika McKitterick has been hired by TravelShark as Director of Business Development. Ms. McKitterick joins from TravelClick, where she served as Director of Account Management. She had previously served as E-Commerce Manager for Winegardner & Hammons.
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Hotel Technology Next Generation (HTNG) has announced the fifteen members of its new Vendor Advisory Council, elected by their peers amongst HTNG’s vendor and consulting membership to represent their interests in HTNG’s governance process. HTNG is governed by a board of directors which, under its bylaws, must be elected exclusively from the hotel community. The Vendor Advisory Council Members are:
* David Bankers, Senior VP, Product & Technology Development, LodgeNet Entertainment
* Micah Friedman, Director, Hospitality Industry, Oracle
* Inam Haider, Regional Director, TeleAdapt
* Akina Ho, VP of Strategy & Business Development, FCS Computer Systems
* Mark Hoare, Partner, The Prism Partnership
* Shawn McGowan, Chief Operating Officer, Newmarket International
* Daryl Page, Managing Director, Global Leader for Hospitality, Avaya
* Ray Pawley, Director, Head of Global IT Sales, Amadeus
* Boro Petrovic, Chief Technology Officer, MICROS Systems
* Frank Pitsikalis, Founder & Chief Executive Officer, ResortSuite
* Mark Poldervaart, General Manager Philips HotelTV, Philips Consumer Lifestyle
* Michael Schubach, Associate VP, Product Management, Agilysys
* Rick Sternitzke, VP Global Services & Chief Technology Officer, Swisscom
* Clive Taylor, VP Operations, Ez Revenue Management Solutions
* Ted Watson, Director, Global Hospitality Solutions, Ruckus Wireless
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Philip Wooller has been appointed Area Director Middle East and Africa for STR Global, based in Dubai. Mr. Wooller brings more than 20 years experience in hotel management, most recently with The Bench, which he joined in 2006 and which merged with STR in 2008.
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GUEST MANAGEMENT SYSTEMS

  • Skyware releases interface with SiteMinder’s pmsXchange
  • FCS certifies Universal Billing and Interfacing System (UBIS) for HTNG’s Guest and Room Status Messaging

Skyware Hospitality Solutions has released an interface with SiteMinder’s pmsXchange to allow users to post CRS updates to both rates and availability. SiteMinder will also deliver all reservations from the online booking sites directly into Skyware. (siteminder.onconfluence.com, www.skywaresystems.com)
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FCS has certified its Universal Billing and Interfacing System (UBIS) v 3.20 under HTNG’s specifications for Guest and Room Status Messaging (2010B v1.1) and Property Web Services/Single Guest Itinerary (2009B v2.2.1). Guest/Room Status Messaging covers actions triggered by check-in/check-out and guest information updates, including room changes, message lamp controls, phone barring, do-not-disturb, room status, mini-bar charges, call charges and folio billing. Single Guest Itinerary coordinates room bookings with spa, golf and other activity reservations. (www.fcscs.com)
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RESERVATIONS

  • Ypartnership/Harrison Group survey: Travelers willing to pay full price for “right” travel service
  • Conducive Technology integrates FlightStats delayed/disrupted travel data into COMPEAT travel agent system
  • Limos.com unveils Limos.com for Business, plus iPhone, Android phone apps
  • InnLink certified by Pegasus for ADS Best Practices
  • Pegasus receives International Stevie Award for Best New Product/Service of the Year, for Pegasus View
  • Sabre receives People’s Choice Award/ travel management for Sabre Hotel RFP tool
  • Intercontinental sees nearly 1,000 percent increase in room night bookings from mobile devices

There are some interesting findings in the recently-released Ypartnership/Harrison Group 2011 Portrait of American Travelers, a survey of the travel habits, preferences and intentions of just over 2,500 American adults. Amongst many other trends, 77% of consumers say they shop much more carefully because of the current economic situation, and over 80% use the Internet to check for lowest rates/fares and lowest-price guarantees. But “carefully” means using that information to find and book just the right travel and vacation for their own needs; nearly two-thirds (64%) said they are willing to pay full price if they are guaranteed the quality and service they believe they deserve. The percentage of travelers who have downloaded a smartphone travel app jumped from 19% last year to 28% in 2011, but 18% have still used a traditional travel agent in the last 12 months. Surprisingly, slightly more younger travelers (Millennials) are likely to have done so than their older counterparts.
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Conducive Technology is integrating delayed/disrupted travel data from its FlightStats application into its GDSX subsidiary’s COMPEAT travel agent system, allowing travel management companies to be more pro-active in rebooking hotel or ground travel when flights are changed. (www.flightstats.com)
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Limos.com has unveiled its Limos.com for Business application for managing corporate travel town car programs, offering direct relationships with more than 2,000 professional, licensed town car operators in major markets worldwide. The company has also launched its Limos.com mobile app for iPhone and Android phones. (www.limos.com)
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InnLink has received certification for ADS Best Practices from Pegasus Solutions, ensuring the best display of their hotels on Pegasus-powered travel sites. Best Practices allow for a consistent and complete picture of hotel information on online travel sites, with mandatory fields for Pricing (complete price for the transaction and what is included), Specific Rate Requests (support a minimum number of negotiated rates in a request, return fields that allow a distributor to easily identify requested rates) and Commissionable Status (commissionable status indicator on each room rate returned).
Pegasus Solutions has received an International Stevie Award for Best New Product or Service of the Year, recognizing its monthly data report The Pegasus View.
(www.innlink.com, www.stevieawards.com/iba, www.pegs.com)
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Sabre Hospitality Solutions has received the People’s Choice Award in the travel management category for its Sabre Hotel RFP tool at the Business Traveler Innovation Awards 2011. The application is an online hotel sourcing and rate negotiation tool that links corporations and agencies. (www.sabrehospitality.com)
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Intercontinental has seen a nearly 1,000 percent increase in room night bookings from mobile devices and surpassed the 2010 total number of room night bookings from mobile devices in only the first five months of 2011. (www.ichotelsgroup.com)
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MARKETING / MANAGEMENT

  • TRX announces TRAVELINX itinerary management
  • ExpenseAnywhere adds OCR software to automatic receipt imaging service
  • Survey shows most international travelers comfortable with mobile phone location monitoring in high-risk areas
  • BCD Travel announces Travel Risk Management, for companies to track, communicate with travelers
  • American Express launches Mobile Communications Management visual traveler tracking, two-way messaging
  • VFM Leonardo announces 50% traffic growth on VNetwork from February to June
  • Delta Hotels and Resorts contracts TIG Global for new web presence

TRX has announced its TRAVELINX itinerary management application, aimed to meet the travel needs of business travelers while providing corporate-level security for traveler information. TRAVELINX combines airline, car rental, and hotel booking details into an itinerary that can be accessed from a smart phone; additional features include calendar synchronization, hotel maps with points of interest, driving directions and integration with TRX’s automated expense management tool TRUEXPENSE. It also allows users to track and manage their frequent flyer miles via integration with milesBlaster, and features corporate-level data security and control that includes PCI compliance, USEU Safe Harbor, US FISMA/NIST standards and HIPAA. (www.trx.com)
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ExpenseAnywhere has added Enhanced Recognition Technology OCR software to its automatic receipt imaging service, automatically identifying and validating receipts associated with each item in an expense report. ExpenseAnywhere also released mobile apps for Blackberry, iPhone, and Android to enter, submit and approve expense reports, and introduced two new modules for Budgeting and Auditing. (www.expenseanywhere.com)
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A survey of more than 4,700 international business travelers by travel assistance firm International SOS revealed that 82% of respondents who travel to what they consider to be high-risk destinations are “comfortable” or “very comfortable” with having their location tracked via their mobile device and being sent location-specific alerts and updates while traveling. Additionally, 77% stated they are “comfortable” or “very comfortable” with using their mobile device to provide their location to employers while on the road. 60% of respondents visit high-risk destinations once a year, with 16% visiting five times a year or more.
Interestingly, while 80% of respondents carry a smart phone while traveling, the great majority (73%) uses them only for email and does not use travel-related applications before or during travel. Those that do rated the importance of apps as having the ability to:
* call for help in an emergency while travelling
* receive updated medical and security alerts for travel destinations, and
* receive travel, security or medical advice for selected destinations.
(www.internationalsos.com)
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BCD Travel has announced its Travel Risk Management application, allowing companies to track, communicate with and provide emergency intervention to travelers. Functions include:
– Trip Authorization to pre-approve trips to high-risk destinations.
– Essential Tracking & Alerts to track and alert travelers to any events that could impact their safety or travel plans.
– Interactive Communications to communicate post-incident with all potentially impacted travelers.
– High Risk Tracking & Response to cater to high-risk situations and the protection of high-profile individuals, including mobile device tracking.
(www.bcdtravel.com)
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American Express Global Business Travel has launched its Mobile Communications Management (MCM) visual traveler tracking and two-way messaging application, to help companies locate employee travelers and communicate with them to offer direct assistance during travel disruptions. MCM also monitors and maps major travel disruptions such as weather systems, strikes or other events to help with contingency planning, in conjunction with Charter Solutions’ dynamic mapping functionality. The application is compatible with BlackBerry smart phones and iPhones, and can work with any mobile phone that is SMS text message enabled. (www.americanexpress.com/businesstravel )
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VFM Leonardo announced that traffic through its VNetwork media syndication network has grown approximately 50% from February to June with the most significant growth seen on destination and social media sites. Of all VNetwork channels, consumer reach was highest on social media channels, specifically Facebook, representing over 30% of all VPowered Multi-Media Player click throughs. For hotels that have the VBrochure Facebook App, 33% of the click throughs of their VPowered Multi-Media Player came from Facebook and 20% of visitors also clicked through on the “Book Now” button to launch the hotel’s booking engine. (www.vfmleonardo.com)
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Delta Hotels and Resorts has contracted with MICROS’ subsidiary TIG Global to develop a new web presence for its 46 locations throughout Canada. (www.deltahotels.com, www.micros.com)
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REVENUE MANAGEMENT

  • Fitzwilliam Hotel Dublin picks IDeaS

Fitzwilliam Hotel Dublin has selected IDeaS as its revenue management partner. (www.fitzwilliamhotel.com, www.ideas.com)
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SALES & CATERING, MEETING PLANNING

  • Swank Audio Visuals releases SwankDraw, iPad-based room layout application
  • Cvent adds globalization features to Strategic Meetings Management
  • InterContinental sets up new AT&T telepresence rooms at offices in Atlanta and London
  • Peppermill Resort Spa Casino, Reno, NV renews contract with The Knowland Group
  • Holiday Inn Express Hotel Nashville Airport contracts for The Knowland Group’s Target Net platform
  • Orbitz launches Orbitz for Business Meetings booking channel powered by StarCite
  • HotelPlanner.com adds log-in capabilities to iPhone application

Swank Audio Visuals has released SwankDraw, an iPad-based application that allows room layouts and designs to be created on the fly to provide an immediate visual of options for upcoming events. Drag-and-drop is used to bring images of room elements (podiums, lighting, staging, tables, signage, etc.) into the room being considered, as well as providing data on technical staging options. (www.swankav.com)
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Cvent has added new globalization features to its Strategic Meetings Management (SMM), including setting a default currency for financial data roll-up while allowing users to work on Requests for Proposal (RFPs), attendee registration sites and event budgets in their local currency, building one event registration site in multiple languages, capturing attendee travel details through integration with the GDSs, and flexible reporting on meeting activities as well as spend by country and region. (www.cvent.com)
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InterContinental Hotels Group has set up two new AT&T telepresence rooms at its offices in Atlanta and London, providing connections to more than 2,400 AT&T Business Exchange telepresence end points worldwide, in use by more than 120 companies. (www.ichotelsgroup.com)
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The Peppermill Resort Spa Casino in Reno, NV has renewed its contract with The Knowland Group for business development services for a second year.
The Holiday Inn Express Hotel Nashville Airport has contracted for The Knowland Group’s Target Net platform for lead generation and event management.
(www.peppermillreno.com, www.hienashville.com, www.KnowlandGroup.com)
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Orbitz Worldwide has launched Orbitz for Business Meetings, a meetings booking channel powered by StarCite and delivered through the Orbitz for Business website to let clients source meeting venues from and send e-RFPs to hotels and other suppliers. (www.starcite.com, www.orbitzforbusiness.com/)
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HotelPlanner.com has added log-in capabilities to its iPhone application, group coordinators and hotel users to log-in and forward negotiations from virtually anywhere. (www.hotelplanner.com)
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F&B/POINT OF SALE

  • Agilysys releases InfoGenesis version 4.3.0
  • ReServe launches ReServe Q online restaurant reservation software
  • Radiant releases CounterPoint version 8.4.4

Agilysys has released version 4.3.0 of its InfoGenesis POS system. New features include integration with CardSmith for Higher Education (a SaaS meal plan and campus card processing service), support for clustered database environments, and audit logging enhancements for the Universal Desktop back office, including information on configuration changes such as the user, time, date, type of change performed and enterprise location. Certified as PA-DSS Compliant. (www.agilysys.com)
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ReServe Interactive has launched its ReServe Q online restaurant reservation software, which allows restaurants to accept reservations and manage call ahead reservations 24/7, both through their own websites and embedded into third party sites, e-mail promotions and social media outlets. (www.reserveq.com)
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Radiant has released CounterPoint version 8.4.4, which now includes the ability to perform validated returns with an automatic refund to a previously used credit cards, header and line level discounts on purchase orders and supports new accounting interfaces. (www.radiantsystems.com)
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GUEST SERVICES

  • Blueprint RF releases dashboard performance metrics for high speed internet networks
  • What would you take home from a hotel room?
  • FCS certifies Universal Billing and Interfacing System for HTNG Guest/Room Status Messaging, Single Guest Itinerary
  • InterContinental names Bulk TV as approved provider of FTG television services in USA
  • Starwood signs new multi-year agreement with LodgeNet for Envision interactive TV platform
  • Hotel Monteleone upgrades Wi-Fi system with inbound bandwidth scalable to 2GB
  • Westin Stonebriar, Frisco, TX upgrades high speed Internet access through PSAV
  • Dream Downtown New York first to implement Time Warner Video for Hospitality on iBAHN’s ETVi platform
  • Dorchester Hotel Group contracts with iBAHN and Control4 Corp for guest room controls in 3 properties
  • JW Marriott Marquis Miami equips all guestrooms with TeleAdapt’s MediaHub HD connectivity panel
  • Umstead Hotel and Spa implements “Umstead Connect” guest service powered by Runtriz
  • The L Resort Krabi, Thailand implements Intelity ICE Touch on iPad, first ICE install in Asia
  • Gothia Towers, Gothenburg, Sweden installs OTRUM’s latest Enterprise platform

Blueprint RF has released a dashboard showing critical performance metrics for high speed internet network activities. Data shown includes system bandwidth use, user sessions, customer call center reports, network health, Internet traffic types and energy consumption; drill-down is available in each information pane. Hotels can use the dashboard to identify key dates and times that require the most bandwidth, loads affecting each of multiple circuits, call ticket analysis, Internet types and circuit consumption volumes (peer-to-peer, video conferencing, HTTP, VPN, etc.), real-time network health and operational up-time for all major components, and energy use and consumption. (www.blueprintrf.com)
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If you could take home anything from a hotel room, what would you take? Social network Formspring.me received 140,000 replies to that question. USA responses ranked as follows:
* No. 1 – Pillows 15%
* No. 2 – Bed 14%
* No. 3 – Mini-bar/fridge 10%
* No. 4 – Soaps 9%
* No. 5 – Nothing 8%
* No. 6 – Shampoo 8%
* No. 7 – Towels 7%
* No. 8 – Housekeeping 6%
* No. 9 – Everything 4%
* No. 10 – Room service 4%
Miscellaneous items account for the remaining 20%.
When all global responses were included, the only change was that the top two items reversed, with Bed (20%) followed by Pillows (12%).
Noticeably absent: any in-room technology, perhaps reflecting that most guests now have better-quality TVs at home than hotels provide. Not even the alarm clock? OK, that one’s a joke. (Formspring.me)
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FCS has certified its Universal Billing and Interfacing System (UBIS) v 3.20 under HTNG’s specifications for Guest and Room Status Messaging (2010B v1.1) and Property Web Services/Single Guest Itinerary (2009B v2.2.1). Guest/Room Status Messaging covers actions triggered by check-in/check-out and guest information updates, including room changes, message lamp controls, phone barring, do-not-disturb, room status, mini-bar charges, call charges and folio billing. Single Guest Itinerary coordinates room bookings with spa, golf and other activity reservations. (www.fcscs.com)
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InterContinental Hotels Group (IHG) has signed an agreement naming Bulk TV as an approved provider of free-to-guest television services for owners of IHG properties in the United States. Recognized as DIRECTV’s #1 FTG Provider for the past three years, Bulk TV offers DIRECTV television programming, custom built digital satellite TV systems, high-speed Internet access and managed data network services. (www.ichotelsgroup.com, www.bulktv.com)
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Starwood Hotels & Resorts Worldwide has signed a new multi-year agreement with LodgeNet Interactive Corp, granting it preferred provider status for its Envision interactive TV platform, free-to-guest television programming, customization and technical services. LodgeNet was first named a Starwood preferred provider in 2002 and currently serves 460 Starwood properties. (www.lodgenet.com, www.starwoodhotels.com)
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The 600-room Hotel Monteleone in New Orleans has upgraded its Wi-Fi system for guest and meeting rooms, as well as the phone systems in all of its suites, with inbound bandwidth service scalable up to 2GB. Initially installed for Internet access, the network was sized to also handle IPTV and VoIP. (www.hotelmonteleone.com)
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The Westin Stonebriar, Frisco, TX has upgraded its high speed Internet access property-wide through PSAV Presentation Services, adding 100 MB of bandwidth. (www.westinstonebriar.com, www.psav.com)
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The 316-room Dream Downtown in New York City is the first implementation of a collaboration between iBAHN and Time Warner Cable Business Class. Delivered via iBAHN’s ETVi platform, this approach offers full-screen, high-definition (HD) access to the Web, in-room entertainment and over 60 available HD television channels, provided over fiber by TWCBC’s HD Video for Hospitality offering.
The Dorchester Hotel Group has contracted with iBAHN and Control4 Corp for advanced guest room controls in three new properties, the 45 Park Lane in London, and the Hotel Bel Air and Beverly Hills Hotel, both in Los Angeles. Control4’s Hospitality Solution is integrated with the on-screen user interface of iBAHN’s IPTV service to let guests control lighting, HVAC, blinds and wake-up settings through a single interface.
(www.dreamny.com, www.dorchestercollection.com, www.ibahn.com, www.control4.com)
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The JW Marriott Marquis Miami has equipped all guestrooms with TeleAdapt’s MediaHub HD connectivity panel, including wireless Bluetooth music streaming, integrated with the rooms’ Samsung LCD and LED TVs with auto-detecting technology. (www.jwmarriottmarquismiami.com, www.teleadapt.com)
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The 150-room Umstead Hotel and Spa in Cary, NC has implemented its “Umstead Connect” guest service technology, powered by runtriz. The service facilitates guest service transactions from ordering room service and luggage pick-up to requesting spa services and more, and also allows guests to peruse a selection of the hotel’s 95-piece art collection, viewing an image, title and artist’s bio of each piece. (www.theumstead.com, www.runtriz.com)
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The L Resort Krabi, Thailand has implemented Intelity ICE Touch on Apple’s iPad, the first usage of ICE in Asia. Guests can use ICE to order 24-hour room service, schedule an in-room massage, arrange transportation or access up to 30 additional amenities from anywhere in the resort. (www.thelresort.com, www.intelitycorp.com)
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The 673-room Gothia Towers, Gothenburg, Sweden is installing OTRUM’s latest Enterprise platform for guest entertainment, communication and information. OTRUM Enterprise will be extended into a further 527 rooms when a new tower is completed. (www.gothiatowers.com, www.otrum.com)
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BACK OFFICE

  • Fallsview Casino Resort selects InvoTech Systems’ GIMS Uniform System
  • TRX enhances TRUEXPENSE expense system
  • PCI Security Standards Council publishes Tokenization Guidelines Information Supplement

The 374-room Fallsview Casino Resort in Niagara Falls, Ontario has selected InvoTech Systems’ GIMS Uniform System with UHF-RFID technology, to be interfaced with a White Conveyors U-Pick-It System for automated uniform distribution to the property’s 3,500 uniformed team members. The new tracking system is scheduled to be fully operational in September. The Casino Resort includes over 3000 slot machines, 130 gaming tables, a poker room, spa, fitness centre, dozens of shops and restaurants, the 1,500-seat Avalon Theatre and over 30,000 feet of meeting and convention space. (www.fallsviewcasinoresort.com, www.invotech.com)
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TRX announced enhancements to its TRUEXPENSE expense system, including improved user communication tools, corporate compliance with new regulatory requirements and updates to the user interface with a more intuitive drag and drop approach and new home page of personal action items for both travelers and approvers. Enhancements include allowing users to upload supporting documentation from their mobile device or desktop to pre-load the expense approval process, advanced per diem handling using either published government per diem rates or their own to ensure compliance with T&E policies, and support for pharmaceutical and medical companies’ compliance with the “Sunshine Act” legislation introduced for 2012. (www.trx.com)
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The PCI Security Standards Council has published a PCI DSS Tokenization Guidelines Information Supplement, prepared in response to the requests from the PCI community for direction on how tokenization technology may reduce the scope of the cardholder data environment and the effort required to conduct a PCI DSS assessment. (www.pcisecuritystandards.org)
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INVENTORY/PURCHASING

  • Nooksack Northwood Casino selects Yellow Dog Software’s inventory system

The Nooksack Northwood Casino has selected Yellow Dog Software’s back office inventory system to manage the retail and food & beverage operations at its Gift Shop and Bar. The property went live with the complete inventory solution in March 2011. (www.northwood-casino.com, www.yellowdogsoftware.com)
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COMMUNICATIONS/INFRASTRUCTURE

  • Blueprint RF releases dashboard for critical performance metrics for high speed internet networks

Blueprint RF has released a dashboard showing critical performance metrics for high speed internet network activities. Data shown includes system bandwidth use, user sessions, customer call center reports, network health, Internet traffic types and energy consumption; drill-down is available in each information pane. Hotels can use the dashboard to identify key dates and times that require the most bandwidth, loads affecting each of multiple circuits, call ticket analysis, Internet types and circuit consumption volumes (peer-to-peer, video conferencing, HTTP, VPN, etc.), real-time network health and operational up-time for all major components, and energy use and consumption. (www.blueprintrf.com)
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