As a follow-up to my travel-related comments on customer service in the last newsletter, you should know that I forwarded my comments to both Frontier and United and heard back from both within two days. Frontier was pleased at my good experience and thanked me for the feedback; United was good enough to apologize, provide me with a (more…)

Customer service is top of mind for most companies these days, as each tries to stand out from its competition by making sure people want to continue doing business with it.  I say “most” because some just don’t seem to get it. (more…)

By now you’ll have read elsewhere that HITEC this year was quite the success. Attendance was thankfully (but not surprisingly) up over last year, and felt much more purposeful and focused. Reducing the size of the exhibit floor helped increase the sense of activity and the changes to (more…)

Add one more to the hazards of intercontinental flying: it can change your appearance.

In April my wife and I flew from Seattle to England for a big family occasion.  Running on autopilot after 16 hours of travel and an 8-hour time difference, (more…)

It’s not just because I live in Seattle (and was born in England) that I’m generally in favor of clouds – cloud computing, that is, as you’ll see (more…)