I’m in the hotel liberation business. I help hoteliers unlock their staff from the chains of old or inadequate systems, freeing them to use their skills and knowledge to manage the properties effectively and without fighting technology that’s supposed to be helping them.

To do this I offer several services to help you get the maximum benefit from computer-based hotel systems, applying over thirty years of experience to make sure you get the right mix of systems for your particular operation.

My services include:

• Systems Operational Audits
• Systems Selection
• Vendor Negotiations
• Implementation Project Coordination

Systems Audits

I can conduct a thorough review of your property, looking at your current systems from an operational aspect to see how you’re using them at present, discuss where you’d like to go operationally and the obstacles and opportunities you see at the moment, and help you plan how to get to your goals.

Systems Selections

Everything from general advice on appropriate systems for you to pursue yourself, to full scale RFP preparation, bid analysis, demonstration scripting/monitoring and guiding you through the final system selection and acquisition. I can provide as much or as little assistance as you need.

Vendor Negotiations

I can help with the negotiation of Purchase and Support contracts, plus provide assistance in resolving disputes with your vendors.

Implementation Coordination

From applying a reality check on vendors’ implementation plans to regular monitoring of the implementation process itself.